AACStyle Complaint

Chaotic73 · 03-07-2016, 05:20 PM

So I ordered a set of the RS Camaro P13W 24W HID kit and received a buld that was well bent see first 4 pics. So I reached out to them and requested a replacement and after several email back and forth they agreed to send me a replacement and send the defective one back after I get the new one. Well I received the new one today and that one is just as bent as the first. So I call them this time complaining and they ask for me to email them some pics, so I dent them the last 6 pics below. about 30 minuets later I get this response and this is the exact quote from the email, "Thank you for your pictures provided. We have checked our 3000K bulbs are they are all the same. This should not affect the light output of the bulb. However, our 4300K bulbs do not have any bents to them. Should you wish to exchange them for the 4300K instead feel free to let me know so we can arrange this for you.". Really that's there response, you have to be kidding me, why is the other bulb I got not bent? For $230 i expect to get a quality product.

Ron_MA · 03-08-2016, 04:43 AM

That is absurd man. I'm sorry you have to deal with that. It obviously shouldn't be bent.. These guys are awful when it comes to customer service. And your paying top dollar for the bulbs as you said. They should be perfect

Chaotic73 · 03-08-2016, 02:34 PM

Quote:

Originally Posted by Ron_MA

That is absurd man. I'm sorry you have to deal with that. It obviously shouldn't be bent.. These guys are awful when it comes to customer service. And your paying top dollar for the bulbs as you said. They should be perfect

I know and there response is so unprofessional. They charge $69 per bulb for these piece of crap bulbs I got. They are way over priced, nothing but cheap crap, never again will I deal with them.

bigwayne3000 · 03-08-2016, 11:37 PM

I've always heard issues about AAC on here plus everything seemed way too pricey so I refuse to deal with them.

rwhxk3 · 03-09-2016, 03:17 AM

I just sent in my oracle side marker and reverse light for warranty replacement. Waiting on getting them back now. I haven't really had any problems with them as of yet.

derek1387 · 03-09-2016, 03:37 AM

Quote:

Originally Posted by rwhxk3

I just sent in my oracle side marker and reverse light for warranty replacement. Waiting on getting them back now. I haven't really had any problems with them as of yet.

Except for having to send them in for warranty replacement, no problems?

Chaotic73 · 03-09-2016, 05:35 AM

I can understand have a bad batch of bulbs, but how about some quality control and telling me that this will not affect the light output is just idiotic.

rwhxk3 · 03-09-2016, 11:48 AM

No problems as of yet. Both pieces had 2 year warranty and both were just about out of warranty by a week or two. I'm hoping they arrive today.

As for quality of lights, the reverse light went out a month after I installed it. And the LEDs in the sidemarker went out a day after I installed. I just never got around to pulling the bumper off to send them in. :lazy:

ELIC1 · 03-09-2016, 12:55 PM

they are hit or miss... its all a crap shoot with them...

sherob · 03-09-2016, 01:06 PM

"Thank you for your pictures provided. We have checked our 3000K bulbs are they are all the same. This should not affect the light output of the bulb. However, our 4300K bulbs do not have any bents to them. Should you wish to exchange them for the 4300K instead feel free to let me know so we can arrange this for you.".

This company just "creams cusomer serbice"!

mickss · 03-09-2016, 01:09 PM

This should tell you all you need to know about their BBB rating.
http://www.bbb.org/new-orleans/busin...e-la-18009737/

ELIC1 · 03-09-2016, 01:12 PM

Quote:

Originally Posted by mickss

This should tell you all you need to know about their BBB rating.
http://www.bbb.org/new-orleans/busin...e-la-18009737/

WOW i new they where bad but not like that thanks

davesnever · 03-09-2016, 06:14 PM

Yup never been a fan, just for the fact that they are reselling alot of cheap stuff from China and asking a lot more and claiming USA merchant so you think you are getting better quality.I have researched alot of their LED halos and controllers and they all originate from Chinese suppliers,might as well buy direct from the chinese and save yourself more than half the money lol!

CamaroI · 03-09-2016, 06:27 PM

I think it depends on who your talking with at AAC. Ask for Melissa she has been nothing but helpful and understanding with products I have ordered. I have been using AAC since 2010 with no significant problems at all. Its safe to say I prob have more AAC products than most.

03-07-2016, 05:20 PM	#1
Chaotic73 BUMBLLB Drives: 2010 Camaro 1LT/RS Join Date: Jun 2010 Location: Yardville, NJ Posts: 1,772 View My Garage	AACStyle Complaint So I ordered a set of the RS Camaro P13W 24W HID kit and received a buld that was well bent see first 4 pics. So I reached out to them and requested a replacement and after several email back and forth they agreed to send me a replacement and send the defective one back after I get the new one. Well I received the new one today and that one is just as bent as the first. So I call them this time complaining and they ask for me to email them some pics, so I dent them the last 6 pics below. about 30 minuets later I get this response and this is the exact quote from the email, *"Thank you for your pictures provided. We have checked our 3000K bulbs are they are all the same. This should not affect the light output of the bulb.* *However, our 4300K bulbs do not have any bents to them. Should you wish to exchange them for the 4300K instead feel free to let me know so we can arrange this for you."*. Really that's there response, you have to be kidding me, why is the other bulb I got not bent? For $230 i expect to get a quality product. Attached Images __________________

03-09-2016, 05:35 AM	#7
Chaotic73 BUMBLLB Drives: 2010 Camaro 1LT/RS Join Date: Jun 2010 Location: Yardville, NJ Posts: 1,772 View My Garage	I can understand have a bad batch of bulbs, but how about some quality control and telling me that this will not affect the light output is just idiotic. __________________

03-09-2016, 01:06 PM	#10
sherob Drives: 2015 SW 1SS/RS 1LE Join Date: Mar 2015 Location: Brighton, CO Posts: 2,736	"Thank you for your pictures provided. We have checked our 3000K bulbs are they are all the same. This should not affect the light output of the bulb. However, our 4300K bulbs do not have any bents to them. Should you wish to exchange them for the 4300K instead feel free to let me know so we can arrange this for you.". This company just "creams cusomer serbice"! __________________ “The Eagles and the Captain and Tennille ruled the airwaves, and we were the answer to it.” - Joey Ramone

03-09-2016, 01:09 PM	#11
mickss Drives: 2010 Camaro LS-M6 67 Chevelle Wgn Join Date: May 2009 Location: . Posts: 1,509 View My Garage	This should tell you all you need to know about their BBB rating. http://www.bbb.org/new-orleans/busin...e-la-18009737/ __________________ Free Trade is not Fair Trade I am, we are INDIVISIBLE Invictus, By William Ernest Henley

03-08-2016, 04:43 AM	#2
Ron_MA Drives: 2014 AGM Trifecta Tuned V6 Join Date: Apr 2015 Location: MA Posts: 239	That is absurd man. I'm sorry you have to deal with that. It obviously shouldn't be bent.. These guys are awful when it comes to customer service. And your paying top dollar for the bulbs as you said. They should be perfect

03-08-2016, 11:37 PM	#4
bigwayne3000 Drives: 2011 Camaro LS Join Date: Sep 2008 Location: NJ Posts: 1,917	I've always heard issues about AAC on here plus everything seemed way too pricey so I refuse to deal with them.

03-09-2016, 03:17 AM	#5
rwhxk3 S1N1STR Drives: 2013 Camaro 2SS Join Date: Aug 2013 Location: Oklahoma City, OK Posts: 1,091 View My Garage	I just sent in my oracle side marker and reverse light for warranty replacement. Waiting on getting them back now. I haven't really had any problems with them as of yet.

03-09-2016, 11:48 AM	#8
rwhxk3 S1N1STR Drives: 2013 Camaro 2SS Join Date: Aug 2013 Location: Oklahoma City, OK Posts: 1,091 View My Garage	No problems as of yet. Both pieces had 2 year warranty and both were just about out of warranty by a week or two. I'm hoping they arrive today. As for quality of lights, the reverse light went out a month after I installed it. And the LEDs in the sidemarker went out a day after I installed. I just never got around to pulling the bumper off to send them in. :lazy:

03-09-2016, 12:55 PM	#9
ELIC1 Account Suspended Drives: black and silver Join Date: Apr 2014 Location: new york Posts: 1,728	they are hit or miss... its all a crap shoot with them...

03-09-2016, 06:14 PM	#13
davesnever Drives: 2010 Camaro 2SS Join Date: Sep 2015 Location: Richmond Hill ,Ontario, Canada Posts: 780 View My Garage	Yup never been a fan, just for the fact that they are reselling alot of cheap stuff from China and asking a lot more and claiming USA merchant so you think you are getting better quality.I have researched alot of their LED halos and controllers and they all originate from Chinese suppliers,might as well buy direct from the chinese and save yourself more than half the money lol!

03-09-2016, 06:27 PM	#14
CamaroI Drives: 2010 IOM Camaro Join Date: Aug 2012 Location: DFW Posts: 3,112	I think it depends on who your talking with at AAC. Ask for Melissa she has been nothing but helpful and understanding with products I have ordered. I have been using AAC since 2010 with no significant problems at all. Its safe to say I prob have more AAC products than most.

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