BMR issue. - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

LETHAL2SS · 11-30-2018, 03:01 PM

I ordered a set of 1.4" front lowering springs for my Camaro about a week ago, take the Camaro to the shop yesterday to have them installed, the shop called after an hour saying that I had been sent the wrong springs. since I supplied the springs they are charging me extra for removal and replacement to get the car back off the lift after they had disassembled everything.

I call BMR this morning to discuss what the issue is. basically they have 3-4 revisions to the same spring set (so I was told). the top of the spring that sits on the isolator will not seat correctly because I have the "wrong revision" yet this issue is somehow my fault, when on the website they list the one set for all 2010-2015 Camaros. they have sent me a shipping label and i have to send the springs i have back and wait for them to get confirmation of the shipment leaving the facility to send me the correct parts.

So now I'm out another $200 and at LEAST 4 days without my car and missing the last track day at the local drag strip. I mentioned this issue to the rep and was told that "the owner says I cannot offer you any compensation or overnight shipping because we technically did not send you the wrong parts"

UHHHHH yeah you did. and to think I was about to pull the trigger on some motor mounts and a sway bar set. Not happy.

zlathim · 11-30-2018, 03:10 PM

I can see why you are upset. That wouldn't make me very happy either. I've had good luck with BMR, so hopefully your situation is an anomoly.

rshelar · 11-30-2018, 03:50 PM

Glad that I spent a few more bucks and went with Eibach. They’re fabulous!

Sent from my iPhone using Tapatalk

hunter1660 · 11-30-2018, 04:28 PM

A little salt to the wound

ybnormal70 · 11-30-2018, 04:35 PM

Looking at the BMR website, every set of springs under applications just says "2010-2015 camaro". Of course this is in the Camaro section but how the heck are you supposed to know there are different versions?

Kevin

Mr2Hard2See · 11-30-2018, 04:41 PM

That sucks

LETHAL2SS · 11-30-2018, 04:45 PM

Quote:

Originally Posted by ybnormal70

Looking at the BMR website, every set of springs under applications just says "2010-2015 camaro". Of course this is in the Camaro section but how the heck are you supposed to know there are different versions?

Kevin

My complaint exactly. and the "Camaro specialist" and/or manager isn't there today. Which means that I cant even get any help till Monday and I most likely wont have a replacement till Tues-Thurs.

Just my luck

Hopefully once I get someone on the phone that seems to give a S*** I'll get some help here, but for now BMR has really fallen in my book and most likely wont be recommending them again, like I always have in the past.

Terryfied · 11-30-2018, 04:54 PM

Shoulda gone with Hotchkis

TheFlyingBananaSS · 11-30-2018, 05:46 PM

Hearing this, I will be buying my trailing arms from someone else. Who knows, they might have 4 different versions and not tell me. WANKERS.

StingrayblueSS · 11-30-2018, 07:44 PM

I've never had an issue with any of my BMR parts.

Dylan1214 · 11-30-2018, 07:51 PM

That's some BS, If I were you i'd be raising hell with BMR...

HOJO · 11-30-2018, 07:52 PM

Nice BMR. SCREW YOUR CUSTOMER AND BLAME THEM WHEN YOUR WEBSITE LACKS DETAIL ON THE PRODUCT S YOUR SELLING.

Chris49066SS · 11-30-2018, 08:24 PM

T.C. at BMR is always good at answering questions, Hopefully your issue gets resolved! -Loyal and satisfied BMR customer

Avenging Orange · 11-30-2018, 08:42 PM

Shit happens.

11-30-2018, 03:01 PM	#1
LETHAL2SS Drives: 2011 Camaro 2SS Join Date: May 2016 Location: Houston, TX Posts: 413	BMR issue. I ordered a set of 1.4" front lowering springs for my Camaro about a week ago, take the Camaro to the shop yesterday to have them installed, the shop called after an hour saying that I had been sent the wrong springs. since I supplied the springs they are charging me extra for removal and replacement to get the car back off the lift after they had disassembled everything. I call BMR this morning to discuss what the issue is. basically they have 3-4 revisions to the same spring set (so I was told). the top of the spring that sits on the isolator will not seat correctly because I have the "wrong revision" yet this issue is somehow my fault, when on the website they list the one set for all 2010-2015 Camaros. they have sent me a shipping label and i have to send the springs i have back and wait for them to get confirmation of the shipment leaving the facility to send me the correct parts. So now I'm out another $200 and at LEAST 4 days without my car and missing the last track day at the local drag strip. I mentioned this issue to the rep and was told that "the owner says I cannot offer you any compensation or overnight shipping because we technically did not send you the wrong parts" UHHHHH yeah you did. and to think I was about to pull the trigger on some motor mounts and a sway bar set. Not happy. __________________ 2010 Camaro 2SS-Mods: Nightfury cam, CNC ported LS3 heads, CNC ported TB, Ported Intake, RX Catch Can, MGW Short Throw Shifter, Mantic 9000 Clutch, TSP 1 7/8 headers, catless NPP, BMR trailing arms, MMR Z/28 Reps 20" gloss black. SOLD 2011 Red Jewel Tintcoat 2SS-Mods: Edlebrock E Force S/C w/ 3" pulley swap,Texas Speed roller Boost Cam 227/235, 641"/649", 114 LSA, PRC Ported Heads, Ported TB,ARH 1 7/8 headers, McLeod RST twin disk 1000 hp clutch, ZL1 Fuel Pump, 620whp

11-30-2018, 03:10 PM	#2
zlathim Drives: 2010 Camaro 2SS/RS M6 Join Date: May 2009 Location: Idaho Posts: 726	I can see why you are upset. That wouldn't make me very happy either. I've had good luck with BMR, so hopefully your situation is an anomoly. __________________ GPI SS2; EE E2 catch can; SP 1 7/8" LT Headers w/ hfc; FM AT 3" cat-back; CAI Cold Air Intake; AEM Wideband Tuned by GPI McCleod RXT; MGW flat stick; Ram Clutch slave cylinder & hydraulic adjuster BMR cradle & diff bushings, trailing arms, toe rods & upper control arm bushings Hotchkis sub-frame brace Stop Tech Z-23 brakes 4.10 gears, Eaton Truetrac, LPW diff cover Best 1/4 mile 12.073 @ 115.68 mph 3,300 ft DA

11-30-2018, 04:28 PM	#4
hunter1660 Drives: 2011ss/rs camaro Join Date: Sep 2011 Location: florida Posts: 1,261	A little salt to the wound __________________ . OBX LTH,Rotofab,Magnuson Heartbeat.AEM wideband, HP Tuners

11-30-2018, 04:41 PM	#6
Mr2Hard2See Instagram: Mr2Hard2See Drives: 2011 2SS/ RS Join Date: Apr 2018 Location: SF Bay Area Posts: 691	That sucks __________________ YOUTUBE CHANNEL: Mr2Hard2See LSA blower BTR stg 2 cam 227/242 BTR dual springs pushrods lifters retainers etc Che bronze trunnion Ls3 timing/valley cover Dod/vvt delete Dsx e85 Dsx aux fuel pump Id1050x injectors ZL1 fuel pump, Griptech 2.55 pulley, Solo performance Mach ll 2.5 catback exhaust 1 7/8th Lt headers

11-30-2018, 05:46 PM	#9
TheFlyingBananaSS Evil Genius of Chevrolet Drives: 2017 Z06, 2019 XTS, 2013 SS Join Date: Feb 2017 Location: New York Posts: 3,260	Hearing this, I will be buying my trailing arms from someone else. Who knows, they might have 4 different versions and not tell me. WANKERS. __________________ GPI SS2 VVT cam, ECS Novi 1500 supercharger, Corsa Extreme, Detroit Speed and BMR suspension, Circle D triple disc, Melling oil pump, LS2 chain tensioner, ATI 10% UD, DSX E85 kit, High Energy coils, BTR springs, LS2 Lifter trays, Titanium retainers, hardened push rods, FIC 1000 injectors, ZL1 pump, Mighty Mouse catch can, AEM gauges, Tial BOV, Richmond 3.91 gears, Custom gauge bezels, Speed Engineering headers, Stainless Works HF cats, DSX Aux pump, 710rwhp on E85.

11-30-2018, 03:50 PM	#3
rshelar Drives: 2017 1SS auto vert Nightfall Gray Join Date: Jan 2017 Location: Central Coast, CA Posts: 666 View My Garage	Glad that I spent a few more bucks and went with Eibach. They’re fabulous! Sent from my iPhone using Tapatalk

11-30-2018, 04:35 PM	#5
ybnormal70 Drives: 2010 Camaro SS Join Date: Oct 2018 Location: Conway SC Posts: 70	Looking at the BMR website, every set of springs under applications just says "2010-2015 camaro". Of course this is in the Camaro section but how the heck are you supposed to know there are different versions? Kevin

11-30-2018, 04:54 PM	#8
Terryfied Drives: 2010 2SS L99 Join Date: Jan 2016 Location: Enumclaw, WA. Posts: 202 View My Garage	Shoulda gone with Hotchkis

11-30-2018, 07:44 PM	#10
StingrayblueSS Drives: 2013 Camaro SS Join Date: Feb 2017 Location: Indiana Posts: 901	I've never had an issue with any of my BMR parts.

11-30-2018, 07:51 PM	#11
Dylan1214 Drives: 2014 Camaro SS L99 Join Date: Nov 2017 Location: GrandRapids,Michigan Posts: 225 View My Garage	That's some BS, If I were you i'd be raising hell with BMR... __________________ MODS: GPI MAX Package ported and milled heads+(229/250,111 LSA),Johnson 2110 Lifters,BTR .660 Springs,CHE Trunnions,C5R chain,DSX Flex Fuel kit,LSA Injectors,ZL1 Fuel Pump,MAMO Ported MSD Intake manifold,BOWhite ported Throttle body,25% UDP,CAI Intake,Intake Scoop,Kooks 1 7/8 headers,Borla attak catback,Elite catch can,BMR Motor mounts,CircleD 5C 4000-4200 Torque converter,ADM trans cooler,Jannetty Trans dipstick,DSS Aluminum Driveshaft,3.91 Gears,Eaton TrueTrac,JRE Billet caps,BMR Trailing arms,BMR Toe rods,BMR rear sway bar,Pegasus Solid sub frame bushings,DSS 1,000HP Axles

11-30-2018, 07:52 PM	#12
HOJO Drives: 2014 Camaro SS/RS 1LE 1967 Camaro Join Date: Oct 2013 Location: Fort Wayne, IN Posts: 874	Nice BMR. SCREW YOUR CUSTOMER AND BLAME THEM WHEN YOUR WEBSITE LACKS DETAIL ON THE PRODUCT S YOUR SELLING.

11-30-2018, 08:24 PM	#13
Chris49066SS Drives: 2010 SS L99 Join Date: Sep 2018 Location: Missouri Posts: 1,634	T.C. at BMR is always good at answering questions, Hopefully your issue gets resolved! -Loyal and satisfied BMR customer __________________ Previous PB:11.079 @ 122.99mph.. New setup time: TBD The 11.079 pass: https://youtu.be/pz27Zq54t_E Build thread - www.camaro5.com/forums/showthread.php?t=555371

11-30-2018, 08:42 PM	#14
Avenging Orange Drives: 2010 Inferno Orange 2SS/RS Join Date: Apr 2010 Location: Clermont, IN Posts: 3,297	Shit happens. __________________ 2010 Inferno Orange 2SS/RS M6 Black Leather, Sun Roof, OBX Headers, Borla touring axle back, Cold Air Inductions CAI , non synthetic fluids, BMR total bushing upgrade/1" lowering springs, DSE 32mm rear sway bar. GM fe4 shocks/struts/LCA's, AAM 3.91 diff, Vertini RFS1.8 20x9 +30. Conti ExtremeContact Sport 275/35/20. sjm autoprod ABL dash kit. Mike Norris tuned 413/419. Avenging Orange: 43 years of not buying into the Hype........and damn proud of it!! https://youtu.be/9JD9it6SmB8 https://youtu.be/xmelTlEzI34 KICKING CANCERS ASS SINCE 2015!!