Pedders Suspension is slow. 2 months later no refund - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

bannonm · 11-17-2012, 09:02 PM

You need to call and PM Pete. It has to be because they are busy and it fell through the crack. Sh*t happens. I can tell you Pete is an outstanding guy. I had a issue with another company's suspension part and Pete send me a PM and offered to give me his parts FREE! He had absolutely no reason to do that other than I own his XA coilovers. I received the parts as promised at ZERO cost to me.

StephenS_84 · 11-17-2012, 10:08 PM

Two sides to every story. I'm sure Pete will take care of you.

midnighter · 11-17-2012, 10:16 PM

ginsberg2@hotmail.com · 11-17-2012, 10:35 PM

Quote:

Originally Posted by bannonm

You need to call and PM Pete.

how do i pm this pete? whats his number?

ginsberg2@hotmail.com · 11-17-2012, 10:36 PM

Quote:

Originally Posted by StephenS_84

Two sides to every story. I'm sure Pete will take care of you.

i look forward to knowing both sides too.

StephenS_84 · 11-17-2012, 10:40 PM

Quote:

Originally Posted by ginsberg2@hotmail.com

how do i pm this pete? whats his number?

http://www.camaro5.com/forums/showthread.php?t=256406

Post #5 is Pete. PM him or call the office.

FYI, There is a vendor feedback section you should've posted this in.

jameslk55 · 11-17-2012, 11:14 PM

Quote:

Originally Posted by ginsberg2@hotmail.com

my new coil over started leaking. it was sent back to pedders because at a couple months old, it was under warranty.
they made me buy another as a replacement and said they would evaluate and refund my money when they got the old coilover back.

no word yet after numerous emails. over two months...:(

Sorry to hear that. Have you been in constant contact by communicating with Pedders? I've dealt with Pete, Rob, and Deb at Pedders; all have been more than willing to help me before and after my purchase of Pedders products. I've even had Pete call me at night to make sure I was happy.

I heard that there had been a problem fixing a link with the AU computer system, so Deb might be hard to reach. Also, while it's no excuse, Pete has been extremely busy with SEMA, winning product awards and whatnot.

Click on the "24/7 SUPPORT" link that pops up on the side on their website to create a ticket and track your issue's progress. Everyone's been patient, whether it's waiting for sway bars or a refund. Pedders is a forum sponsor and they're going to help you. If you need Pete or Rob's direct contact number, feel free to PM me.

Bad@ssCamaro · 11-18-2012, 04:14 AM

Quote:

Originally Posted by ginsberg2@hotmail.com

how do i pm this pete? whats his number?

You can private message(pm) him by clicking on his Forum name above his avatar in a post - JusticePete and then click send private message.

blackswan · 11-18-2012, 07:13 AM

I have never even purchased anything from Pedders and have nothing but praise for their support in this forum with the nasty issues I have with my clunky front end.

ginsberg2@hotmail.com · 11-18-2012, 08:26 AM

it sounds like pedders is a stand up company from what most say here on this post.
i will pm pete right now.

ginsberg2@hotmail.com · 11-18-2012, 08:45 AM

i sent this pm to pete:

2 months gone by and still no determination and refund
hi pete:
it has been two months since lingenfelter sent you my defective coil-over. not only did your organization made me buy another coilover to replace the leaking defective coil-over while i waited for a determination of my leaking coilover, but the wait has been excessively long.

many camaro5 members vouch for your integrity and ability to perform. i hope you can find the time to look into this matter. i realize you are very busy with sema. perhaps you can remedy this issue.

best regards

Mr_Draco · 11-18-2012, 09:16 AM

Quote:

Originally Posted by ginsberg2@hotmail.com

i sent this to pete:

Don't be surprised if this pic gets deleted.

Run4two · 11-18-2012, 10:14 AM

*TAG UR IT* · 11-18-2012, 10:20 AM

From an outside perspective...

You bought it from Lingenfelter. You should be dealing with them to get it fixed. If they don't get the issue fixed in a timely matter, it's not Pete's fault. But, I'm sure Pete will be more than happy to help.

Pedders customer service is 2nd to none...and that is truth.

And it was not Pete that made you buy a 2nd coilover...that was Lingenfelter (according to your PM). I'm sure they understand you need a new coilover to get around. But, they aren't just going to start shipping out coilovers to anyone and everyone who lay claim to need one, but haven't sent their old ones in yet. I'm also sure everyone else gets this too.

Who knows what happened in the interim, but I'd bet if Pete was aware, he'll get on it asap.

11-17-2012, 09:02 PM	#15
bannonm Drives: 2011 2SS/RS M6 VR Join Date: Aug 2011 Location: Chicagoland Posts: 1,536	You need to call and PM Pete. It has to be because they are busy and it fell through the crack. Sh*t happens. I can tell you Pete is an outstanding guy. I had a issue with another company's suspension part and Pete send me a PM and offered to give me his parts FREE! He had absolutely no reason to do that other than I own his XA coilovers. I received the parts as promised at ZERO cost to me. __________________

11-18-2012, 08:45 AM	#25
ginsberg2@hotmail.com Account Suspended Drives: ls3 camaro Join Date: Oct 2012 Location: computer Posts: 388	i sent this pm to pete: 2 months gone by and still no determination and refund hi pete: it has been two months since lingenfelter sent you my defective coil-over. not only did your organization made me buy another coilover to replace the leaking defective coil-over while i waited for a determination of my leaking coilover, but the wait has been excessively long. many camaro5 members vouch for your integrity and ability to perform. i hope you can find the time to look into this matter. i realize you are very busy with sema. perhaps you can remedy this issue. best regards Last edited by ginsberg2@hotmail.com; 11-18-2012 at 11:40 AM.

11-17-2012, 10:08 PM	#16
StephenS_84 Account Suspended Drives: 2011 2SS/RS Join Date: Aug 2012 Location: Ohio Posts: 972	Two sides to every story. I'm sure Pete will take care of you.

11-17-2012, 10:16 PM	#17
midnighter Account Suspended Drives: nothing Join Date: Nov 2010 Location: a hole Posts: 17,906

11-18-2012, 07:13 AM	#23
blackswan Drives: 2012 2LT/RS Join Date: Oct 2011 Location: Northeast Posts: 1,443	I have never even purchased anything from Pedders and have nothing but praise for their support in this forum with the nasty issues I have with my clunky front end.

11-18-2012, 08:26 AM	#24
ginsberg2@hotmail.com Account Suspended Drives: ls3 camaro Join Date: Oct 2012 Location: computer Posts: 388	it sounds like pedders is a stand up company from what most say here on this post. i will pm pete right now.

11-18-2012, 10:14 AM	#27
Run4two Drives: 2012 Camaro 2SS Transformer Edition Join Date: Sep 2011 Location: Temecula, Ca Posts: 451

11-18-2012, 10:20 AM	#28
TAG UR IT www.Camaro5store.com Drives: 2014 ZL1 #705 Join Date: Jul 2006 Location: SA, Texas Posts: 26,558 View My Garage	From an outside perspective... You bought it from Lingenfelter. You should be dealing with them to get it fixed. If they don't get the issue fixed in a timely matter, it's not Pete's fault. But, I'm sure Pete will be more than happy to help. Pedders customer service is 2nd to none...and that is truth. And it was not Pete that made you buy a 2nd coilover...that was Lingenfelter (according to your PM). I'm sure they understand you need a new coilover to get around. But, they aren't just going to start shipping out coilovers to anyone and everyone who lay claim to need one, but haven't sent their old ones in yet. I'm also sure everyone else gets this too. Who knows what happened in the interim, but I'd bet if Pete was aware, he'll get on it asap.