Angrybirds top issues updates! - Page 4 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Chevrolet Customer Svc · 11-09-2013, 03:40 PM

Okay, I look forward to the update.

Jessica
Chevrolet Customer Care

Quote:

Originally Posted by Angrybird 12

You are the next step I referred to in my last post.
Thank you.

Twintitan · 11-14-2013, 02:07 AM

Quote:

Originally Posted by Angrybird 12

I just had the top replaced on my 2012 Camaro and need some assistance from 2013 Camaro convertible owners.
My top does not seem to go down nearly as far as the old top. I don't even think the tonneau will even fit. Since they replaced my top with the 2013 frame and fabric I would like pictures of some 2013 convertible tops showing how low they sit when down. The Side arms and right behind the seat. At least I can then show the top shop how it should fold down.
Thanks for your help.

I'm having the same problem my vert been in and out of shop for three months

Angrybird 12 · 11-15-2013, 03:57 PM

Two week update:
Took my car back after the requested two weeks to let it settle and stretch. It is easier to latch now but it still will not retract far enough to get the Tonneau cover on. I showed the service advisor this and he agreed it needs to be adjusted so the tonneau fits correctly. He called the top person again and discussed it with him and he agreed to look at it again. I am going to take it in Monday to his shop and if he cannot get it adjusted to my satisfaction I told the service advisor I would like a Field Engineer experienced in these tops to come in and adjust it. He emphasized again they will do whatever it takes to get it right.

Michael Rophone · 11-17-2013, 01:01 AM

There are several methods for adjusting tops that are too high. Here's one.

Chevrolet Customer Svc · 11-17-2013, 02:40 PM

Quote:

Originally Posted by Angrybird 12

Two week update:
Took my car back after the requested two weeks to let it settle and stretch. It is easier to latch now but it still will not retract far enough to get the Tonneau cover on. I showed the service advisor this and he agreed it needs to be adjusted so the tonneau fits correctly. He called the top person again and discussed it with him and he agreed to look at it again. I am going to take it in Monday to his shop and if he cannot get it adjusted to my satisfaction I told the service advisor I would like a Field Engineer experienced in these tops to come in and adjust it. He emphasized again they will do whatever it takes to get it right.

Angrybird,

Thanks for your update. Keep us posted and let me know if additional assistance is needed involving the dealer.

Sincerely,

William R.
Chevrolet Customer Care

Angrybird 12 · 11-17-2013, 02:43 PM

Quote:

Originally Posted by Michael Rophone

There are several methods for adjusting tops that are too high. Here's one.

I think I'll pass on that...

Angrybird 12 · 11-17-2013, 02:43 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Angrybird,

Thanks for your update. Keep us posted and let me know if additional assistance is needed involving the dealer.

Sincerely,

William R.
Chevrolet Customer Care

Thanks

Chevrolet Customer Svc · 11-17-2013, 04:24 PM

Quote:

Originally Posted by Angrybird 12

Thanks

No problem!

William R.
Chevrolet Customer Care

Angrybird 12 · 11-25-2013, 03:00 PM

I have been keeping track on my car using Onstar and noticed it had been driven again so while I was out I swung by the dealership to see if it was ready. As I was pulling in the Service advisor was walking out and I stopped and he said it was there but he had not gotten a chance to check it out. So I went back to look it over. The first thing I noticed was the origional problem I had with my old top was back on the new top. I got in and put the top down, it wasn't any better than before and maybe worse. So I got the tonneau out, pushed the top down as far as it would go, then tried putting the tonneau on. Of course it didn't fit right. The sides were pushed up and it was so tight across the top that when you pulled the tonneau to the side on one side it came loose on the other.
I told the service advisor it wasn't right, he said well there are no adjustments, the top guy and him went over the instructions for an hour and could not find any adjustments. I asked him then "if this was your car would you accept it?
He said "Maybe, it depends." I said well it's not right. So then I took the tonneau off and went to put the top up. The frame arm on the passengers side still dropped too low when it came up. I said that's still not right it should be the same as the drivers side. Then he wanted me to latch it, well it still was too low. He tried to tell me the new ones were like that. I said no it's not right, this is not my first Convertible. He said ok I'll be right back. After a little while he came back and said that his service manager wanted me and him and the manager and the top guy to get together to discuss it. I knew that they only wanted to gang up on me to try to accept it as being right. I said no I think we need to get a factory field engineer in here to fix it right. He said GM doesn't send people out to fix them. I said well I know for a fact they do.
So then I said I was taking it to the next level. When I got home I PM'd William of Customer service and filled him in on what I expected.
I am now waiting to see how that goes.

tramtwo · 11-25-2013, 05:38 PM

Man that sucks!! Hang in there and stay calm. I don't miss these kinda days at all!!

95birdible · 11-25-2013, 05:44 PM

Angrybird it is time you get on over here so we can give you some good unedited information. Nothing against this site but sometimes our passion gets us in trouble. Since I started this group, there is no need to worry. You can vent away and we will help you out as much as we can with our knowledge.
https://www.facebook.com/groups/226942550693692/

LBreezie · 11-25-2013, 05:51 PM

The tonneau cover should have came with my car right?

Angrybird 12 · 11-25-2013, 06:03 PM

Quote:

Originally Posted by LBreezie

The tonneau cover should have came with my car right?

Not necessarily, I think they come with the 2LT and the 2SS and optional on the others.

Angrybird 12 · 11-25-2013, 06:08 PM

Quote:

Originally Posted by 95birdible

Angrybird it is time you get on over here so we can give you some good unedited information. Nothing against this site but sometimes our passion gets us in trouble. Since I started this group, there is no need to worry. You can vent away and we will help you out as much as we can with our knowledge.
https://www.facebook.com/groups/226942550693692/

Well I haven't ever been edited here on any of my posts. And I checked out that Facebook page a while back and I just joined....

I am trying to stay calm about this and go the proper route step by step until I get the results I am after.

11-15-2013, 03:57 PM	#45
Angrybird 12 7 year Cancer Survivor! Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007 Location: East Tennessee Posts: 21,547	Two week update: Took my car back after the requested two weeks to let it settle and stretch. It is easier to latch now but it still will not retract far enough to get the Tonneau cover on. I showed the service advisor this and he agreed it needs to be adjusted so the tonneau fits correctly. He called the top person again and discussed it with him and he agreed to look at it again. I am going to take it in Monday to his shop and if he cannot get it adjusted to my satisfaction I told the service advisor I would like a Field Engineer experienced in these tops to come in and adjust it. He emphasized again they will do whatever it takes to get it right. __________________ Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE... The Bird is the word!

11-17-2013, 01:01 AM	#46
Michael Rophone Drives: Yes Join Date: Nov 2009 Location: PA Posts: 646	Try this... There are several methods for adjusting tops that are too high. Here's one. Attached Images

11-25-2013, 03:00 PM	#51
Angrybird 12 7 year Cancer Survivor! Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007 Location: East Tennessee Posts: 21,547	I have been keeping track on my car using Onstar and noticed it had been driven again so while I was out I swung by the dealership to see if it was ready. As I was pulling in the Service advisor was walking out and I stopped and he said it was there but he had not gotten a chance to check it out. So I went back to look it over. The first thing I noticed was the origional problem I had with my old top was back on the new top. I got in and put the top down, it wasn't any better than before and maybe worse. So I got the tonneau out, pushed the top down as far as it would go, then tried putting the tonneau on. Of course it didn't fit right. The sides were pushed up and it was so tight across the top that when you pulled the tonneau to the side on one side it came loose on the other. I told the service advisor it wasn't right, he said well there are no adjustments, the top guy and him went over the instructions for an hour and could not find any adjustments. I asked him then "if this was your car would you accept it? He said "Maybe, it depends." I said well it's not right. So then I took the tonneau off and went to put the top up. The frame arm on the passengers side still dropped too low when it came up. I said that's still not right it should be the same as the drivers side. Then he wanted me to latch it, well it still was too low. He tried to tell me the new ones were like that. I said no it's not right, this is not my first Convertible. He said ok I'll be right back. After a little while he came back and said that his service manager wanted me and him and the manager and the top guy to get together to discuss it. I knew that they only wanted to gang up on me to try to accept it as being right. I said no I think we need to get a factory field engineer in here to fix it right. He said GM doesn't send people out to fix them. I said well I know for a fact they do. So then I said I was taking it to the next level. When I got home I PM'd William of Customer service and filled him in on what I expected. I am now waiting to see how that goes. __________________ Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE... The Bird is the word!

11-25-2013, 05:44 PM	#53
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	Angrybird it is time you get on over here so we can give you some good unedited information. Nothing against this site but sometimes our passion gets us in trouble. Since I started this group, there is no need to worry. You can vent away and we will help you out as much as we can with our knowledge. https://www.facebook.com/groups/226942550693692/ __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

11-25-2013, 05:38 PM	#52
tramtwo Drives: 2021 1LE Join Date: Jul 2011 Location: N'Awlinz Posts: 6,315	Man that sucks!! Hang in there and stay calm. I don't miss these kinda days at all!!

11-25-2013, 05:51 PM	#54
LBreezie Drives: 2012 Camaro 45th anniversary Join Date: Sep 2012 Location: PA Posts: 1,027 View My Garage	The tonneau cover should have came with my car right?