06-27-2012, 12:01 PM | #351 |
Drives: 2011 Camaro 2LT/RS Convertible Join Date: Oct 2011
Location: St Louis
Posts: 42
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Thanks GM u lost another customer!!!
So I just got back from seeing the district service manager about the rub marks on my top. He says rub marks are normal, and wont even consider replacing just the top until the rub marks turn into holes! I said normal for a 40K car? Then I mentioned the whole new mechanism that is out and he said I dont think that will fit this car! R u kidding me??? All this and they know I have a GM case number but he doesnt seem to care. First American car in 10 years and now I remember why!!! What do I do to get this resolved without going through the Lemon Law or getting BBB involved. I really like the car but not all the issues.
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06-27-2012, 12:49 PM | #352 | |
Drives: 2011 2SS Convert; Color RJT Join Date: Sep 2009
Location: Nebraska
Posts: 722
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06-27-2012, 03:08 PM | #353 |
Drives: 2011 Camaro 2LT/RS Convertible Join Date: Oct 2011
Location: St Louis
Posts: 42
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GM offered me a LETTER!!??
The district service manager called and said he will offer me a letter that says he will stand behind the top until 5yr or 100K, but they are not going to do anything else until it becomes holes. Also, the passenger rear window actuator issue is being resolved like this... I can go on the lot to the new camaro convertibles and cycle the windows up and down and which ever actuator I want, they will take it out of the new car and put my faulty one into a brand new car!!! What is that about???
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06-27-2012, 03:31 PM | #354 | |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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Quote:
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Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE...
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06-27-2012, 03:40 PM | #355 |
Drives: A Gift From My Wife Join Date: Apr 2009
Location: Powder Springs, GA
Posts: 1,557
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Got word today and there is not ETA on my new top.
I think I am going to road trip to Iowa and watch the corn grow. That has to be a hell of a lot more fun than this waiting game. -Funk
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2012 Convert 2SS/RS SW/IO LS3 - Build #1081
07/21/2011 - (3800) Order produced and vehicle is being prepared for shipping. 08/09/2011 - (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery). 08/16/2011 - (5000) Vehicle has been delivered to dealer. 08/19/2011 - In my possession. |
06-27-2012, 04:01 PM | #356 | |
Old '71 Owner
Drives: 11 Camaro Vert;97 Malibu;03 Venture Join Date: Apr 2010
Location: Tacoma, WA
Posts: 396
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Sorry for the bad news! Tib |
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06-27-2012, 04:08 PM | #357 | |
Drives: 2012 Camaro Convertible Join Date: Jun 2011
Location: East Hampton, CT
Posts: 421
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I'm thinking their new strategy is to push everything away until it goes to the courts. Its possible that their bean counters did the math on full replacements (because replacing canvas only was getting expensive) and found... that it would be cheaper to just deny everybody and deal with those that don't give up, in the court system. You say "what about the buybacks?" I would think that they don't consider those a big loss because they still have product that they can and will re-sell. Also, the buybacks would be a very low percentage. I gotta admit that I'm trying very hard to prove that a normal person can push their way through the bullshit and get proper results through the "proper" channels (without lawyers or lemons etc.) but I'm doubting that its going to turn out that way. I did hear through one of our members who was forced to take the legal route, that the lawyer is "flooded" with calls about the Convertible Camaro. Ok bambam, don't take no for an answer. Repeat the obvious argument against these being normal (plenty of camaro's out there don't have these; why the TSB's if these marks are normal; The the many re-designs if the marks are normal; (if this fits your background) reference the other convertibles you have had; point out that the marks don't wash off (because water and soap will not add material back on - therefore it is taking material off); reference the Josh Holder video I posted up; reference Al O's quote about convertible tops. If that doesn't make them move then ask for their superior. If they say no, then you would need to get their name and "rank" and send off a note to corporate. Since you have a case number, put some pressure on them as well. This my dear folks, is what I have been telling all the naysayers about. GM is telling those with problems to go pound sand! Not the dealers, its directly from GM. THAT is what I have a problem with. These people with legitimate problems (me as well) are being told to get lost. Period |
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06-27-2012, 04:36 PM | #358 |
7 year Cancer Survivor!
Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007
Location: East Tennessee
Posts: 21,547
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Seems like I am reading about more and more that are getting their tops replaced with very little arguing, ( my son is one of them ) my question to those that seem to be running into a brick wall on this is why do some have no problem getting satisfaction while others can't? If it was GM balking on it wouldn't everyone be having a hard time? I'm just pointing this out as fact and not something I have made up.
__________________
Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE...
The Bird is the word! |
06-27-2012, 05:06 PM | #359 |
Drives: 2011 Camaro Convertible 2SS RS Join Date: Dec 2010
Location: Bergen County, New Jersey
Posts: 270
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I agree to get the BBB involved. The last thing a company wants to hear is that the BBB is involved. Watch how quickly someone from GM or dealership contacts you.
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06-27-2012, 06:25 PM | #360 | |
Drives: 2012 45th convertible ss ls3 Join Date: Apr 2012
Location: CT
Posts: 215
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06-27-2012, 06:28 PM | #361 |
Drives: 2012 45th convertible ss ls3 Join Date: Apr 2012
Location: CT
Posts: 215
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so true!! within 24-48 hrs usually from the time u file a claim online. if that gets the fire under their ass, then you dont have to fill out the claim forms when they arrive, and there is no "ding" on GMs record. i know because ive already done that and told GM i wouldnt submit the claim forms if they make my car right!! so, we wait.
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06-27-2012, 09:25 PM | #362 | |
Drives: 2012 CTS-V Sedan Join Date: Feb 2011
Location: Charlotte, NC
Posts: 739
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06-27-2012, 09:50 PM | #363 |
Drives: Yes Join Date: Nov 2009
Location: PA
Posts: 646
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When the bow breaks, the cradle will...
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06-27-2012, 10:01 PM | #364 |
Supreme Advisor
Drives: 2011 Camaro SS Convertible Join Date: Feb 2012
Location: Central Florida
Posts: 258
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Call GM Customer Service if you haven't already to address the problem with the dealership.
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