07-19-2011, 08:15 PM | #1 |
Drives: 2011 Camaro 2SS/RS (Black) L99 Join Date: Aug 2010
Location: Pilot Point, Texas
Posts: 2,185
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Is my car a recall or not?
I have a 2011 ss/rs, and have been reading threads about the owners getting letter on the '11s because of something to do with the AC? i called my dealer today and they said they have not heard of any recalls on any camaros? Whats going on?
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07-19-2011, 08:34 PM | #2 |
Drives: Wagon Queen Family Truckster Join Date: Oct 2009
Location: Louisville, Ky
Posts: 1,476
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Make : CHEVROLET Model : CAMARO Year : 2011
Manufacturer : GENERAL MOTORS LLC Service Bulletin Number : PB-11160A Date of Bulletin : MAY 01, 2011 NHTSA Item Number : 10038763 Component : EQUIPMENT:ELECTRICAL:AIR CONDITIONER Summary : GM SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. 2011 CAMARO. AIR CONDITIONING COMPRESSOR MAY NOT TURN ON OR OFF. THIS IS CAUSED BY THE BODY CONTROL MODULE. *RM There are other TSB's out there (41 of them) and you can see them here |
07-19-2011, 08:35 PM | #3 |
Drives: 92 Camaro Convt RS,2011 Camaro RS Join Date: Mar 2009
Location: Laredo,TX
Posts: 2,167
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Mine was on recall got the problem fixed.
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TEAM LLT 1992 Camaro Rs Convertible 2011 Camaro 1lt Rs |
07-19-2011, 08:36 PM | #4 |
Let's go Rangers!
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your dealer is an idiot. Tell them to run your vin!!
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07-19-2011, 08:40 PM | #5 | |
Drives: 2011 Camaro 2SS/RS (Black) L99 Join Date: Aug 2010
Location: Pilot Point, Texas
Posts: 2,185
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Quote:
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07-19-2011, 08:48 PM | #6 |
Drives: 05/07 Chevy's Join Date: Aug 2009
Location: Florida
Posts: 392
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07-19-2011, 09:02 PM | #7 |
Drives: Wagon Queen Family Truckster Join Date: Oct 2009
Location: Louisville, Ky
Posts: 1,476
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Sorry, that is the TSB (Tech Service Bulletin) for the problem. So, you can tell your dealer this is what you are talking about since they say they haven't heard about the problem. It says that the problem is caused by the BCM (body control module). Now that they can be informed of the issue, perhaps they can search to see if your vehicle is affected.
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07-19-2011, 09:06 PM | #8 | |
Drives: 2011 Camaro 2SS/RS (Black) L99 Join Date: Aug 2010
Location: Pilot Point, Texas
Posts: 2,185
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Quote:
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07-19-2011, 09:19 PM | #9 |
I have a late 2010 camaro and I have been having problems with my A/C can someone run my vin and help me thanks!!!!!!!!
2G1FA1EV8A9221315 |
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07-19-2011, 09:32 PM | #10 |
My Addiction
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If you take it to a Chevy dealer they will know there is a recall on the air conditioner, not the actual car. And all they have to do is replace a small part that from what I hear takes about an hour. The way you wrote your post you had me thinking that you thought the car was recalled. Are you sure you were clear with the dealer as to what you were inquiring about?
I have a recall on mine (got the letter from GM confirming it) but my AC works fine so I don't think mine is bad.
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07-19-2011, 09:34 PM | #11 |
Drives: 2011 2SS/RS LS3/6M Litho#190 Join Date: May 2010
Location: Carmichaels,Pa.
Posts: 2,274
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Nope,Your not involved.
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'11 IOM 2SS/RS LS3/6M HURST - Roto-Fab CAI-Kook's LTs-CORSA-Black Bear tuned Proud Litho owner #190 - Homecoming Litho #120 '15 SILVERADO Z71 1500 LTZ Crew Cab - 6.2 "Midnight Edition" -Airaid intake-CORSA |
07-19-2011, 09:35 PM | #12 | |
Drives: 2011 2SS/RS LS3/6M Litho#190 Join Date: May 2010
Location: Carmichaels,Pa.
Posts: 2,274
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Quote:
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'11 IOM 2SS/RS LS3/6M HURST - Roto-Fab CAI-Kook's LTs-CORSA-Black Bear tuned Proud Litho owner #190 - Homecoming Litho #120 '15 SILVERADO Z71 1500 LTZ Crew Cab - 6.2 "Midnight Edition" -Airaid intake-CORSA |
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07-19-2011, 09:36 PM | #13 | |
Drives: 2011 Camaro 2SS/RS (Black) L99 Join Date: Aug 2010
Location: Pilot Point, Texas
Posts: 2,185
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Quote:
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07-19-2011, 09:38 PM | #14 |
Drives: 2011 2SS/RS LS3/6M Litho#190 Join Date: May 2010
Location: Carmichaels,Pa.
Posts: 2,274
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I've posted this many times already,but here it is again....
Service Information 2011 Chevrolet Camaro | Camaro VIN F Service Manual | HVAC | Campaigns | Customer Satisfaction | Document ID: 2666315 #11160A: Customer Satisfaction - Loss of Air Conditioning - Reprogram Body Control Module - (May 31, 2011) Subject:11160A - Loss of Air Conditioning - Reprogram Body Control Module Models:2011 Chevrolet Camaro The service procedure in this bulletin has been revised. Please review Steps 3 through 9. Please discard all copies of bulletin 11160, issued May 2011. THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2013 Condition Certain 2011 model year Chevrolet Camaro vehicles may have a condition in which the air conditioning compressor may not turn on or turn off. This could cause the compressor to fail, resulting in a loss of air conditioning. Correction Dealers are to reprogram the body control module. Vehicles Involved Involved are certain 2011 model year Chevrolet Camaro vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program. Parts Information No parts are required for this program. Service Procedure Do not attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a MDI for reprogramming, ensure that is updated with the latest software version. Use TIS2WEB on or after 05/16/11 to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided. For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Warranty Transaction Information Submit a transaction using the table below. Labor Operation Description Labor Time V2434 Reprogram BCM 0.4 Customer Notification - For US and Canada General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin). Customer Notification - For Export Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. Dealer Program Responsibility All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2013. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through May 31, 2013, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle. Dear General Motors Customer: We have learned that your 2011 model year Chevrolet Camaro may have a condition in which the air conditioning compressor may not turn on or turn off. This could cause the compressor to fail, resulting in a loss of air conditioning. Your satisfaction with your Camaro is very important to us, so we are announcing a program to prevent this condition. What We Will Do: Your GM dealer will reprogram the body control module. This service will be performed for you at no charge until May 31, 2013 . After that, any applicable warranty will apply. What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 Guam 65-6267-1752 Puerto Rico - English 1-800-496-9992 Puerto Rico - Español 1-800-496-9993 Virgin Islands 1-800-496-9994 Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on Courtesy Transportation. We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Camaro provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services 11160 GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION © 2011 General Motors. All rights reserved.
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'11 IOM 2SS/RS LS3/6M HURST - Roto-Fab CAI-Kook's LTs-CORSA-Black Bear tuned Proud Litho owner #190 - Homecoming Litho #120 '15 SILVERADO Z71 1500 LTZ Crew Cab - 6.2 "Midnight Edition" -Airaid intake-CORSA |
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