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12-21-2017, 03:08 AM
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#1 |
 
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Avoid Maryland speed
Avoid ordering from Maryland Speed if you actually need your parts.
Ordered some BTR valve springs and retainers Nov 28th. Sent a email on 12-10 asking for an update. Supposed to go out that week. 12-21 still no tracking number. Before you waste your time ordering from these guys, do a Google search. You'll see this is how they normally operate.
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LS3 M6 w/ Turbonetics stage 1 turbo kit
Huron Speed twin 64's waiting to be installed  |
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12-21-2017, 05:11 AM
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#2 |
            Drives: Love the one you're with Join Date: Sep 2009
Location: Downtown Charlie Brown
Posts: 11,850
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Just curious, did you order those parts under their "discount" that comes with the disclaimer that says they have no idea when you'll see your parts, or did you just order at the normal price expecting to see your parts in a normal timeframe?
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12-21-2017, 05:35 AM
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#3 |
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" We have no idea when and even if you will get your parts ,HOWEVER, we will happily take your money, make numerous delivery time frame promises and make it nearly impossible to get a refund" Did I miss anything ?
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12-21-2017, 06:35 AM
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#4 |
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Account Suspended
Drives: 2012 ZL1 & 2010 2SS/RS Join Date: Jul 2009
Location: Maryland
Posts: 3,378
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It was the Black Friday deal we ran. Will contact customer today and resolve. Should have shipped, but we were backed up with uploading tracking yesterday because of pushing stuff out for the holiday.
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12-21-2017, 08:33 AM
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#5 | |
 
Drives: 2013 Camaro SS 6-Speed Join Date: Nov 2017
Location: Lansdale,PA
Posts: 406
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Quote:
Lesson learned I guess.
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 2013 Camaro 1SS 6-Speed LS3 All stock.. For now... |
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12-21-2017, 02:20 PM
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#6 |
Drives: 2012 SS/RS MN6 Join Date: Mar 2016
Location: Covington Ga
Posts: 783
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This is why I rarely ever use a third party. Call BTR, they will treat you right.
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12-21-2017, 02:23 PM
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#7 |
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Account Suspended
Drives: 2012 ZL1 & 2010 2SS/RS Join Date: Jul 2009
Location: Maryland
Posts: 3,378
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Customer has tracking. They are being delivered tomorrow.
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12-22-2017, 03:52 PM
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#8 |
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MS and BTR did make good on my order. They shipped my parts next day air, received them today. Thanks!
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LS3 M6 w/ Turbonetics stage 1 turbo kit
Huron Speed twin 64's waiting to be installed |
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12-23-2017, 10:31 PM
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#9 |
 
Drives: 72 Chevelle Join Date: Jan 2013
Location: Texas
Posts: 116
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Only after customer outed them did he get his parts. Still poor customer service. Sometimes it pays to pay a tad bit more to lessen a headache. That's why I order 99% of my stuff from Jeg's, Summit Racing or directly from the manufacturer or at least call the manufacturer and ask them who's one of their preferred vendors.
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12-25-2017, 06:19 PM
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#10 | |
Drives: Savitar; The 500rwhp N/A Monster! Join Date: Aug 2016
Location: Middletown, Ohio
Posts: 2,914
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Quote:
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*SOLD*504HP/433TQ | Night Fury cammed Cold Air Inductions intake Bo White ported TB Speed Engineering 1 7/8 longtubes NPP catback QTP low profile cutouts Powerbond 25% UDP 3.73 gears JRE scoop ZL1 grille R1 Concepts drilled/slotted rotors built/tuned by Weapon X Motorsports
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12-27-2017, 04:00 PM
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#11 |
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Asskicker
Drives: '15 Camaro Blue Velvet Metallic 1le Join Date: Feb 2016
Location: Commerce, MI
Posts: 227
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I've been waiting for over 4.5 months for an exhaust... I have an email stating 4-6 weeks from when the my order was processed. I even expected 8 weeks, after that I call "we will check on it and send an email with an update" she says...days go by no email with said update.... I now call twice a week to see whats the hold up...still waiting...I had called Brandon, he said "I'll get it to you before Christmas" I calmly say "I don't need before Christmas, I needed it before Halloween."
Customer relations its huge in todays markets....big, small or even family owned. The customer is what lines the pockets of who they employ, feeds the kids the they have. The above is not my opinion... its my personal experience. I have been very polite, respectful and patient. However I have lost more money then the savings on the "discount" waiting this long. I don't care if you spend $10 bucks or $10 g's everyones money is still hard earned to them. Its great he takes time out of his day to come on a forum read the comments and tries to help said person. I'm waiting for his call back, yet again because he is working remotely....as I type this again. Sad thing is, this was my very first purchase from Maryland Speed...
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 2015 Camaro 1ss 1le 1991 Camaro LsX-not stock |
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12-27-2017, 05:14 PM
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#12 |
Drives: Summit White 2014 2SS/RS 6spd Join Date: Mar 2016
Location: Hancock, WI
Posts: 356
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I have never had an issue with Steve from RDP, great prices, shipping AND Customer Service!
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Your car must be very fast! You were haulin' ass when I passed you!
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12-27-2017, 05:30 PM
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#13 |
 
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Wish I had seen this before I got burned by them also... Ordered part right after Thanksgiving and haven't received it yet. Contacted them several times via email and kept getting bs responses. The latest is that the manufactor discontinued the part so they had to find a wholesaler. Supposedly just got part in. I'm still waiting on a shipping confirmation
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12-27-2017, 05:35 PM
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Asskicker
Drives: '15 Camaro Blue Velvet Metallic 1le Join Date: Feb 2016
Location: Commerce, MI
Posts: 227
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Quote:
Read a lot of great things....I do wish I could get my money back and reach out to Steve. I may also reach out to the vendor of my part to see if the order has even been sent in. I will go from there at that point. Also its 6:34 pm EST and I haven't received a call yet from Brandon, good thing I didnt hold my breath 
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2015 Camaro 1ss 1le 1991 Camaro LsX-not stock |
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