Frustrations With Order Changes - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

r0cketdr · 11-20-2008, 04:52 PM

I'm as worried as the next guy about the economy, US Auto makers, delays with the Camaro, etc. However, for now I'm going to assume that this will somehow be worked out. That said, I need to vent a little about the confusion (in my mind at least) and frustrations involved in making even a minor change to my existing 2SS/RS order. It doen't matter if it's adding polished wheels (beaten to death, I know) or something as simple as changing the stripe package color ... the "system" simply will not let it happen ... on a Thursday-Saturday or any other time (I tried again this afternoon). I'm now seeing that changes can be made "sometime after Thanksgiving". Well, "sometime after Thanksgiving" is sometime close to the time these orders are supposed to be picked up by GM. Is there anyone out there who can shed a little light on what's really going to happen and when?

I'm depending on the good folks on this forum to keep me up to date. I don't want to miss out on whatever time window we get for changes ... and I'm sure the General Manager at my dealership is as tired of talking to me as I am to him (though he's cheerfully checked every time I've asked, which is often). Thanks for letting me get this off my chest.

2010 Camaro Dude · 11-20-2008, 07:56 PM

I told my dealer to order me a victory red RS/SS2 they said done. So a month later on the 13 I went in to make sure they ordered what I wanted. I found out they ordered a victory red SS2 not with the RS package. I was told the system wouldn't let them make the change but they would call GM and get it changed. I will check Dec 13 to make sure they did it.

camaro5 · 11-20-2008, 08:49 PM

Sounds like a question for Fbodfather to me, maybe he'll stop by later.

Or Camaro Scotty?

teamlynn1 · 11-20-2008, 08:51 PM

the system wont let us change orders at this time BUT we can cancel orders and reorder the car how you want it. I have had to do this a few times with my customers already as well as for my own personal order.

r0cketdr · 11-20-2008, 10:02 PM

Thanks for the replies guys ...... I appreciate it

Quote:

I told my dealer to order me a victory red RS/SS2 they said done. So a month later on the 13 I went in to make sure they ordered what I wanted. I found out they ordered a victory red SS2 not with the RS package. I was told the system wouldn't let them make the change but they would call GM and get it changed. I will check Dec 13 to make sure they did it.

2010 Camaro Dude ... Why wait until December 13 to check? Is this a special date?

Quote:

Sounds like a question for Fbodfather to me, maybe he'll stop by later.

Or Camaro Scotty?

camaro5 ... I agree completely!

Quote:

the system wont let us change orders at this time BUT we can cancel orders and reorder the car how you want it. I have had to do this a few times with my customers already as well as for my own personal order.

teamlynn1 ... Wouldn't that move me to the back of the order line? I'd like to avoid that if possible.

camaro5 · 11-20-2008, 10:22 PM

Quote:

Originally Posted by r0cketdr

Thanks for the replies guys ...... I appreciate it

camaro5 ... I agree completely!

He was here earlier...If he doesn't see this thread, maybe you should PM him, and let us know?

Just ask when will the system allow changes...

Don't feel bad if he can't get back to you, I know he's wicked busy.

r0cketdr · 11-20-2008, 10:46 PM

Quote:

Originally Posted by camaro5

He was here earlier...If he doesn't see this thread, maybe you should PM him, and let us know?

Just ask when will the system allow changes...

Don't feel bad if he can't get back to you, I know he's wicked busy.

Good idea! I've just done this. I'll definitely let everyone know if I get a response. Thanks

2010 Camaro Dude · 11-21-2008, 07:58 AM

Oct 13 is the day I ordered my Camaro. So I want to check on my car monthly (even tho I would like to go in more offten) I know they have better things to do than look at me. LOL

TomServo · 11-21-2008, 08:11 AM

I checked with my dealer yestarday about changing the color from Black to Imperial Blue and adding the high polshed wheels to my son's 2SS/RS. Still no JOY.

Why can't GM get their on-line ordering system functioning, or are suppliers balking and GM is reluctant to proceed with these changes????

BTW my dealer was given 9 allocations for the first 5 months of production, it appeared all were spoken for, while on the phone with my dealer I asked if he had firm orders for all NINE. He said NO, he's still has 5 open allocations. Folks that were on his "dream sheet" over a year ago have now opted out. He also has two vette's on his floor (one 08 and one 09) he can't sell. The 08 has been their since June.

Primus · 11-21-2008, 09:53 AM

The problem is that currently, all orders placed via order workbench are vaporware. People think that they actually have orders placed but they don't. They are basically like an "order request". Those requests won't be turned into full fledged orders until GM opens regular ordering. This whole early order program is a little bit wonky. I know that it helps GM get an idea for the numbers of orders coming for the car but I'm starting to think they wasted our time with this EOP and we would have been better served with a normal order system.

r0cketdr · 11-21-2008, 10:26 AM

Again guys, thank you for all your responses! This is exactly the kind of feedback I was looking for.

Fbodfather was gracious enough to respond to a PM I sent him last night:

Quote:

If you cancel the order and reorder, you should not lose your space within the allocation at your dealership.

Issues with the ordering system should be fine after December 1.

Thank you sir!

Based on this all this feedback, it looks like a reasonable plan would be to cancel/re-order for changes like body color, stripe packages, etc., then hang tight until early December for the polished wheels. I think this is what I'll do. Wish me luck!

teamlynn1 · 11-21-2008, 11:03 AM

Everyone has PRE_ORDERS right now. on Dec 2nd they will be accepted for production, after that your dealer can then assign priority numbers to his orders. So in short you shouldnt lose your place if you cancel and reorder before then. I have had to do this already. You will get a NEW order number but dont worry. If your dealer doesnt know this have them call me and I will talk them through it. I hope this helps and have a wonderful day!

Quote:

Originally Posted by r0cketdr

Thanks for the replies guys ...... I appreciate it

2010 Camaro Dude ... Why wait until December 13 to check? Is this a special date?

camaro5 ... I agree completely!

teamlynn1 ... Wouldn't that move me to the back of the order line? I'd like to avoid that if possible.

playhard67 · 11-21-2008, 12:22 PM

December 2nd....is that a firm date for the order drop to production??? So, basically I need to ensure I have my final car configuration by that date?? (I pre-ordered on 10/13).

350 HRSS · 11-21-2008, 12:50 PM

Quote:

Originally Posted by playhard67

December 2nd....is that a firm date for the order drop to production??? So, basically I need to ensure I have my final car configuration by that date?? (I pre-ordered on 10/13).

Yes, please answer this....I keep reading so many different things about this "drop to production date" stuff....if that is a fact, then I need to be sure I have the polished wheels added by then....

I guess on Dec. 1st I will be heading down to see my dealer...

11-20-2008, 04:52 PM	#1
r0cketdr Drives: RJT 2SS/RS Join Date: Aug 2008 Location: Auburn, AL Posts: 144	Frustrations With Order Changes I'm as worried as the next guy about the economy, US Auto makers, delays with the Camaro, etc. However, for now I'm going to assume that this will somehow be worked out. That said, I need to vent a little about the confusion (in my mind at least) and frustrations involved in making even a minor change to my existing 2SS/RS order. It doen't matter if it's adding polished wheels (beaten to death, I know) or something as simple as changing the stripe package color ... the "system" simply will not let it happen ... on a Thursday-Saturday or any other time (I tried again this afternoon). I'm now seeing that changes can be made "sometime after Thanksgiving". Well, "sometime after Thanksgiving" is sometime close to the time these orders are supposed to be picked up by GM. Is there anyone out there who can shed a little light on what's really going to happen and when? I'm depending on the good folks on this forum to keep me up to date. I don't want to miss out on whatever time window we get for changes ... and I'm sure the General Manager at my dealership is as tired of talking to me as I am to him (though he's cheerfully checked every time I've asked, which is often). Thanks for letting me get this off my chest.

11-20-2008, 08:51 PM	#4
teamlynn1 Mr. Chevrolet Drives: 2007 Tahoe Z71, 2009 Silverado Join Date: Nov 2008 Location: Tacoma, Wa Posts: 342	the system wont let us change orders at this time BUT we can cancel orders and reorder the car how you want it. I have had to do this a few times with my customers already as well as for my own personal order. __________________ Bobby Lynn GM Burien Chevrolet www.burienchevrolet.com 206-243-5800 ext 151

11-21-2008, 09:53 AM	#10
Primus 2G1FF1EV0A9113319 Drives: 2010 1LT/RS 6MT Join Date: Oct 2008 Location: St. Louis, MO Posts: 1,139 View My Garage	The problem is that currently, all orders placed via order workbench are vaporware. People think that they actually have orders placed but they don't. They are basically like an "order request". Those requests won't be turned into full fledged orders until GM opens regular ordering. This whole early order program is a little bit wonky. I know that it helps GM get an idea for the numbers of orders coming for the car but I'm starting to think they wasted our time with this EOP and we would have been better served with a normal order system. __________________ 2010 Camaro 1LT/RS M6 Black 1100: 10/13/2008 2000: 4/02/2009 3000: 4/08/2009 3300: 5/14/2009 3400: 5/21/2009 3800: 5/28/2009 VIN: 2G1FF1EV0A9113319 4000: 5/28/2009 4150: 5/28/2009 4B00: 5/28/2009 Delivered: 6/10/2009

11-21-2008, 12:22 PM	#13
playhard67 come to poppa Drives: 67RS,09 Harley FLHX Join Date: Jun 2008 Location: Maryland Posts: 1,100	December 2nd....is that a firm date for the order drop to production??? So, basically I need to ensure I have my final car configuration by that date?? (I pre-ordered on 10/13). __________________ Cancelled the 2010 SS/RS (for now) and bought this instead (2009 Harley FLHX)

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11-20-2008, 07:56 PM	#2
2010 Camaro Dude Drives: 1964 Impala SS, 1969 ElCamino Join Date: Nov 2008 Location: Kansas Posts: 64 View My Garage	I told my dealer to order me a victory red RS/SS2 they said done. So a month later on the 13 I went in to make sure they ordered what I wanted. I found out they ordered a victory red SS2 not with the RS package. I was told the system wouldn't let them make the change but they would call GM and get it changed. I will check Dec 13 to make sure they did it.

11-20-2008, 08:49 PM	#3
camaro5 Drives: X-15 Velocipede Join Date: Mar 2008 Location: SW Florida Posts: 4,637	Sounds like a question for Fbodfather to me, maybe he'll stop by later. Or Camaro Scotty?

11-21-2008, 07:58 AM	#8
2010 Camaro Dude Drives: 1964 Impala SS, 1969 ElCamino Join Date: Nov 2008 Location: Kansas Posts: 64 View My Garage	Oct 13 is the day I ordered my Camaro. So I want to check on my car monthly (even tho I would like to go in more offten) I know they have better things to do than look at me. LOL

11-21-2008, 08:11 AM	#9
TomServo Drives: 2007 Z06 Join Date: Oct 2008 Location: Swansea IL Posts: 727	I checked with my dealer yestarday about changing the color from Black to Imperial Blue and adding the high polshed wheels to my son's 2SS/RS. Still no JOY. Why can't GM get their on-line ordering system functioning, or are suppliers balking and GM is reluctant to proceed with these changes???? BTW my dealer was given 9 allocations for the first 5 months of production, it appeared all were spoken for, while on the phone with my dealer I asked if he had firm orders for all NINE. He said NO, he's still has 5 open allocations. Folks that were on his "dream sheet" over a year ago have now opted out. He also has two vette's on his floor (one 08 and one 09) he can't sell. The 08 has been their since June.