DO NOT give specific order/vin info on the site if getting a tune! - Page 5 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

bmorecam · 07-12-2011, 07:13 PM

Quote:

Originally Posted by Drago77

Yes!!!! Jeff Morris, I think.... he contacted me about my vert top issues, and did ask for my info. He set up a GM customer work order for me, hmmmmm

yup.. thats him.

sorry jeff if I am wrong and thank you for your service here on the forum but hopefully you can see why we are concerned.

Supercharged SS · 07-12-2011, 07:19 PM

Quote:

Originally Posted by Drago77

Wow- after reading all this its a good thing I decided NOT to do a tune!!!!

I'm with ya! Glad I left my car stock so I could keep my warranty!

SC2150 · 07-12-2011, 09:56 PM

I think Jeff is an asset to all the new car buyerson here with his assistance on warranty/service issues. GM and the others in the big 3 have been around drag strips noting cars racing for years and denying warranties. I think that was low....but now with the ability to detect the ECM reflash I see no need now to "spy" on the forums for the goal of denying warranties. If a tuner pushed the limits and blew up a motor GM should not have to cover it. It is a rish we take. Just as wen years ago my youngest daughter put my wifes new C5 vette into the wall. We did not call the ins co. to try and get it covered with a story, she helpped me get the parts, repair it, and paint it and go riht back to the track on our dime. (and then another of our drivers did the same thing a month later!).

What I don't agree with is some of the nonsense voiding done for a minor mod that has NO negative impact on any covered component. Examples? We had a customer of ours do his own spark plug change (to NGK TR55's)and Cox chev here in Bradenton voided his entire warranty.(punishment we assume for NOT paying them to do it).

He did have cat back exhaust and aftermarket wheels, but they listed it as "un-approved spark plugs". His reaction? Traded the C6 for a new GT500. THAT is what I get offended by.

The examples are few that we have seen personally, but the stories abound of similar experiances.

Having worked as a GM tech & parts manager years ago we MADE $ from warranty work (not as much as non warranty repairs, but still profitable). The biggest issue was doing the paperwork correctly and following up so we got reimbursed timely.

So My hopes are Jeff is here to help more than anything else. Treat the buyer right and you have loyalty that can span generations. Treat them like a sucker at a carnival and the damage done to the car makers rep is huge with todays internet use.

Chevrolet Customer Svc · 07-14-2011, 12:56 PM

Thank you for the kind words Drago77 and SC2150. I hope to be able to help everyone with whatever questions or issues any of you may have with your vehicles. I'm glad to see at least one thread where my presence is appreciated! Thanks again for the kind words.

Jeff Morris, Chevrolet Customer Service

Dr Jkel · 07-14-2011, 01:47 PM

Voided Warranty for Spark Plugs?, OOOOH there would be hell to pay on that one. They would give me my warranty back just to shut me up, a S/C well I may see that BUT Spark Plugs, Really? C'mon Tracy tell me that this is a joke, PLEASE.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Ordered 9 weeks ago can anybody give me any info	Noilleber6	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	6	07-06-2009 09:14 PM
CAN SOMEONE GIVE ME INFO ABOUT THE INTERIOR LIGHTING PLEASE?!?!?!?	iron_lion_77	Cosmetics and Lighting Modification Discussions	6	04-16-2009 01:46 PM
Great site for all detailing info	Thrillz	Cosmetic Maintenance: Washing, Waxing, Detailing, Bodywork, Protection	3	03-13-2009 10:29 PM
OFFICIAL Consumer Camaro Order Info From Chevy Site	playhard67	Camaro Price \| Ordering \| Tracking \| Dealers Discussions	87	10-13-2008 07:57 AM

07-12-2011, 09:56 PM	#59
SC2150 Account Suspended Drives: 2012 Camaro RS, RX supercharged Join Date: Dec 2009 Location: Bradenton, FL Posts: 6,063	I think Jeff is an asset to all the new car buyerson here with his assistance on warranty/service issues. GM and the others in the big 3 have been around drag strips noting cars racing for years and denying warranties. I think that was low....but now with the ability to detect the ECM reflash I see no need now to "spy" on the forums for the goal of denying warranties. If a tuner pushed the limits and blew up a motor GM should not have to cover it. It is a rish we take. Just as wen years ago my youngest daughter put my wifes new C5 vette into the wall. We did not call the ins co. to try and get it covered with a story, she helpped me get the parts, repair it, and paint it and go riht back to the track on our dime. (and then another of our drivers did the same thing a month later!). What I don't agree with is some of the nonsense voiding done for a minor mod that has NO negative impact on any covered component. Examples? We had a customer of ours do his own spark plug change (to NGK TR55's)and Cox chev here in Bradenton voided his entire warranty.(punishment we assume for NOT paying them to do it). He did have cat back exhaust and aftermarket wheels, but they listed it as "un-approved spark plugs". His reaction? Traded the C6 for a new GT500. THAT is what I get offended by. The examples are few that we have seen personally, but the stories abound of similar experiances. Having worked as a GM tech & parts manager years ago we MADE $ from warranty work (not as much as non warranty repairs, but still profitable). The biggest issue was doing the paperwork correctly and following up so we got reimbursed timely. So My hopes are Jeff is here to help more than anything else. Treat the buyer right and you have loyalty that can span generations. Treat them like a sucker at a carnival and the damage done to the car makers rep is huge with todays internet use.

07-14-2011, 12:56 PM	#60
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Thank you for the kind words Drago77 and SC2150. I hope to be able to help everyone with whatever questions or issues any of you may have with your vehicles. I'm glad to see at least one thread where my presence is appreciated! Thanks again for the kind words. Jeff Morris, Chevrolet Customer Service

07-14-2011, 01:47 PM	#61
Dr Jkel and MR. HYDE Drives: 2010 2SS RJT/BLK 6Spd Man Join Date: May 2009 Location: Oxford, Alabama Posts: 4,375	Voided Warranty for Spark Plugs?, OOOOH there would be hell to pay on that one. They would give me my warranty back just to shut me up, a S/C well I may see that BUT Spark Plugs, Really? C'mon Tracy tell me that this is a joke, PLEASE.