08-22-2015, 07:58 PM | #1 |
Drives: 17 Fifty SS, 11 2SS, 91 LSX C1500 Join Date: Apr 2013
Location: Louisiana
Posts: 193
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XM Radio Confusion
So long story short, I upgraded to mylink and went to activate XM. Called them, gave them the radio ID and my account info. The guy, who was really nice, told me I had an active 15 month special deal, full xm, Nav, weather and traffic. He said it was activated in December and it would be good until March 2016. He sent me the signal and the radio came on and everything worked fine. He gave me my new account number and told me to hang on the line and someone would cancel my old account and merge the info with this one. I thought great this is easy. Next some lady who wouldn't let me finish a sentence comes on and starts telling me that It's not activated, its some kind of demo and its not going to work right. She said she was going to cancel the demo and give me a 3 month trial. I told her no thanks and I would take my chances of the demo "not working". Seems to be working fine to me, anyone ever heard of this before?
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08-22-2015, 09:37 PM | #2 |
Drives: 2014 Camaro 2SS / RS Coupe Join Date: Jul 2015
Location: Rochester, NY
Posts: 31
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I upgraded my radio from Gen5DIY to add NAV. I called XM and they gave me a hard time. I asked to speak to a supervisor and she activated my replacement radio. I think it was because it was the free 1 year subscription that came with the car. They wanted a work order from the dealership which I didn't have because I did the work.
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08-23-2015, 04:05 AM | #3 |
Drives: 2017 2SS M6 Join Date: Jun 2013
Location: WNY
Posts: 7,071
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was it used? It sounds like the original owner had a subscription that did not get canceled. He paid for it or is paying for it.
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real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1
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08-23-2015, 08:11 AM | #4 |
Drives: early 2011 Camaro convertible Join Date: Jul 2014
Location: House Springs, Mo
Posts: 2,002
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xm forever
Once XM has your credit card info, they will auto bill you forever. It is necessary to watch your billing and call them up until they get it right.
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Early 2011 LT Convertible, ZL1 bumper, hood, side skirts, belly pan and wheels, Truecarbon ECF hood extractor, K&N CAI, Elite catch can, Big Worm Bow Tie emblems, Jacfab bracket, Vitesse TC, BMR strut brace, BMR tunnel brace, NPP exhaust |
08-23-2015, 09:10 AM | #5 |
Drives: 17 Fifty SS, 11 2SS, 91 LSX C1500 Join Date: Apr 2013
Location: Louisiana
Posts: 193
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The first guy I talked to said it was a promotion. No name tied to the radio, it had been activated for a trial period.
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08-25-2015, 07:04 AM | #6 |
Drives: 13 1SS Vert, 05 Tahoe Z71, 67 RS/SS Join Date: Apr 2009
Location: Virginia
Posts: 387
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That is the reason I demand to be invoice billed, NEVER give them your CC!!! Service I love but the customer service is horrible
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08-25-2015, 09:02 AM | #7 |
Drives: 2012 M6 ZL1. 2019 Altima.07 FJR1300 Join Date: Nov 2011
Location: MD
Posts: 665
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Credit card has to be renewed sooner or later just don't give them the renewed info...
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08-25-2015, 09:29 AM | #8 |
Scenic City Camaro
Drives: 2022 Camaro ZL-1 /1974 Firebird 400 Join Date: Jan 2014
Location: Chattanooga TN
Posts: 578
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I pay by check a year at a time. Credit cards do expire but not yearly.
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2022 Camaro ZL-1, grey
1974 Firebird Formula 400, white https://www.facebook.com/groups/Camaro/ https://www.facebook.com/CRFinTN/?modal=admin_todo_tour |
08-25-2015, 09:43 AM | #9 |
Drives: 2013 1LS, 2013 Ram 1500 Join Date: Mar 2013
Location: Minneapolis, mn
Posts: 645
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i agree NO CC on file for them! i have them bill me. i only pay $25 for 6mo of service. everytime i get a bill its full price i call and threaten to cancel and tell them to give me the 6mo/$25 or i will cancel. i havent paid more than that for over 5 years now.
hell who am i to fool i havent paid for sat radio since oct last year on my camaro and i still get service . i called to have them transfer it to my truck after the camaro was in service. apparently it never received the signal to cut service |
08-25-2015, 10:17 AM | #10 | |
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Quote:
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08-25-2015, 10:27 AM | #11 |
Drives: 17 Fifty SS, 11 2SS, 91 LSX C1500 Join Date: Apr 2013
Location: Louisiana
Posts: 193
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The $25 deal is usually what I do. I think it's weird how it's hit or miss on who wants to give it to you though. Sometimes I have to call a couple times before someone agrees and sometimes the first person gives it to me. Seems like they would get a lot more customers if they just made that their regular rate.
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08-26-2015, 06:04 AM | #12 | |
Drives: 2013 1LS, 2013 Ram 1500 Join Date: Mar 2013
Location: Minneapolis, mn
Posts: 645
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Quote:
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08-26-2015, 08:21 AM | #13 |
H-Town Camaro Club
Drives: 2013 Dusk Edition 2SS/M6/Sun/NPP Join Date: May 2014
Location: Houston
Posts: 2,234
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I've had the pleasure of a company refusing to remove my CC charge more than a few times.....let me just say that American Express is your best friend. Not even Discover will protect you like AMEX does.
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