door unlocked but won't open

[bilydean]

I have had this happen a couple of times and not sure if this is a "feature" or do I really have an intermittent issue.

If I remote unlock both doors and open the passenger side door first, the drivers door won't open from the outside. The lock is up, but when you pull on the handle, nothing happens. I have to go thru the passenger side and open the driver's door from the inside.

So the question, is it supposed to do that?

thanks
Dean

[Brokinarrow]

No, I would definitely take that in to the dealer and get it checked out

[Dan3]

Time to see the dealer.

[bilydean]

Thanks guys.

Dean

[Warr3nc]

#PIT4931: A Door May Not Open With The Outside Handle And/Or With The Inside Handle - (Sep 23, 2009)

Subject: A Door May not Open With The Outside Handle And/Or The Inside Handle

Models: 2010 Buick Lacrosse
2010 Cadillac SRX
2010 Chevrolet Camaro and Equinox
2010 GMC Terrain

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:
Concern 1:

Some Customers may complain that intermittently they may not be able to open a door from the INSIDE door handle.
Concern 2:

Some Customers may complain that intermittently they may not be able to open a door from the OUTSIDE door handle.

Both of these concerns may be caused if the linkage on the door latch is not allowed to fully return to its relaxed position. For the outside door handle, the outside release handle rod can be assembled incorrectly to the outside release lever on the latch resulting in a pre-load condition. For the inside door handle, this may be caused by a kink in the cable, or the cable is not fully seated to the inside door handle assembly.

For vehicles equipped with passive entry, it should still be possible to open the door from the outside handle.

For concerns related to the rear side doors, check to ensure that child security is not engaged.
Recommendation/Instructions:

If the door will not open, it may be possible to open it by applying inboard pressure to the door while pulling on the outside handle.



As the guys above said take it in to the dealer. In the later part of that bulletin it states there might be a clip that needs to be repositioned. Nothing major wrong there, except the fact you can't get in.

[bilydean]

The problem though is it only happens if I open the passenger door first. It seems as though there is a setting of some sort that needs changing. When I unlock the doors, the drivers side always works, so long as it is the first one opened.

Dean

[bilydean]

Originally Posted by Warr3nc

#PIT4931: A Door May Not Open With The Outside Handle And/Or With The Inside Handle - (Sep 23, 2009)

Subject: A Door May not Open With The Outside Handle And/Or The Inside Handle

Models: 2010 Buick Lacrosse
2010 Cadillac SRX
2010 Chevrolet Camaro and Equinox
2010 GMC Terrain

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:
Concern 1:

Some Customers may complain that intermittently they may not be able to open a door from the INSIDE door handle.
Concern 2:

Some Customers may complain that intermittently they may not be able to open a door from the OUTSIDE door handle.

Both of these concerns may be caused if the linkage on the door latch is not allowed to fully return to its relaxed position. For the outside door handle, the outside release handle rod can be assembled incorrectly to the outside release lever on the latch resulting in a pre-load condition. For the inside door handle, this may be caused by a kink in the cable, or the cable is not fully seated to the inside door handle assembly.

For vehicles equipped with passive entry, it should still be possible to open the door from the outside handle.

For concerns related to the rear side doors, check to ensure that child security is not engaged.
Recommendation/Instructions:

If the door will not open, it may be possible to open it by applying inboard pressure to the door while pulling on the outside handle.



As the guys above said take it in to the dealer. In the later part of that bulletin it states there might be a clip that needs to be repositioned. Nothing major wrong there, except the fact you can't get in.

I took it in this morning and it really was the clip. The passenger door thing was all pure coincidence. It now works like a charm.

Dean