Dealer service department FAIL

[masterofpuppets]

My dad smacked something in the road last night hard enough to destroy his left front tire. He said he got in it this morning and the car "freaked out" telling him the tire had NO air pressure. (I haven't seen the tire yet, but it's gotta be gashed). So, he has to get the tire replaced.

He called the dealer we bought both his 2SS and mine from. Gets to a guy in service and starts describing the problem. Asks him a few questions about whether he needs to replace one or both etc. Asks the guy "so how much to get the new tire, mount, and balance it?'. Service guy puts him on hold.

15 minutes later:

"Uh...sir...uh......my computers aren't updated for this model so I don't know what size it is (even though he told him the size, thank you tirerack) or how to get one...so...uh...call discount tire".

WHAT?!

[vm1971]

Brilliance at its finest!

[deljaso]

Originally Posted by masterofpuppets

My dad smacked something in the road last night hard enough to destroy his left front tire. He said he got in it this morning and the car "freaked out" telling him the tire had NO air pressure. (I haven't seen the tire yet, but it's gotta be gashed). So, he has to get the tire replaced.

He called the dealer we bought both his 2SS and mine from. Gets to a guy in service and starts describing the problem. Asks him a few questions about whether he needs to replace one or both etc. Asks the guy "so how much to get the new tire, mount, and balance it?'. Service guy puts him on hold.

15 minutes later:

"Uh...sir...uh......my computers aren't updated for this model so I don't know what size it is (even though he told him the size, thank you tirerack) or how to get one...so...uh...call discount tire".

WHAT?!

Why would you buy a tire from the dealer? Sounds like you should thank the tech for saving you big money.

[Chevyg1rl]

I had an awesome service department but sadly, that dealership closed. The dealer who sold me my car needs to swap out all of their service techs, they're HORRIBLE. I found another dealer that was good (so far) but if it's not a warranty thing, not even going there.

[seddon]

Got one better just to show how stupid most dealers are. I took my car in for its first oil change car has 1700 miles. Dealer tells me "you don't need an oil change yet" I reply I know just wanna clean it out, I wanted to do it at 1500 miles but been busy.They didn't even know how much oil was needed and oil type. I told them what was needed and watch them to make sure. While waiting for the car I noticed an SS in the showroom, the brakes had those rollers on them that was a TSB or something they didn't even know the difference between the SS and the V6 and didn't know why those brakes were different than mine. When I left I told them what it was. Now I know why people don't go to the dealer they are idiot

[masterofpuppets]

Originally Posted by deljaso

Why would you buy a tire from the dealer? Sounds like you should thank the tech for saving you big money.

He had a lot of problems getting his gfx on and I think he worked out a deal with the service manager for highly discounted, if not free, services he was going to use on this.

[guiLT]

Chevrolet didn't know the name of the car that took them out of dept.