05-27-2016, 05:35 AM | #1 |
Drives: LS Join Date: Apr 2016
Location: Italy
Posts: 46
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Read before buy MRR 228 from "Need4Speed"
Apologize my bad English but it's not my first language.
This is the bad experience i had with with MRR 228 and specifically with "Need4Speed" Shop. Do not talking about the fact that the wheels arrived in huge delay,but the problem it's probably related to the Ebay Global Shipping System. The problem started when i received the Wheels, First Thing : Missing Hardware, the Air Valves were supposed to be 4 (1 each wheel) there were only 2 inside the Hardware Box, and was a serious problem to me because i Live in Italy, and the Air Valves are different, ok no problem, i have been Lucky and i Found 2 of them from an hardware shop. Serious problem, starts here.. i putted the Tyres i had on the previous wheels (Pzero) with around 70% of life remaining.. Did balance, and Steering Wheel was shaking a lot while testing, back to the shop he said, probably it's a Tyres problem, ok.. (Even if them was perfect on the previous wheels), bought a set of 4 new tyres, re-balanced, same problem. Brought to The Wheels shop, they checked, and after several balance tries problem was still there. Finally they find out that 1 wheel has a problem, not a problem of damage or bent, a problem occured during the production of the wheel, and it's not repairavble in any way. In all of this, i tried to mail "Need4Speed" several times, to tell them about the missing hardware and the wheel problem, Absolutely any Replied were give to me, i have been completely ignored. Hope this experience will helps you in taking your final decision. Thanks, Alessio |
05-27-2016, 06:19 AM | #2 |
Drives: 2012 1LT Drop Top Join Date: Oct 2013
Location: Yardley, Pa
Posts: 743
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Sorry for your issues. Did you pay with a credit card? You should have some recourse through the credit card company. They owe you a "good" rim. Insist that they pay for return shipping and promptly send you a new rim. Good luck!
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05-27-2016, 07:09 AM | #3 | |
Drives: LS Join Date: Apr 2016
Location: Italy
Posts: 46
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Quote:
The main problem (Over the fact that send back the wheel to them and have a new one would take 2 months, i'm in Italy) it will takes as well 1000+ Euros of shipping costs... The cool thing is that the wheels arrived with the classic sticker over them (Quality Control OK), yes sure.. However the thing that shocked me the most it's the unprofessionality level of the "Need4Speed" shop staff. What a Shame.. |
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05-27-2016, 09:24 AM | #4 |
Drives: 2011 2SS/RS Join Date: Feb 2014
Location: H-Town
Posts: 1,037
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Wow this is news to me. I ordered my 228s through them, and had absolutely none of these issues (outside of a long wait due to circumstances out of their control - port slowdown due to labor union strike). Even well after my purchase Paul came through big time for me.
I'm sure he'll see this thread and see what kind of resolution can be worked out. These guys have a GREAT reputation on here, and this is the first complaint I've seen about them. Hopefully they will see this and work out a resolution that is satisfactory for you. Good luck |
05-27-2016, 12:23 PM | #5 |
Drives: 2010 2SS/RS Join Date: Jul 2014
Location: Ma
Posts: 476
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Have you tried calling the company? Sometimes gets a better response than an email.
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Current car
2011 Backdraft RT3 427 stroker (DART block/ forged internals/ AFR 205 Aluminum heads/ Quickfuel 750) 600hp/590ftlbs, wilwood brakes, custom JRI double adjustable shocks. Weighs in at 2300 lbs.... Use to have 2010 Camaro SS - ECS SC 1500, Kooks LTH + HFC, Corsa, CTS-V brakes, Detroit Speed Coilovers, BMR sways (FE4 conversion), DSE endlinks, BMR toe rods and trailing arms, Forgestar F14's |
05-27-2016, 01:36 PM | #6 | |
Drives: LS Join Date: Apr 2016
Location: Italy
Posts: 46
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Quote:
i do not think its a problem related to the email. as before buy the wheels we exchanged several emails in order to have informations.. and they always replied in minutes. now that i have a problem i cant get a reply in 1 week.. kind of weird dont you think? |
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05-27-2016, 02:09 PM | #7 |
Drives: 2010 2SS/RS Inferno Orange Join Date: Mar 2013
Location: San Antonio, TX
Posts: 628
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Call them! No more email messages.
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U.S. Army Retired |
05-27-2016, 02:26 PM | #8 |
Drives: Chevys at the limit Join Date: Nov 2010
Location: SLC, UT
Posts: 9,621
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Guys he is in Italy and English is not his first language so it may be difficult to call and explain the issue at hand. Also two different time zones make it hard to line up a phone call.
I do think it is very strange that they have not yet replied to your emails and addressed your concerns in this matter however they may be short handed or are very busy. I would give it till Wednesday of next week (we have Memorial day coming up and most businesses are closed on Monday) if you have not heard from them to try and line up a time to call them. This is kind of a bummer OP. Best of luck to you. Kayla L. 801.545.4215 |
05-27-2016, 02:34 PM | #9 |
Drives: 2011 2SS/RS 500+ h.p. monster Join Date: Feb 2016
Location: Charleston IL
Posts: 272
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Did you use paypal? I have had a couple problems ordering parts and paypal helped both times. The threat of paypal dropping them makes them realize they could lose a lot of future business
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05-27-2016, 03:14 PM | #10 |
Drives: 2013 Camaro Dusk 2SS/6 Join Date: Sep 2013
Location: New Jersey
Posts: 1,586
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sounds like it could be an eccentricity problem??
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05-27-2016, 09:37 PM | #11 |
Drives: too many to say! Join Date: Nov 2010
Location: S.E. Michigan
Posts: 1,015
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What did the shop say about what is wrong with the wheel? If it's not bent, why does it cause vibration?
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05-27-2016, 09:54 PM | #12 | |
Drives: 2010 SS L99 IOM Join Date: Aug 2012
Location: CA
Posts: 1,923
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Quote:
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369rwhp/392rwtq
"Spending money I don't have, to buy parts I don't need, to impress people I don't know!" -Jenkins |
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05-28-2016, 08:29 AM | #13 |
Drives: LS Join Date: Apr 2016
Location: Italy
Posts: 46
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05-28-2016, 06:58 PM | #14 |
Drives: LS Join Date: Apr 2016
Location: Italy
Posts: 46
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still no reply from "need4speed"
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