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Old 12-22-2010, 09:35 PM   #141
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Originally Posted by AUS10BMX View Post
So I guess the big question is, how do we find out what part # is the correct one for DA/DX, is it the one stated above?

Next week I'm going to my dealer for sure, and Im gonna get this crap fixed.
Can you post once you get the info. I am wondering if the new part number is the new version?
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Old 12-29-2010, 08:24 PM   #142
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My service manager is looking into it for me, gonna talk to him more about it.

Whats even crappier is a lady just bought a 2011 from them, has the same problem, and the screen has lines going through it, and GM said they don't wanna replace it. BRAND new car, how lame is that.
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Old 12-29-2010, 10:25 PM   #143
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Im upgrading my 1ss. so the correct part number for the pdmi is 20985421 ?
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Old 12-30-2010, 02:36 AM   #144
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After reading this thread, I decided to test the usb port for the current software listing. From my understanding, you plug in the device or usb drive and then press and hold the menu button. In my case, I'm using a standard usb drive. When I plug it in, the screen simply says something like device not supported. I have a '10 2LT delivered last May so I'm certain that its outdated but is there another way to check the software?

Off Topic: I'm new to the idea of software updates, should I be taking my car in for other updates as well? Anything in specific? I'd appreciate a PM to keep this thread on topic. Thanks.
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Old 12-30-2010, 03:21 AM   #145
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Wow ....what a cluster F%*k .

How can GM call this a world class car when they have had 18 months to fix this ? What is the point of 500 or more CTF cars and this is still broken.
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Old 12-30-2010, 09:05 AM   #146
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After reading this thread, I decided to test the usb port for the current software listing. From my understanding, you plug in the device or usb drive and then press and hold the menu button. In my case, I'm using a standard usb drive. When I plug it in, the screen simply says something like device not supported. I have a '10 2LT delivered last May so I'm certain that its outdated but is there another way to check the software?

Off Topic: I'm new to the idea of software updates, should I be taking my car in for other updates as well? Anything in specific? I'd appreciate a PM to keep this thread on topic. Thanks.
If you take it to the dealership, there is nothing they can do on the spot. This is not a computer update, it is a physical updated piece. What you are describing with your car is correct, I got my car in May of 09' so its a very early model. To find out what model your radio is, just do the following instructions as listed above. Your device has to be working in order for this to show on the screen.

Back to what I found out, it's a matter of convincing GM to pay for it. Pretty lame how they lady who got a brand new 11' with radio problems, and GM want even fix hers.

They damn well will be fixing mine though, haha. This is BS.
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Old 12-30-2010, 01:56 PM   #147
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I took mine in today (Selman in Orange) for another reason and since it was there I asked if they could update the SW from version CC to CE. The service manager says they'd take a look it.

When it was done I was pleasantly surprised that they replaced the module with a new one that has the DA HW and DX SW. The service receipt write up states:
"Shorted module diagnosed and replaced multi-media module".

PN 20927509 - Module 9.6.8.0

And it was covered under warranty, no cost. So some dealers are willing to make it right.

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Old 12-30-2010, 02:41 PM   #148
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I took mine in today (Selman in Orange) for another reason and since it was there I asked if they could update the SW from version CC to CE. The service manager says they'd take a look it.

When it was done I was pleasantly surprised that they replaced the module with a new one that has the DA HW and DX SW. The service receipt write up states:
"Shorted module diagnosed and replaced multi-media module".

PN 20927509 - Module 9.6.8.0

And it was covered under warranty, no cost. So some dealers are willing to make it right.

Don O
Awesome, at least now we know a confirmed part number. I'll be sure to make sure thats the one the dealer puts. Thanks for posting!

Below confirms the 2 part numbers that seem to work so far...
GM PART # 20985421
Name:  Screen shot 2010-12-30 at 3.42.24 PM.png
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GM PART # 20927509 Conformed by Don O above.
Name:  Screen shot 2010-12-30 at 3.42.14 PM.png
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Size:  33.3 KB
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Old 12-30-2010, 02:49 PM   #149
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Don O, Can I ask if you remember the name of your service writer that you spoke with today?
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Old 12-30-2010, 03:17 PM   #150
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Don O, Can I ask if you remember the name of your service writer that you spoke with today?
His name is Matt Baker, nice guy.
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Old 01-01-2011, 11:40 PM   #151
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Car goes in on Tuesday to address the problem, keeping my fingers crossed.
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Old 01-02-2011, 12:10 AM   #152
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I took mine in last week and told them the issues I was having. Sure as shit, it messed up for them when they tried. They replaced the USB and I told them that would not fix it (as it was a software problem). They traded them out and said, "fixed!" Then it got all jacked up. Of course, I shook my head...

So, I need the part number above and the DX DA update? Just to be on the same page??

I'm taking it in on Monday to be sure and get that and other stuff fixed.
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Old 01-02-2011, 02:34 AM   #153
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I took mine in last week and told them the issues I was having. Sure as shit, it messed up for them when they tried. They replaced the USB and I told them that would not fix it (as it was a software problem). They traded them out and said, "fixed!" Then it got all jacked up. Of course, I shook my head...

So, I need the part number above and the DX DA update? Just to be on the same page??

I'm taking it in on Monday to be sure and get that and other stuff fixed.
Good luck, let us know how it turns out!
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Old 01-02-2011, 10:47 AM   #154
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Good luck, let us know how it turns out!
Will do. I'm taking it in tomorrow morning and am bringing in the laptop so they can read this themselves. I'll report back to let you guys know!
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