Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
TireRack
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Technical Camaro Topics > Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum


Reply
 
Thread Tools
Old 12-27-2011, 02:38 PM   #1
OHIOSS
Russ
 
Drives: Yukon Denali, Charger, CamaroSS
Join Date: Jun 2009
Location: Ohio
Posts: 2,751
Send a message via AIM to OHIOSS
My opinion on Alpine and their KTX-CMO unit.

I've been on vacation for a week and have spent a lot of time getting myself better educated on the Alpine -vs- Scosche unit. Personally I like the look of the Alpine unit and I contacted them back in October about the unit. Their phone service and ability to contact them is nothing short of CRAPPY!

You cannot email them anything, it says right on their page where it gives their email address that they won't respond to your email...WTF? So I started calling their phone number and follow the phone prompts. You got through all of the prompts to get to the right dept, then you hit 4 to talk to a customer service person and you get "we are sorry but due to unusual call volume please hang up and try again at another time". After probably 8 times calling them I finally got transferred to someone.

I talked to guy and asked him some questions regarding Onstar, and XM connectivity. He was competitant and answered every question I had, until I asked him when the units would be shipping. He said there has been some problems but they should be cleared up by mid November. I have since tried to call 6 times and have gotten the dreaded "hang up and try again at a later time" BS!

I stopped by the 2 largest car electronic installers in my area and neigher of them have any high regard to Alpine. One guy told me they only have like 4 different style head units available. How can a company like Alpine only have 4 different style Alpine head units. Both electronic installers told me that Alpine quality has gone down severely the past 4-5 years. Warranty repairs have taken more than 8 weeks to get back.

The fact that it's almost impossible to contact Alpine is the first red flag to me. Then hearing from the people that distribute and install the product say they have had bad experience with Alpine have made my decision to go with the Scosche unit.

Russ

Last edited by OHIOSS; 12-27-2011 at 03:10 PM.
OHIOSS is offline   Reply With Quote
Old 12-27-2011, 06:46 PM   #2
Hamilton2400
 
Hamilton2400's Avatar
 
Drives: 2014 GMC Sierra/2015 GMC Acadia
Join Date: Oct 2010
Location: Cookeville TN
Posts: 723
You do know that scosche does make the alpine kit for alpine right? To my understanding, if you were to have any problems with your alpine kit, scosche would be the ones dealing with it and not alpine
Hamilton2400 is offline   Reply With Quote
Old 12-27-2011, 07:29 PM   #3
OHIOSS
Russ
 
Drives: Yukon Denali, Charger, CamaroSS
Join Date: Jun 2009
Location: Ohio
Posts: 2,751
Send a message via AIM to OHIOSS
I've read that Scosche makes for Alpine, and Alpine makes for Scosche on this forum.
OHIOSS is offline   Reply With Quote
Old 12-28-2011, 12:47 AM   #4
jeffa
 
Drives: 2014 2LT/RS Ashen Gray Metallic
Join Date: Nov 2011
Location: Redondo Beach, CA
Posts: 585
Scosche makes the Alpine kit. Alpine does not make anything for Scosche.

As to the Alpine head units, the installer is most likely talking about in-dash entertainment/navigation systems. Alpine has plenty of in-dash head units that are not double DIN multimedia units.
jeffa is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 09:44 PM.


Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2018, vBulletin Solutions, Inc.