AAC/ORACLE HORRIBLE CUSTOMER SERVICE AND QUALIT CONTROL - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

J Lambert · 12-01-2011, 09:22 AM

Thank you for your resolution!

mike25 · 12-01-2011, 09:43 AM

Stock headlight housings aren't designed for HiDS...sounds like they re doing you a favor to even clean the headlight housing, which isnt even their product correct? They make a product that supposedly takes the fogging effect off(not AAC).

DuhKoDuh · 12-01-2011, 09:44 AM

Anakte · 12-01-2011, 09:47 AM

Quote:

Originally Posted by mike25

Stock headlight housings aren't designed for HiDS...sounds like they re doing you a favor to even clean the headlight housing, which isnt even their product correct? They make a product that supposedly takes the fogging effect off(not AAC).

Without knowing the conversation it's hard to say for sure, but if it's the case that the housing isn't compatible with the headlights, they should probably have known that and warned him. If they did, it's on him, if they didn't they should do something to set it right imo.

mike25 · 12-01-2011, 09:52 AM

Quote:

Originally Posted by Anakte

Without knowing the conversation it's hard to say for sure, but if it's the case that the housing isn't compatible with the headlights, they should probably have known that and warned him. If they did, it's on him, if they didn't they should do something to set it right imo.

Compility isn't an issue. It's well known HiDS put off temperatures much higher than stock...and I'd imagine it would be even worse with a small confined headlight housing.

SSTG · 12-01-2011, 09:54 AM

Quote:

Originally Posted by Anakte

Without knowing the conversation it's hard to say for sure, but if it's the case that the housing isn't compatible with the headlights, they should probably have known that and warned him. If they did, it's on him, if they didn't they should do something to set it right imo.

I agree. They are the professional's. It is their job to know if it is safe/compatible or not, before they make them available to the market.

Anakte · 12-01-2011, 09:56 AM

Well yea, I don't mean compatible as in whether or not they fit, I mean it as in... if this hazing would have been a known issue because of the heat from the HIDs. If they didn't tell him, and it was likely to happen, they should have known about it, being experts on these products. If they told him it would be an issue and he told them to install it anyway, then he's responsible for the cleaning of it.

STYLE66 · 12-01-2011, 09:59 AM

Quote:

Originally Posted by J Lambert

AAC/ORACLE HORRIBLE CUSTOMER SERVICE AND QUALIT CONTROL
I will keep this as short as I can because I am not a big reader myself. However I want the customer to beware.
I purchased a truck last Nov. Last Dec, I had AAC do my headlights. (HIDs, HID fogs, LED strips, LED turn signals, and blacked out side markers) So I spent a few bucks. Not to mention the 2010 Camaro they did for me in June of 2009.
Anyway I had a slight hazing issue not long after they were installed. Hazing (pic 1) and debris (pic 2) I then informed my sales person of the issue. He said he “would get with the tech and get back with me.” I figured no problem because they warranty all their work on new vehicles. Well that never happened!!

So last week I am going out of town. I contact them once again and tell them they can have the truck for the week. Only to return home to be told “I have two options…we can TRY to clean it out or you can buy new headlights. What happened to the warranty is what I want to know???
I was then told that the headlights could not stand the heat of the HID. And that is what was causing the hazing. So why would you sell me something that would ruin my headlight????
I then asked why is the haze worse when we have a few days of wet weather??? (pic 3 and 4) That question was never answered. Because at that point they knew that the HID being too hot was a BS excuse that they gave me.
So…I can buy new headlights or AAC can TRY to clean them (which will not be guaranteed). THAT DOESN’T SEEM TO BE A LIFETIME WARRANTY ON A 30 DAY OLD HEADLIGHT!!!
All that I am asking is that the headlights be fixed properly or AAC purchase a new set for me. That is what warranty means to me.
Justin you would think that the 40 under 40 would have righted this WRONG! Or instead of giving lights to all these entertainers you could take care of the little local that sends you business!!!!

Lol I want to kept this short

that was a book I just read

SSTG · 12-01-2011, 10:00 AM

Quote:

Originally Posted by Anakte

Well yea, I don't mean compatible as in whether or not they fit, I mean it as in... if this hazing would have been a known issue because of the heat from the HIDs. If they didn't tell him, and it was likely to happen, they should have known about it, being experts on these products. If they told him it would be an issue and he told them to install it anyway, then he's responsible for the cleaning of it.

Even then a Good Company would not sell them, preferring to educate the consumer as to why it is a bad idea, not just making a buck.
BTW, I am NOT saying AAC did this. I'm saying if ANY Co. did.

BLACK10 · 12-01-2011, 10:03 AM

this is nothing new about AAC. so many people have had problems including my self its not even funny. do a search on AAC on here. you will see what kinda poor service and products they handle

caverman · 12-01-2011, 10:03 AM

Is that heat related hazing? Looks like condensation to me. Is it always like that now or does it clear up during the heat fo the day?

If it goes away then I would say the lights need to be re-sealed.

Kendell347 · 12-01-2011, 10:07 AM

Not for nothing but those look to be aftermarket headlights which are usually inferior products to begin with, combined with the HIDs which will heat up to higher temps than stock bulbs. However this looks to have been going on for a while judging by the pics since the LED strip is starting to corrode/rust which is a sign that there was excessive water in the light..so my question is did AAC fail to seal the light in a spot or is the housing damaged somewhere that is causing moisture to leak in?

AngelSpeedFreak · 12-01-2011, 10:12 AM

thanks for sharing the experience. If they do fix it please make sure to let us know...

matthook · 12-01-2011, 10:15 AM

Quote:

Originally Posted by caverman

Is that heat related hazing? Looks like condensation to me. Is it always like that now or does it clear up during the heat fo the day?

If it goes away then I would say the lights need to be re-sealed.

That's what I thought as well lol

12-01-2011, 09:22 AM	#1
J Lambert Drives: 2010 Camaro Join Date: Aug 2009 Location: New Orleans Posts: 116	AAC/ORACLE HORRIBLE CUSTOMER SERVICE AND QUALIT CONTROL Thank you for your resolution! __________________ I GOT THIS! Last edited by J Lambert; 12-01-2011 at 09:21 PM. Reason: Problem resolved!!!

12-01-2011, 09:43 AM	#2
mike25 Drives: 2012 Camaro 2SS/RS Join Date: Jul 2009 Location: Dubba V Posts: 2,869	Stock headlight housings aren't designed for HiDS...sounds like they re doing you a favor to even clean the headlight housing, which isnt even their product correct? They make a product that supposedly takes the fogging effect off(not AAC). __________________ 2LT/RS M6 CGM VIN#53104 SOLD 2012 Black 2SS/RS w/ Hurst- Mods: Corsa catback, SSE, Vararam

12-01-2011, 09:44 AM	#3
DuhKoDuh Drives: 2011 Camaro 2SS/RS (Black) L99 Join Date: Aug 2010 Location: Pilot Point, Texas Posts: 2,185	__________________ Follow me on Instagram @C7Corvettes

12-01-2011, 10:03 AM	#11
caverman Drives: '69 SS Convertible Join Date: May 2009 Location: DFW, TX Posts: 7,111	Is that heat related hazing? Looks like condensation to me. Is it always like that now or does it clear up during the heat fo the day? If it goes away then I would say the lights need to be re-sealed. __________________ *-2010 Camaro* 2SS \| M6 \| VR w/White Stripes \| 1 3/4" KOOKS - 3" Magnaflow \| LPE 3.91 gears \| ADM tuned \| Halltech w/ADM Scoop \| Spohn/BMR Trailing Arm/Toe Rod \| BC Coilovers\| Pedders FE4 ZL1 swaybars \| Cradle/Diff/Radius Rod bushings \| VMax TB \| Morimoto Projectors \| MGW shifter \| Red Calipers Build Journal

12-01-2011, 10:07 AM	#12
Kendell347 Doc Drives: BLACKOUT & Fifty Join Date: Jul 2009 Location: Long Island, NY Posts: 1,580 View My Garage	Not for nothing but those look to be aftermarket headlights which are usually inferior products to begin with, combined with the HIDs which will heat up to higher temps than stock bulbs. However this looks to have been going on for a while judging by the pics since the LED strip is starting to corrode/rust which is a sign that there was excessive water in the light..so my question is did AAC fail to seal the light in a spot or is the housing damaged somewhere that is causing moisture to leak in? __________________ 1100-7/20/2009 * 6000-2/4/10 Proud Owner of Autographed Litho # 1282010 Camaro 2 SS/RS - BLACKOUT & 2017 Camaro 2 SS - 50th Anniversary #894 WWW. NY5THGEN.COM

12-01-2011, 09:56 AM	#7
Anakte Drives: '10 2SS/RS RJT Join Date: Nov 2011 Location: N Bergen, NJ Posts: 40	Well yea, I don't mean compatible as in whether or not they fit, I mean it as in... if this hazing would have been a known issue because of the heat from the HIDs. If they didn't tell him, and it was likely to happen, they should have known about it, being experts on these products. If they told him it would be an issue and he told them to install it anyway, then he's responsible for the cleaning of it.

12-01-2011, 10:03 AM	#10
BLACK10 Drives: 2010 CAMARO. 10.04@133mph, 1.4 60' Join Date: Jul 2009 Location: Lafayette, Louisiana Posts: 4,585	this is nothing new about AAC. so many people have had problems including my self its not even funny. do a search on AAC on here. you will see what kinda poor service and products they handle

12-01-2011, 10:12 AM	#13
AngelSpeedFreak Most hated in NM.... Drives: Sold the 6POINT2, went to a 50THZ06 Join Date: Sep 2011 Location: New Mexico Posts: 2,904	thanks for sharing the experience. If they do fix it please make sure to let us know... __________________