BMR issue. - Page 5 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Badbubba · 12-05-2018, 09:13 AM

So, 2014 spring seats were installed in a 2011 vehicle? When ordering from BMR, was the year of the car requested? If so, then BMR would have sent 2011 model year springs, not knowing you had different spring seats. My guess is their spring price listed for 2010-15 years is the same price. Thus, BMR just list the price for all years and sends out the correct version for your model year. If the purchaser changed parts, how is the supplier to know? If the model year was not requested, then how would they know what spring package to send out?

SSEssence · 12-05-2018, 09:15 AM

All I see is that BMR received the issue, made a solid attempt to right the error by shipping him the correct springs and the OP is being nitpicky about overnight shipping. I see BMR stepping up to do the right thing in this case and I'm very happy with my BMR stuff.

ybnormal70 · 12-07-2018, 06:33 AM

Wonder if this was ever fully resolved? Any updates?

Kevin

pnwdan · 12-10-2018, 10:26 PM

I still dont understand how every spring manufacturer on the market lists their springs as 2010-2015 including BMR. How is it that all of a sudden one set wont fit and there are different configurations? I dont have BMR. I have Hotchkiss. Same same though. I dont see how this could be anything but an installation issue.

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ybnormal70 · 12-11-2018, 06:02 AM

Or they just sent him completely wrong springs since they do seem to make springs for other vehicles. Maybe they sent him Mustang springs.

Kevin

Overflow · 12-11-2018, 11:26 AM

Quote:

Originally Posted by pnwdan

I still dont understand how every spring manufacturer on the market lists their springs as 2010-2015 including BMR. How is it that all of a sudden one set wont fit and there are different configurations? I dont have BMR. I have Hotchkiss. Same same though. I dont see how this could be anything but an installation issue.

Sent from my SM-N950U using Tapatalk

The V6 and V8 springs are different to my understanding.

eLeSthree · 12-11-2018, 01:12 PM

BMR, can you explain why you made a revision of your 2010-2015 V8 1.4 drop springs?

And can you attest that you are pulling all of the old version off the shelves, so this doesn't happen to your next customer?

Either that, or start asking your consumer more specific questions at checkout to ensure they get the right parts.

I am not impressed.

Low Saturn · 12-12-2018, 07:28 PM

Even if he got an old revision of the springs, they should of work just fine. Companies make revisions to products all the time that has no effect on how the product fits or functions.

LETHAL2SS · 12-13-2018, 08:47 AM

TC and I had a private conversation and decided to stop commenting here, since we were at a stalemate with my concerns and the restrictions he had, the whole thing is behind us, But since this is still getting a lot of hits, I'll clear up the outcome.

I sent the springs back and received the corrected revision, the top of the springs were different on the ones I got in return, and they now are installed and fit correctly. I can assure everyone this was not an install issue as the top of the spring was at least 2 inches bent upward and not flat to mate to the top hat, whether that was their mistake or just a wrong spring, whatever. things are right and the car handles phenomenal.

Now, with that being said, I still do not know why there are 2 or more different versions of this spring if all the top mounts etc. are the same or should operate the same. but I now have the correct parts, and that's what counts.

TC did help me out and we got everything straightened out, and I am satisfied with that.

RJT Impala · 12-13-2018, 04:05 PM

Lethal2SS--Glad to hear the outcome was favorable to you and the situation.

Tenring · 12-13-2018, 05:51 PM

I always make sure that I am buying the correct parts for my vehicle by contacting the company by PM, phone or email before I order.

BMR has always been more than helpful making sure I was ordering what I needed.

rshelar · 12-13-2018, 08:11 PM

Right on. Go digital rather than verbal before you pull the trigger. If anything goes wrong, you have a message with someone’s name on it. I was in techie sales for 30 years. I started using Internet email on day one of it’s availability. It has saved me a ton of grief and confusion. Try it, you’ll like it.

Sent from my iPhone using Tapatalk

12-05-2018, 09:13 AM	#57
Badbubba GrINned & JUICEd Drives: 15STI, 10Expy, 10 2SS/RS M6, 47KB1 Join Date: Nov 2009 Location: Pittsburgh, PA Posts: 1,247	So, 2014 spring seats were installed in a 2011 vehicle? When ordering from BMR, was the year of the car requested? If so, then BMR would have sent 2011 model year springs, not knowing you had different spring seats. My guess is their spring price listed for 2010-15 years is the same price. Thus, BMR just list the price for all years and sends out the correct version for your model year. If the purchaser changed parts, how is the supplier to know? If the model year was not requested, then how would they know what spring package to send out? __________________ GPI SS3 Cam & stuff,N.O. Plate(dedicated fuel tank,progressive,fuel hose upgrade,remote opener,heater,console switches),LNC2000,CTAP,ARH 1 7/8" LTs/gutted cats/X pipe/mufflers,Jet Hot coated LTs,GPI HPT Tune,CAI, Scoop,Rx Catch Can,Gates heater hose relocation, Remote clutch & auto brake res,Metco loop,Momentum Tunnel Brace,TSW Nurb 18",555 & 05,Pfadt trailing arms & toe rods,Autometer WB,Fesler Pillar Pod,LED strips (int),Lloyds floor & trunk mats,LED DRL/front turn & license plate,DRL harness,VLEDs tail lights,Plasticoat Bowties. Ord: Oct 5, 2009 Rec: Nov 19, 2009 13.17@112.6 stock Last edited by Badbubba; 12-05-2018 at 09:28 AM.

12-05-2018, 09:15 AM	#58
SSEssence Instagram: Sangstah Drives: 2019 Camaro 1LE Join Date: Sep 2016 Location: Buena Park, CA. Posts: 2,802 View My Garage	All I see is that BMR received the issue, made a solid attempt to right the error by shipping him the correct springs and the OP is being nitpicky about overnight shipping. I see BMR stepping up to do the right thing in this case and I'm very happy with my BMR stuff. __________________ 2019 SS 1LE - "CaSSandra" 2014 SS - "AleSSandra - Sold" 94 Z28 - Sold Follow the build https://www.camaro6.com/forums/showthread.php?t=612717

12-10-2018, 10:26 PM	#60
pnwdan Drives: 2014 2SS/RS Join Date: Jan 2018 Location: Washington Posts: 848	I still dont understand how every spring manufacturer on the market lists their springs as 2010-2015 including BMR. How is it that all of a sudden one set wont fit and there are different configurations? I dont have BMR. I have Hotchkiss. Same same though. I dont see how this could be anything but an installation issue. Sent from my SM-N950U using Tapatalk __________________ 2014 2SS/RS LS3/M6 Last edited by pnwdan; 12-11-2018 at 07:18 AM.

12-11-2018, 01:12 PM	#63
eLeSthree Drives: 2011 Camaro SS 6sp Join Date: Nov 2016 Location: Drivers Seat Posts: 1,904	BMR, can you explain why you made a revision of your 2010-2015 V8 1.4 drop springs? And can you attest that you are pulling all of the old version off the shelves, so this doesn't happen to your next customer? Either that, or start asking your consumer more specific questions at checkout to ensure they get the right parts. I am not impressed. __________________ 2011 Camaro SS---SOLD TMS Dart 427 FED M311s, ESS Tuning G4 Blower, DSX Triple FP Assembly, DSX FF, FIC1300, Mcleod RXT 1200HD, Edlebrock Pro Flo XT 1158whp 1017wtq. 2010 CTS-V A6 - "Stock" SOLD 630whp 658wtq 2024 F-150 RCSB 5.0 4x4 waiting for tunes...

12-12-2018, 07:28 PM	#64
Low Saturn Drives: 2011 Camaro 2SS/RS Join Date: Oct 2013 Location: San Jose, California Posts: 1,371	Even if he got an old revision of the springs, they should of work just fine. Companies make revisions to products all the time that has no effect on how the product fits or functions. __________________

12-07-2018, 06:33 AM	#59
ybnormal70 Drives: 2010 Camaro SS Join Date: Oct 2018 Location: Conway SC Posts: 70	Wonder if this was ever fully resolved? Any updates? Kevin

12-11-2018, 06:02 AM	#61
ybnormal70 Drives: 2010 Camaro SS Join Date: Oct 2018 Location: Conway SC Posts: 70	Or they just sent him completely wrong springs since they do seem to make springs for other vehicles. Maybe they sent him Mustang springs. Kevin

12-13-2018, 08:47 AM	#65
LETHAL2SS Drives: 2011 Camaro 2SS Join Date: May 2016 Location: Houston, TX Posts: 413	TC and I had a private conversation and decided to stop commenting here, since we were at a stalemate with my concerns and the restrictions he had, the whole thing is behind us, But since this is still getting a lot of hits, I'll clear up the outcome. I sent the springs back and received the corrected revision, the top of the springs were different on the ones I got in return, and they now are installed and fit correctly. I can assure everyone this was not an install issue as the top of the spring was at least 2 inches bent upward and not flat to mate to the top hat, whether that was their mistake or just a wrong spring, whatever. things are right and the car handles phenomenal. Now, with that being said, I still do not know why there are 2 or more different versions of this spring if all the top mounts etc. are the same or should operate the same. but I now have the correct parts, and that's what counts. TC did help me out and we got everything straightened out, and I am satisfied with that. __________________ 2010 Camaro 2SS-Mods: Nightfury cam, CNC ported LS3 heads, CNC ported TB, Ported Intake, RX Catch Can, MGW Short Throw Shifter, Mantic 9000 Clutch, TSP 1 7/8 headers, catless NPP, BMR trailing arms, MMR Z/28 Reps 20" gloss black. SOLD 2011 Red Jewel Tintcoat 2SS-Mods: Edlebrock E Force S/C w/ 3" pulley swap,Texas Speed roller Boost Cam 227/235, 641"/649", 114 LSA, PRC Ported Heads, Ported TB,ARH 1 7/8 headers, McLeod RST twin disk 1000 hp clutch, ZL1 Fuel Pump, 620whp Last edited by LETHAL2SS; 12-13-2018 at 04:12 PM.

12-13-2018, 04:05 PM	#66
RJT Impala Stovebolt BluFlame 6 Drives: '12 2LT/RS, IBM; '20 Traverse Prem Join Date: Oct 2011 Location: Wherever! Posts: 893 View My Garage	Lethal2SS--Glad to hear the outcome was favorable to you and the situation.

12-13-2018, 05:51 PM	#67
Tenring Drives: 2014 2SS/RS - SIM Join Date: Apr 2014 Location: Arizona Posts: 2,188	I always make sure that I am buying the correct parts for my vehicle by contacting the company by PM, phone or email before I order. BMR has always been more than helpful making sure I was ordering what I needed. __________________ Many would still be alive if not for Gun Free Zones.

12-13-2018, 08:11 PM	#68
rshelar Drives: 2017 1SS auto vert Nightfall Gray Join Date: Jan 2017 Location: Central Coast, CA Posts: 666 View My Garage	Right on. Go digital rather than verbal before you pull the trigger. If anything goes wrong, you have a message with someone’s name on it. I was in techie sales for 30 years. I started using Internet email on day one of it’s availability. It has saved me a ton of grief and confusion. Try it, you’ll like it. Sent from my iPhone using Tapatalk