Incredible Follow up to the HOLY CRAP - You Never Want to See thread - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Danial · 09-22-2020, 08:21 PM

I emailed pics of what was left of the tire to Cooper Tires on Saturday and asked for a swift response to the issue at hand - ie me having to drive 50 miles round trip every day on potentially defective tires.

They called me today and had me take a claim number to Discount Tires (Cooper distributor) and the manager there and I had a conference call with the guy who called me from Cooper.

The long and the short: in 5 days, I will have a brand new set of Coopers ($257 each) installed for free as a courtesy from Cooper Tires. I was quite pleasantly surprised to say the least. I expected some proration but no, 100% covered.

I didn't even buy these new - they were put on the car just before I bought it. They were like new but I had no paperwork or warranty to claim. I think they recognized the safety issue of course but still, they could have just as easily told me to take a hike.

Thumbs up to Cooper Tires and Discount Tire. I'm impressed to say the least.

Deputy347k9 · 09-22-2020, 08:29 PM

I am happy to learn there was light at the end of the tunnel for you.

TheFlyingBananaSS · 09-22-2020, 08:41 PM

Wow. You beat the odds twice! Way to go cooper tires.

IlikeMyCamaro · 09-22-2020, 09:01 PM

glad to hear you were taken care of so well! will keep them in mind for sure because of your post haha.

ADVMax · 09-22-2020, 09:18 PM

Good stuff!

ariZona28 · 09-22-2020, 10:07 PM

Glad this is working out in your favor. My local Discount has always taken good care of me. They should, I've spent a fortune there over the years. I've never really looked into Cooper tires. Curious, what is the country of manufacture?

Danial · 09-22-2020, 10:38 PM

Indeed! Thanks all. Like you Arizona28, I have always been given a square deal by Discount. I used them for years in Oregon before moving here and this will be the third set of tires I've had put on a car here by them.

lafountain · 09-22-2020, 11:12 PM

I always used Discount Tire when I lived in Texas, now that I'm in Maryland the closest one is 73 miles and about 1 1/2 hours away. They always provided great service when I had to use them.

Danial · 09-23-2020, 08:47 AM

Quote:

Originally Posted by lafountain

I always used Discount Tire when I lived in Texas, now that I'm in Maryland the closest one is 73 miles and about 1 1/2 hours away. They always provided great service when I had to use them.

GodWentPunk · 09-23-2020, 03:36 PM

I've had nothing but problems with Cooper tires so I stay away from them... and after seeing this post, I guess my decision was a good one. I'm glad you were able to get new tires... now, turn around and sell them for some real tires :-)

joe...

redcoats1976 · 09-23-2020, 03:41 PM

hmmmm...what model of coopers are they?ive had a set on my car for two years,so far better than the crap pirellis it came with.

witenite · 09-23-2020, 03:50 PM

Glad they took care of ya!

FasNuf · 09-23-2020, 03:55 PM

Surprised they didnt want them back for failure analysis...maybe they already know why.

JD555 · 09-23-2020, 05:01 PM

I am on my 3'd set on my truck and am very happy with them. Glad they stepped up.

09-22-2020, 08:21 PM	#1
Danial Drives: 2013 SS/RS, 2015 Camaro SS/RS Vert Join Date: Sep 2019 Location: Southern Nevada Posts: 2,128 View My Garage	Incredible Follow up to the HOLY CRAP - You Never Want to See thread I emailed pics of what was left of the tire to Cooper Tires on Saturday and asked for a swift response to the issue at hand - ie me having to drive 50 miles round trip every day on potentially defective tires. They called me today and had me take a claim number to Discount Tires (Cooper distributor) and the manager there and I had a conference call with the guy who called me from Cooper. The long and the short: in 5 days, I will have a brand new set of Coopers ($257 each) installed for free as a courtesy from Cooper Tires. I was quite pleasantly surprised to say the least. I expected some proration but no, 100% covered. I didn't even buy these new - they were put on the car just before I bought it. They were like new but I had no paperwork or warranty to claim. I think they recognized the safety issue of course but still, they could have just as easily told me to take a hike. Thumbs up to Cooper Tires and Discount Tire. I'm impressed to say the least. Attached Images

09-22-2020, 08:29 PM	#2
Deputy347k9 Drives: 2014 Ashen Gray Convertible Join Date: Apr 2017 Location: Havelock, NC Posts: 1,328	I am happy to learn there was light at the end of the tunnel for you. __________________

09-22-2020, 08:41 PM	#3
TheFlyingBananaSS Evil Genius of Chevrolet Drives: 2017 Z06, 2019 XTS, 2013 SS Join Date: Feb 2017 Location: New York Posts: 3,260	Wow. You beat the odds twice! Way to go cooper tires. __________________ GPI SS2 VVT cam, ECS Novi 1500 supercharger, Corsa Extreme, Detroit Speed and BMR suspension, Circle D triple disc, Melling oil pump, LS2 chain tensioner, ATI 10% UD, DSX E85 kit, High Energy coils, BTR springs, LS2 Lifter trays, Titanium retainers, hardened push rods, FIC 1000 injectors, ZL1 pump, Mighty Mouse catch can, AEM gauges, Tial BOV, Richmond 3.91 gears, Custom gauge bezels, Speed Engineering headers, Stainless Works HF cats, DSX Aux pump, 710rwhp on E85.

09-22-2020, 10:07 PM	#6
ariZona28 Give speed a chance Drives: 2015 Camaro 2LS, 2015 Camaro Z/28 Join Date: Nov 2019 Location: Mesa, Az Posts: 2,225	Glad this is working out in your favor. My local Discount has always taken good care of me. They should, I've spent a fortune there over the years. I've never really looked into Cooper tires. Curious, what is the country of manufacture? __________________ 2LS: a TREMENDOUS machine. Z/28: it's a BIT MORE POWERFUL, of course.

09-22-2020, 11:12 PM	#8
lafountain Drives: 2011 Synergy Green 2SS/RS Join Date: Mar 2008 Location: Lexington Park, MD Posts: 887	I always used Discount Tire when I lived in Texas, now that I'm in Maryland the closest one is 73 miles and about 1 1/2 hours away. They always provided great service when I had to use them. __________________ Hey, you want to lay the fate of the world on the kid's Camaro? That's cool. I bought a car, turned out to be an alien robot. Who knew?

09-22-2020, 09:01 PM	#4
IlikeMyCamaro Drives: 2010 2LT/RS Join Date: Sep 2017 Location: British Columbia Posts: 39	glad to hear you were taken care of so well! will keep them in mind for sure because of your post haha.

09-22-2020, 09:18 PM	#5
ADVMax Sporting Foole Drives: 2010 Camaro SS Join Date: Sep 2019 Location: Alabama Posts: 500	Good stuff!

09-22-2020, 10:38 PM	#7
Danial Drives: 2013 SS/RS, 2015 Camaro SS/RS Vert Join Date: Sep 2019 Location: Southern Nevada Posts: 2,128 View My Garage	Indeed! Thanks all. Like you Arizona28, I have always been given a square deal by Discount. I used them for years in Oregon before moving here and this will be the third set of tires I've had put on a car here by them.

09-23-2020, 03:36 PM	#10
GodWentPunk Drives: 2015 2SS White Convertible CE/INDY Join Date: Mar 2016 Location: Lockport, IL Posts: 780 View My Garage	I've had nothing but problems with Cooper tires so I stay away from them... and after seeing this post, I guess my decision was a good one. I'm glad you were able to get new tires... now, turn around and sell them for some real tires :-) joe... __________________ ARH LTH/HFC/Legato muffler, RDP Custom Tune, K&N Blackhawk CAI, Bigworm Blackout kit, ZL1 Rims, Phantom Grills, VMAX PTB

09-23-2020, 03:41 PM	#11
redcoats1976 Drives: LT W/2LT,blue metallic Join Date: Jul 2016 Location: central florida Posts: 4,915	hmmmm...what model of coopers are they?ive had a set on my car for two years,so far better than the crap pirellis it came with.

09-23-2020, 03:50 PM	#12
witenite Drives: 2010 2SS non RS Join Date: May 2014 Location: Virginia Posts: 3,253 View My Garage	Glad they took care of ya! __________________

09-23-2020, 03:55 PM	#13
FasNuf Drives: 2014 Camaro ZL1 Join Date: Jul 2019 Location: Oregon Posts: 1,613 View My Garage	Surprised they didnt want them back for failure analysis...maybe they already know why. __________________ . . . . https://www.youtube.com/channel/UCgN...etl17hA/videos

09-23-2020, 05:01 PM	#14
JD555 Drives: 2014 2SS RS, 6 sp man Join Date: Feb 2016 Location: Marlton, NJ Posts: 461	I am on my 3'd set on my truck and am very happy with them. Glad they stepped up.