05-02-2012, 10:53 AM | #127 |
Drives: Camaro 2SS Convertible,blk,blk int Join Date: Mar 2012
Location: Connecticut
Posts: 70
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I have to defend my Chevy dealership ( Maritime Motors) which is located in Fairfield Connecticut, They are the people who got in touch with me way before Chevrolet Headquarters and On-Star sent me the 12052 noticesthis month. My service manager Ralph said over the phone we want to make this right for you and whatever it takes we will do. I told him "I don't have any rub marks or wrinkles yet, but my car only has 420 miles on it since purchase December 27th, 2011".
I told them I would wait and see if they develop this summer but they insisted I bring it in to inspect and document if my car needs the 12052. I don't have any wind noise either so I would rather leave well enough alone for now. This dealership bends over backwards for me, so I am so sorry to hear about all these nightmare's other convertible owners are having with their dealership's. Gio |
05-02-2012, 11:42 AM | #128 |
Drives: 2011 2LT RS IOM Convertible Join Date: Dec 2010
Location: Buffalo, NY
Posts: 2,020
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I had my appointment today for this. The dealer just called me and told me they need to order parts and that will take a week so I guess I will wait for them and see what happens next week
Sent from my DROID2 GLOBAL using Tapatalk 2
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05-02-2012, 01:16 PM | #129 |
Drives: 2011 Inferno Orange SS Convertible Join Date: Apr 2012
Location: Tyrone, PA
Posts: 640
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I had to wait on parts too.....waited a week on tape and velcro.
Then after the fix my rub marks were no better and my dealer didn't remove enough material off the headliner brace to stop that from trying to poke a hole in the top. In the process of fixing it myself. Good luck, I hope your dealer does better than mine. I should add that my wind noise is much better after the recall, but nothing else improved. |
05-02-2012, 03:43 PM | #130 |
Lifetime Philly Fan
Drives: 2015 Spring Edition 2SS M-6 Join Date: Mar 2012
Location: South Central Florida
Posts: 1,862
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I really like my dealership......the guy that sold me the car called me to make sure I was satisfied with the car and the recent service I had done, I told him I had no complaints about the service department, they are doing their best to keep me happy. Not their fault the ragtop design is so crappily engineered. I told him that I am monitoring the top and as the summer comes and it goes up and down if I have further issues, I'll be back in.
They really do seem concerned with my satisfaction, not just lip service, and for that I am pleased. This is Faulkner-Ciocca Chevrolet in Quakertown, PA.
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2015 Green Flash, Delivered 4/10/15
CAI, NPP Exhaust, Short-throw shifter BBK LT HEADERS 1 7/8” Tune by DynoSteve via SCTx4 Tuner One of 82 GF Ragtops built in '15 out of 811 Total [/SIZE] |
07-16-2012, 10:21 PM | #131 |
Drives: 2010 Indy 500 Pace Car Join Date: Jun 2010
Location: Macedonia Ohio
Posts: 52
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Top recall replacement and trunk weatherstrip
Yup, I have just gone thru all three with my 2011 pace car. Or rather, it is happening now. Dealer preordered all parts and I dropped it off today .. Should get it back tomorrow. When I took it in for the recall, they quickly agreed to replace the top, although there was only slight damage. They send it out to a local convertible top expert.. Hoping it goes fine. Not sure what to say about the trunk seal, yup mine is cut about 1/3 thru from opening the lid. It's pretty evident it's a design flaw that the wiring harness rubs on it. If no change is made, it will just happen again. Today mine has electrical tape wrapped around the loom so it slides vs cuts, but that did not help. Curious to see how they try to fix it.
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07-16-2012, 11:16 PM | #132 | |
Drives: 2012 45th convertible ss ls3 Join Date: Apr 2012
Location: CT
Posts: 215
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Quote:
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07-17-2012, 07:45 AM | #133 |
Drives: 2010 Indy 500 Pace Car Join Date: Jun 2010
Location: Macedonia Ohio
Posts: 52
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I'll let you know. First I heard of a second design ....
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07-18-2012, 04:31 PM | #134 |
Drives: 2010 Indy 500 Pace Car Join Date: Jun 2010
Location: Macedonia Ohio
Posts: 52
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Still waiting for my car to come back with the new top..going on 2 days now .. Saying it wont be ready until Monday (will be 1 week in shop) Just curious for those out there that have had the top replaced.... How long did the dealer have your car? They preordered the parts needed and GM service book 4.5 hours of labor is what they are getting paid. Is this just poor service dept time management?
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07-18-2012, 04:43 PM | #135 |
Drives: 2011 RS White Convertible 2LT Join Date: Jun 2012
Location: Virginia
Posts: 7
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Thanks for the update, Rick!! Will be contacting my dealer tomorrow!
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~~~~~~ 2011 RS White W/ Tan Top Convirtible ~~~~~~ ~ GM Ambient Lightning ~ ~ Solo Cat-Back Exhaust ~ ~~~~~~ Plenty more to come!! |
07-18-2012, 05:26 PM | #136 | |
Drives: 2013 Convertible /2SS/RS/LS3 Join Date: Jul 2011
Location: Moses Lake, WA
Posts: 127
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Quote:
I talked with the installer and believe me these tops are not easy to replace. He would much rather replace the whole mechanism. As of today no wrinkles, no leaks and no rub marks, though at times I think I see them. It's just the enjoyment of driving "top down". |
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07-18-2012, 07:05 PM | #137 | |
Not a dude.
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Quote:
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07-19-2012, 08:02 AM | #138 |
Drives: 2010 Indy 500 Pace Car Join Date: Jun 2010
Location: Macedonia Ohio
Posts: 52
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Well, bad news update. Just talked to the dealer, and yes, after taking my top off, and opening the box they realized that the new top IS the new design top. Right now, they don't have a clue on how to install it since they say it is "so different" and they believe other parts are needed. There was also an apparent design change to the 5th bow so they had to get that ordered overnight. They can't commit to when my car will be ready, and they are going to call Chevrolet Tech center to see how they can help. Has anyone had the new design top installed yet, or has anyone seen any documentation / TSB's, etc. on what all is involved / instructions on what is needed to install the new design top? He told me the same thing "He would much rather replace the whole mechanism."
For any GM folks out there, you need to get this act together. Frustrated ... |
07-19-2012, 08:36 AM | #139 | |
Drives: 2011 2SS Convert; Color RJT Join Date: Sep 2009
Location: Nebraska
Posts: 722
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Quote:
Bad News.....No one has any experience putting the damn thing in. Hope this doesn't turn into another CF (NOT camaro fest). Currently, my parts/top are in as well, but waiting for the install. |
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07-19-2012, 04:50 PM | #140 |
Pills are for Pansies
Drives: 2023 2SS Red Hot Vert Camaro Join Date: Jul 2008
Location: Citrus Springs FL
Posts: 1,296
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Going on a month now with my new top- no rub marks yet!
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