Pedders Suspension is slow. 2 months later no refund - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

ginsberg2@hotmail.com · 11-17-2012, 11:40 AM

my new coil over started leaking. it was sent back to pedders because at a couple months old, it was under warranty.
they made me buy another as a replacement and said they would evaluate and refund my money when they got the old coilover back.

no word yet after numerous emails. over two months...:(

blown5thgen · 11-17-2012, 12:20 PM

Phones are wonderful.

Bad@ssCamaro · 11-17-2012, 12:28 PM

Sorry to hear that you're not getting the service you deserve. That is just not acceptable. Maybe you should try the phone call route, have you pm'd Pete Basilica (JusticePete)himself?

tys2010camaro · 11-17-2012, 01:12 PM

I product and its Warranty is only as good as the guy giving it.

I have bought and also not bought a lot of products through research through this forum.

Unfair company practice get out pretty quick through forums like this. I was actualy looking at pedders Coil overs. Looks like i'm buying Pfadt. Thanks for the heads up.

ginsberg2@hotmail.com · 11-17-2012, 04:03 PM

calls were made, but i'm always being told that they are still evaluating the strut.

Silver-SS · 11-17-2012, 05:36 PM

I'm sure they'll help you, their customer service is amazing. They have been very busy lately too.

JohnnyBfromPeoria · 11-17-2012, 05:47 PM

Being in the customer service business, I can say that it is often easiest for all involved to just take care of the customer and worry about your bottom line later. You've purchased five units and have four. That would make it pretty easy for me to make a management decision. I wonder why they haven't been able to...?

John B.

ginsberg2@hotmail.com · 11-17-2012, 06:05 PM

If my memory is correct, I paid about $4000.00 or $5000.00 for all four corners.

ginsberg2@hotmail.com · 11-17-2012, 06:09 PM

Quote:

Originally Posted by Silver-SS

I'm sure they'll help you, their customer service is amazing. They have been very busy lately too.

Perhaps i just fell thru the cracks. Im hope they will make good

JohnnyBfromPeoria · 11-17-2012, 06:09 PM

Indeed.

John B.

tys2010camaro · 11-17-2012, 06:23 PM

Like I said earlier, Glad to find this out before I myself spent over 4G's with a company that won't make it right with you.
I am in the parts business, Dragging you through this is bull!

You sell a guy a product. It fails, you replace the product. pretty simple!

I know there are people who have great things to say about Pedders. I would have bought their products. Damn near did. But saying mabe they are too busy to make it right. and yes, obviously you fell through the cracks. Let them know their neglect is being posted on the internet and forums like this. Hopefully that will wake them up to do the right thing.

ginsberg2@hotmail.com · 11-17-2012, 08:33 PM

Quote:

Originally Posted by tys2010camaro

Like I said earlier, Glad to find this out before I myself spent over 4G's with a company that won't make it right with you.
I am in the parts business, Dragging you through this is bull!

You sell a guy a product. It fails, you replace the product. pretty simple!

I know there are people who have great things to say about Pedders. I would have bought their products. Damn near did. But saying mabe they are too busy to make it right. and yes, obviously you fell through the cracks. Let them know their neglect is being posted on the internet and forums like this. Hopefully that will wake them up to do the right thing.

thanks buddy...for your support.
best regards

mp51998 · 11-17-2012, 08:33 PM

We had both rear XA's go out on my wife's car. She was complaining it was driving rough over the bumps. We drove it to Indy anyway and when we got there, took it to Raymond's Performance. They looked at it that day. Had to overnight one of the struts but then replaced both on a Saturday. They really took care of us. Only thing I paid for was the alignment and I believe they cut a deal on that as well. I'm sorry to see that you are unhappy with Pedders but we have nothing but praise for them. Seems like they may be slipping a little with SEMA and getting there products out in a timely manner. I hope they take car o you soon.

ginsberg2@hotmail.com · 11-17-2012, 08:48 PM

Quote:

Originally Posted by mp51998

We had both rear XA's go out on my wife's car. She was complaining it was driving rough over the bumps. We drove it to Indy anyway and when we got there, took it to Raymond's Performance. They looked at it that day. Had to overnight one of the struts but then replaced both on a Saturday. They really took care of us. Only thing I paid for was the alignment and I believe they cut a deal on that as well. I'm sorry to see that you are unhappy with Pedders but we have nothing but praise for them. Seems like they may be slipping a little with SEMA and getting there products out in a timely manner. I hope they take car o you soon.

i'm willing to forgive after they help me.

11-17-2012, 11:40 AM	#1
ginsberg2@hotmail.com Account Suspended Drives: ls3 camaro Join Date: Oct 2012 Location: computer Posts: 388	Pedders Suspension is slow. 2 months later no refund my new coil over started leaking. it was sent back to pedders because at a couple months old, it was under warranty. they made me buy another as a replacement and said they would evaluate and refund my money when they got the old coilover back. no word yet after numerous emails. over two months...:(

11-17-2012, 12:28 PM	#3
Bad@ssCamaro BeckyD Rocks :-) Drives: 2015 1SS/1LE Join Date: Sep 2009 Location: CT Posts: 5,778 View My Garage	Sorry to hear that you're not getting the service you deserve. That is just not acceptable. Maybe you should try the phone call route, have you pm'd Pete Basilica (JusticePete)himself? __________________ 2015 CRT 1SS/1LE RS/Recaro's/NPP/Nav/Rear vision pkg./BA speaker upgrade. Stage 3 BMR cam, ARH 1 7/8 headers, CAI, BMR 1.25 drop springs, JPSS Billet Bushings, Peddars Cradle Bushings...460 whp...so far....SOLD, but not forgotten!

11-17-2012, 05:47 PM	#7
JohnnyBfromPeoria Drives: 2012 LS M6, Black Join Date: May 2009 Location: Phoenix, AZ Posts: 2,045	Being in the customer service business, I can say that it is often easiest for all involved to just take care of the customer and worry about your bottom line later. You've purchased five units and have four. That would make it pretty easy for me to make a management decision. I wonder why they haven't been able to...? John B. __________________ 12 LS M6, IPF S/C, ASA GT-5 wheels, VMax PTB 1995 Mitsubishi Montero SR 1987 Dodge Raider Turbo Project 1986 Mitsubishi Montero 2.4l FI Transplant

11-17-2012, 12:20 PM	#2
blown5thgen Banned Drives: 2010 SS Join Date: Oct 2012 Location: streets Posts: 82	Phones are wonderful.

11-17-2012, 01:12 PM	#4
tys2010camaro Drives: 2010 camaro ss Join Date: Jul 2010 Location: Utah Posts: 352	I product and its Warranty is only as good as the guy giving it. I have bought and also not bought a lot of products through research through this forum. Unfair company practice get out pretty quick through forums like this. I was actualy looking at pedders Coil overs. Looks like i'm buying Pfadt. Thanks for the heads up.

11-17-2012, 04:03 PM	#5
ginsberg2@hotmail.com Account Suspended Drives: ls3 camaro Join Date: Oct 2012 Location: computer Posts: 388	calls were made, but i'm always being told that they are still evaluating the strut.

11-17-2012, 05:36 PM	#6
Silver-SS Drives: 2012 2SS RS Join Date: May 2012 Location: Orlando Posts: 235	I'm sure they'll help you, their customer service is amazing. They have been very busy lately too.

11-17-2012, 06:05 PM	#8
ginsberg2@hotmail.com Account Suspended Drives: ls3 camaro Join Date: Oct 2012 Location: computer Posts: 388	If my memory is correct, I paid about $4000.00 or $5000.00 for all four corners.

11-17-2012, 06:09 PM	#10
JohnnyBfromPeoria Drives: 2012 LS M6, Black Join Date: May 2009 Location: Phoenix, AZ Posts: 2,045	Indeed. John B.

11-17-2012, 06:23 PM	#11
tys2010camaro Drives: 2010 camaro ss Join Date: Jul 2010 Location: Utah Posts: 352	Like I said earlier, Glad to find this out before I myself spent over 4G's with a company that won't make it right with you. I am in the parts business, Dragging you through this is bull! You sell a guy a product. It fails, you replace the product. pretty simple! I know there are people who have great things to say about Pedders. I would have bought their products. Damn near did. But saying mabe they are too busy to make it right. and yes, obviously you fell through the cracks. Let them know their neglect is being posted on the internet and forums like this. Hopefully that will wake them up to do the right thing.

11-17-2012, 08:33 PM	#13
mp51998 Drives: Black 2011 2SS/RS Join Date: May 2011 Location: S. Texas Posts: 1,817	We had both rear XA's go out on my wife's car. She was complaining it was driving rough over the bumps. We drove it to Indy anyway and when we got there, took it to Raymond's Performance. They looked at it that day. Had to overnight one of the struts but then replaced both on a Saturday. They really took care of us. Only thing I paid for was the alignment and I believe they cut a deal on that as well. I'm sorry to see that you are unhappy with Pedders but we have nothing but praise for them. Seems like they may be slipping a little with SEMA and getting there products out in a timely manner. I hope they take car o you soon.