Two weeks at the dealer and not fixed yet - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Justification · 05-04-2011, 05:28 PM

Dropped the car off two weeks ago due to the gap on the top to trunk similar to 1981 Z28s leak.
In their defense they did call last week and asked if I wanted to pick it up for the weekend since they were waiting on parts, but I leave for 4 days at a time for my job so I declined.
Stopped by today and the back seat is torn apart, with parts strewn everywhere and the car still not finished. Yep I'm going on another trip tomorrow, so it will be no earlier than Monday ("hopefully" the tech says) before I get my car back.
I was doing ok with the delay, but this is ridiculus. He has had to order parts multiple times, and they''ve told me more than once it will be tomorrow. Then today the tech implied I had opened the top wrong, or had something in the trunk when we were "Screwing around with it before delivery"
GM needs to get some word out on how to fix these problems, or send "experts" out to help one deep shops.

ToddB · 05-04-2011, 07:14 PM

Wow I agree before it puts a bad taste in peoples mouthes.

Camaro2SSLS3 · 05-04-2011, 07:23 PM

That really sucks. I hope you get it back soon

Lightrider · 05-05-2011, 07:04 AM

[QUOTE=Justification;3180290]Then today the tech implied I had opened the top wrong, or had something in the trunk when we were "Screwing around with it before delivery"
QUOTE]

Nice...yes, somehow its all YOUR fault...WTF...

1981 Z28 · 05-05-2011, 08:09 AM

Sorry to hear that it is taking so long. It took mine 1 week for the parts to come in and 1 week for the install. Mine was done at a convertible top shop down the road and then returned to the dealership. I was following my car on my iPhone and asked them why they were putting miles on my car. So then they finally admitted to me that it was at a different shop. But at least everything is working great now and I even drove it on the interstate with the top up to see if there was any wind noise and there was NONE!!!!! Very happy with the results. I hope they get yours fixed and get your car back to you real soon. Good luck.

FirstandFifthGen · 05-05-2011, 09:43 PM

Highlander, I believe these type issues are the exception, not the norm. I and quite a few other buddies have had our verts for over 2 months and not a single problem. Mine has been flawless.

Bouncer · 05-06-2011, 07:25 AM

Hope you get a issue-free vert Highlander. I've been lucky as well. Not one problem with mine. Just get in and cruise.

justa25thTA · 05-06-2011, 07:56 AM

Quote:

Originally Posted by Bouncer

Hope you get a issue-free vert Highlander. I've been lucky as well. Not one problem with mine. Just get in and cruise.

I have a feeling any issues that Highlander may encounter will be taken care of ASAP.

Chevrolet Customer Svc · 05-06-2011, 03:15 PM

Justification, I'm sorry to hear of the issues you've encountered. Have you spoken to our Customer Assistance team yet on the problems you're having? Thank you for your time.

Jeff Morris, Chevrolet Customer Service

Justification · 05-06-2011, 07:37 PM

Jeff,
This is the issue I pm'd you about a couple weeks ago before I took it in.
After business hours on Friday now and no call that it's done.
I'm at work all weekend so hopefully Monday morning I'll get to pick her back up. Not exactly sure the tech has a complete handle on the fix

m72070 · 05-07-2011, 09:46 AM

I have the same problem, except the dealership my car is at does not know how to fix the top. They told me that it looks like something heavy was sitting on the roof. I almost went off on the dude. I have had many other issues with my vert though. The Brake cylinder was messed up and the AC broke. My car has been in the shop for 2/3 of the time I've owned it and that is almost 2 months now. Wish they would just swap me out a new vert!

The Dark Knight · 05-07-2011, 10:40 AM

Quote:

Originally Posted by 1981 Z28

I was following my car on my iPhone and asked them why they were putting miles on my car. So then they finally admitted to me that it was at a different shop.

AWESOME! Gotta love technology.

I hope OnStar adds a feature like "Find my iPhone" on the app. That way you can check where your car is at all times.

The only downside I see to this is if your car is stolen and you use the app to locate your stolen car...things could turn ugly.

Back on topic...that sucks man. Hopefully it gets resolved soon. The only time a shop had my car for 3 weeks is when it was at the body shop getting fixed after my accident and the G8 parts took forever to get here cause they were on backorder.

I was stuck with a POS Charger in those 3 weeks.

05-04-2011, 05:28 PM	#1
Justification Drives: Red 2SS/RS Convertible Join Date: Aug 2010 Location: Utah Posts: 254 View My Garage	Two weeks at the dealer and not fixed yet Dropped the car off two weeks ago due to the gap on the top to trunk similar to 1981 Z28s leak. In their defense they did call last week and asked if I wanted to pick it up for the weekend since they were waiting on parts, but I leave for 4 days at a time for my job so I declined. Stopped by today and the back seat is torn apart, with parts strewn everywhere and the car still not finished. Yep I'm going on another trip tomorrow, so it will be no earlier than Monday ("hopefully" the tech says) before I get my car back. I was doing ok with the delay, but this is ridiculus. He has had to order parts multiple times, and they''ve told me more than once it will be tomorrow. Then today the tech implied I had opened the top wrong, or had something in the trunk when we were "Screwing around with it before delivery" GM needs to get some word out on how to fix these problems, or send "experts" out to help one deep shops.

05-05-2011, 08:09 AM	#5
1981 Z28 TRIPLE BLACK 2SS/RS VERT Drives: 1981 Z28 Blue with Blue Stripes Join Date: Oct 2010 Location: NAPLES, FL Posts: 147 View My Garage	Sorry to hear that it is taking so long. It took mine 1 week for the parts to come in and 1 week for the install. Mine was done at a convertible top shop down the road and then returned to the dealership. I was following my car on my iPhone and asked them why they were putting miles on my car. So then they finally admitted to me that it was at a different shop. But at least everything is working great now and I even drove it on the interstate with the top up to see if there was any wind noise and there was NONE!!!!! Very happy with the results. I hope they get yours fixed and get your car back to you real soon. Good luck. __________________ TRIPLE BLACK 2SS/RS VERT HURST SHIFTER

05-05-2011, 09:43 PM	#6
FirstandFifthGen Drives: 68 Camaro, 48 Chevy truck, 36 Chevy Join Date: Nov 2010 Location: Tyler, Texas Posts: 218	Highlander, I believe these type issues are the exception, not the norm. I and quite a few other buddies have had our verts for over 2 months and not a single problem. Mine has been flawless. __________________ 2011 2SS/RS IOM convertible

05-04-2011, 07:14 PM	#2
ToddB Drives: 2011 2SS Convertible Supercharged Join Date: Nov 2010 Location: WI Cert Welder Navy NSSN Posts: 1,157	Wow I agree before it puts a bad taste in peoples mouthes.

05-04-2011, 07:23 PM	#3
Camaro2SSLS3 Drives: 2010 Camaro 2SS LS3 6 speed IOM/IOM Join Date: Apr 2010 Location: Oaks,PA Posts: 730	That really sucks. I hope you get it back soon

05-05-2011, 07:04 AM	#4
Lightrider Drives: 2011 2SS/RS M6 Hurst Convertible Join Date: Jan 2011 Location: PA Posts: 602 View My Garage	[QUOTE=Justification;3180290]Then today the tech implied I had opened the top wrong, or had something in the trunk when we were "Screwing around with it before delivery" QUOTE] Nice...yes, somehow its all YOUR fault...WTF...

05-06-2011, 07:25 AM	#7
Bouncer Drives: Black, LT2 / RS,Vert Join Date: Mar 2011 Location: Louisiana Posts: 68	Hope you get a issue-free vert Highlander. I've been lucky as well. Not one problem with mine. Just get in and cruise.

05-06-2011, 03:15 PM	#9
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	Justification, I'm sorry to hear of the issues you've encountered. Have you spoken to our Customer Assistance team yet on the problems you're having? Thank you for your time. Jeff Morris, Chevrolet Customer Service

05-06-2011, 07:37 PM	#10
Justification Drives: Red 2SS/RS Convertible Join Date: Aug 2010 Location: Utah Posts: 254 View My Garage	Jeff, This is the issue I pm'd you about a couple weeks ago before I took it in. After business hours on Friday now and no call that it's done. I'm at work all weekend so hopefully Monday morning I'll get to pick her back up. Not exactly sure the tech has a complete handle on the fix

05-07-2011, 09:46 AM	#11
m72070 Drives: 2012 2SS/RS Black on Black on Black Join Date: May 2011 Location: Biloxi, MS Posts: 63 View My Garage	I have the same problem, except the dealership my car is at does not know how to fix the top. They told me that it looks like something heavy was sitting on the roof. I almost went off on the dude. I have had many other issues with my vert though. The Brake cylinder was messed up and the AC broke. My car has been in the shop for 2/3 of the time I've owned it and that is almost 2 months now. Wish they would just swap me out a new vert!