Thanks Jonathan and AAC! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Atlas · 03-29-2012, 07:01 PM

Been having problems with one of my sidemarkers and water getting in them. I contacted Jonathan from AAC and he recommended that I use silicone to seal them. I did as he said and that worked for a bit until one day I find about five or so LED's dead, realizing that a significant amount of water was inside the assembly itself. I contacted Jonathan once again, and asked if I could straight buy one replacement sidemarker, seeing as how the LED boards, and the clip that holds the sidemarker itself to the bumper was broken ( I broke the clip

) Jonathan quickly pm'd me back saying that I could ship the whole unit back to him for a replacement LED board and backing. Anyway, since my Camaro isn't my daily now, I of course sent the whole sidemarker as soon as I could. I was expecting a couple of weeks or more for the warranty dept. to get me back a working unit. To my surprise the total turnaround time was about a week, including weekends! Anyway, just wanted to publicly extend my thanks to Jonathan and AAC for taking care of me right away and addressing my problem with proper business courtesy

SummoneR · 04-02-2012, 01:03 AM

Awesome!!

brengeek · 04-24-2012, 06:18 PM

Now THAT is customer service! BooYah!

lscamaro · 04-27-2012, 01:00 AM

Did they happen to send you any confirmation of getting the item or tell you when it was shipping to you? I am going to be sending something and am in no hurry but just wanted to have an overview of what to expect.

2010 SSRS · 04-27-2012, 01:07 AM

Nice

GunnyG · 04-27-2012, 01:12 AM

I need to get my backing clips fixed too. I'm using 3M double sided tape right now.

Atlas · 04-27-2012, 01:13 AM

Quote:

Originally Posted by lscamaro

Did they happen to send you any confirmation of getting the item or tell you when it was shipping to you? I am going to be sending something and am in no hurry but just wanted to have an overview of what to expect.

I didn't receive any confirmation email or anything. I actually just gave them a call and the lady who picked up proved to be very helpful in tracking the progress of my repair and when it would possibly ship

Atlas · 04-27-2012, 01:18 AM

Quote:

Originally Posted by GunnyG

I need to get my backing clips fixed too. I'm using 3M double sided tape right now.

Funny you mention it. When I took my front bumper off I ended up breaking another sidemarker clip

I too am using 3m double sided tape. It's a cure all!

GunnyG · 04-27-2012, 01:24 AM

Quote:

Originally Posted by Atlas

Funny you mention it. When I took my front bumper off I ended up breaking another sidemarker clip

I too am using 3m double sided tape. It's a cure all!

Kinda tough keeping them in there at high speed. I've gotten home from a drive or two and the sidemarkers are barely hanging on. Thinking of using five minute epoxy.

03-29-2012, 07:01 PM	#1
Atlas Would you kindly... Drives: Destitute Join Date: Aug 2010 Location: Clovis CA Posts: 748	Thanks Jonathan and AAC! Been having problems with one of my sidemarkers and water getting in them. I contacted Jonathan from AAC and he recommended that I use silicone to seal them. I did as he said and that worked for a bit until one day I find about five or so LED's dead, realizing that a significant amount of water was inside the assembly itself. I contacted Jonathan once again, and asked if I could straight buy one replacement sidemarker, seeing as how the LED boards, and the clip that holds the sidemarker itself to the bumper was broken ( I broke the clip ) Jonathan quickly pm'd me back saying that I could ship the whole unit back to him for a replacement LED board and backing. Anyway, since my Camaro isn't my daily now, I of course sent the whole sidemarker as soon as I could. I was expecting a couple of weeks or more for the warranty dept. to get me back a working unit. To my surprise the total turnaround time was about a week, including weekends! Anyway, just wanted to publicly extend my thanks to Jonathan and AAC for taking care of me right away and addressing my problem with proper business courtesy __________________

04-02-2012, 01:03 AM	#2
SummoneR Paul Drives: '10 2SS/RS M6 "Marauder" Join Date: Mar 2009 Location: NOR*CAL Posts: 6,257	Awesome!! __________________

04-24-2012, 06:18 PM	#3
brengeek Not a dude. Drives: 2012 45th 2ss/rs Join Date: May 2011 Location: Bremerton, WA Posts: 910 View My Garage	Now THAT is customer service! BooYah! __________________

04-27-2012, 01:00 AM	#4
lscamaro Drives: 2011 CGM Camaro LS A6 Join Date: Jan 2011 Location: San Antonio, Texas Posts: 10,305	Did they happen to send you any confirmation of getting the item or tell you when it was shipping to you? I am going to be sending something and am in no hurry but just wanted to have an overview of what to expect. __________________ Click Picture for Build Thread

04-27-2012, 01:07 AM	#5
2010 SSRS Drives: 3 V8 Camaros Join Date: May 2009 Location: The Ocean State Posts: 111,187 View My Garage	Nice __________________ Jannetty Racing JRE Street Package

04-27-2012, 01:12 AM	#6
GunnyG Da WHALE Drives: 2014 Stingray, 2015 Panamera 4 Join Date: Dec 2011 Location: Oceanside, Ca - Originally from KCMO Posts: 8,878 View My Garage	I need to get my backing clips fixed too. I'm using 3M double sided tape right now. __________________ Project MantaRay...Underway

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Shout Out To Jonathan With AAC!	RED DEMON SS	Vendor and Seller review / feedback / experiences	8	11-22-2011 08:31 PM
My AAC Plasma P13W LED DRL Bulbs with Harness Installed	Peace234	Cosmetics and Lighting Modification Discussions	33	08-12-2011 01:06 PM
Jonathan @ AAC	BumbleBeeSS2009	Vendor and Seller review / feedback / experiences	0	04-14-2011 04:17 PM
DIY - 2010/11 Camaro AAC LED Side Markers Install with Turn Signals	GearHeadPeter	Camaro DIY & HOW-TO instructions & discussions	0	03-03-2011 01:30 PM
AAC / Adaptive Performance	BumbleBeeSS2009	Vendor and Seller review / feedback / experiences	2	06-17-2010 01:49 PM