AAC Style Tail Light Problems - Customer Service Review - - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Drew NOel · 05-30-2014, 10:54 AM

So prior to today I was super happy with my Afterburner V2 from Oracle. The best part was their "Guarantee for Life"

So Three of my LEDS went out - Sucks - So I called them up.

Initial response was great. Purchase the replacement - ship back the original - we'll refund the purchase.

So I get the original and immediately notice it's different. (as long as it looks the same installed... I don't care) But it doesn't WAY dimmer.

So I call them back - Explain the problem and they say they can send me a whole set of the "New Version" I explain to them I don't want a version that you can't see during the day - a Sub Par version if you will of the original and ask them if they can send me the Plasmas. They say they can't upgrade a replacement.... So I ask them why they feel it's right to be able to " Downgrade me to a Dimmer set"

After talking for 20 minutes and even offering to pay the difference for the upgrade to a set with similar brightness - I ask if I can get the current one repaired or replaced with the same one. They say they will see what they can do and ship it out.

Take a look for yourselves at the difference.... I'll post an update next week with what they say... Not a super happy camper right now with this.... and I'm a VERY easy going guy.

Has anyone else had any problems like this?

MR.Sarge · 05-30-2014, 11:17 AM

Don't see a pic showing the difference. Only see a pic showing burnt LEDs

No Excuses · 05-30-2014, 11:19 AM

far left is way dimmer from the rest

TheSmokingSuns · 05-30-2014, 11:24 AM

Shoot, it's the cop ^^^

No Excuses · 05-30-2014, 11:25 AM

shhhhhhhhhhhhh

Quote:

Originally Posted by TheSmokingSuns

Shoot, it's the cop ^^^

lscamaro · 05-30-2014, 11:26 AM

Sorry, but Oracle stuff sucks. They may have a lifetime warranty but when things break or go out constantly, you learn to cut your losses and go with another company

sscamaro · 05-30-2014, 11:57 AM

I bought the Technostalgia After Burner tail lights. A week after I installed them, one tail light had 3 LED out. I called them and requested I send it back. Within a week I had the replacement back. Great service.

Drew NOel · 05-30-2014, 12:02 PM

I have no problem replacing them as long as they get replaced correctly! Having different brightness levels is super annoying to me.

ss04flores · 05-30-2014, 12:12 PM

Quote:

Originally Posted by Drew NOel

I have no problem replacing them as long as they get replaced correctly! Having different brightness levels is super annoying to me.

!00 % with you. Seems like you're just trying to get your car repaired. I wanted their tail lights but thanks for the heads up. Hope it gets resolved.

DaFisch · 05-30-2014, 12:24 PM

That really sucks, they should have better service.

JR 1 · 05-30-2014, 01:27 PM

Quote:

Originally Posted by Drew NOel

I have no problem replacing them as long as they get replaced correctly! Having different brightness levels is super annoying to me.

I can't believe they think it's acceptable to have one light with a completely different brightness.

I was planning on getting the plasma afterburners, but that is a lot of work and money if it isn't going to last...

rebelyell22 · 05-30-2014, 01:29 PM

Oracle has really been sucking it up lately.

caverman · 05-30-2014, 01:42 PM

I've seen issues like this for over 4 years that I've been involved with this forum. I had one of the first sets of their non-RS fog light bulbs on my car and had the tabs break off in my hand during install. They wouldn't replace them because I had already opened the package and installed them. I cut my loss and went with another brand. I still have a set of Oracle ballasts for my HID lights. I had one go out within a couple months and I learned quickly about their repair/return policies. Luckily for me I haven't had an issue since then but like someone else mentioned once the next one goes out I'll be cutting ties and moving to a set of Morimoto ballasts from TheRetrofitSource.com.

I really like the looks of AAC's afterburner taillights but I've never been willing to buy them because I know the LED will eventually go out and I would have to try to deal with their customer servers. No thanks! I'll just live without afterburner lights.

Drew NOel · 05-30-2014, 02:33 PM

I'm hoping it gets resolved. I really had no issues with the company prior to this and really liked the products. It's just such a process to remove the lights / open them up / remove / replace / solder etc that I don't want to do it unless absolutely necessary... already did it once today to one light.... doing it tall of them would take a full day just about.

05-30-2014, 10:54 AM	#1
Drew NOel Drew Noel Drives: '13 1SS 1LE AGM Join Date: May 2013 Location: NJ Posts: 157	AAC Style Tail Light Problems - Customer Service Review - So prior to today I was super happy with my Afterburner V2 from Oracle. The best part was their "Guarantee for Life" So Three of my LEDS went out - Sucks - So I called them up. Initial response was great. Purchase the replacement - ship back the original - we'll refund the purchase. So I get the original and immediately notice it's different. (as long as it looks the same installed... I don't care) But it doesn't WAY dimmer. So I call them back - Explain the problem and they say they can send me a whole set of the "New Version" I explain to them I don't want a version that you can't see during the day - a Sub Par version if you will of the original and ask them if they can send me the Plasmas. They say they can't upgrade a replacement.... So I ask them why they feel it's right to be able to " Downgrade me to a Dimmer set" After talking for 20 minutes and even offering to pay the difference for the upgrade to a set with similar brightness - I ask if I can get the current one repaired or replaced with the same one. They say they will see what they can do and ship it out. Take a look for yourselves at the difference.... I'll post an update next week with what they say... Not a super happy camper right now with this.... and I'm a VERY easy going guy. Has anyone else had any problems like this? __________________ Awesome. Last edited by Drew NOel; 05-30-2014 at 11:04 AM. Reason: updating images

05-30-2014, 11:17 AM	#2
MR.Sarge Drives: 2015 2SS/RS 1LE Join Date: Nov 2011 Location: Windsor, ON Posts: 511 View My Garage	Don't see a pic showing the difference. Only see a pic showing burnt LEDs __________________

05-30-2014, 11:26 AM	#6
lscamaro Drives: 2011 CGM Camaro LS A6 Join Date: Jan 2011 Location: San Antonio, Texas Posts: 10,305	Sorry, but Oracle stuff sucks. They may have a lifetime warranty but when things break or go out constantly, you learn to cut your losses and go with another company __________________ Click Picture for Build Thread

05-30-2014, 11:57 AM	#7
sscamaro Drives: 2010 2SS, 2017 Silverado LTZ Join Date: Jan 2007 Location: Denver,PA Posts: 3,195 View My Garage	I bought the Technostalgia After Burner tail lights. A week after I installed them, one tail light had 3 LED out. I called them and requested I send it back. Within a week I had the replacement back. Great service. __________________ 2010 2SS/RS Victory Red, MN6, 1-7/8 Kooks LT Headers, SLP Axle Back, Edelbrock E-Force S/C, ZL1 Fuel Pump, 72# Injectors, JRE fuel rail upgrade, Roto-Fab CAI, Elite Catch Can, Billet Hurst Shifter, DSS 1000HP axles, Spohn Trailing Arms, Toe Links, Lower Control Arms. Chrome American Racing Torq-Thrust wheels. 546/rwhp & 522/rwtq & 10.9# boost Tune by Jeremy Formato.

05-30-2014, 12:02 PM	#8
Drew NOel Drew Noel Drives: '13 1SS 1LE AGM Join Date: May 2013 Location: NJ Posts: 157	I have no problem replacing them as long as they get replaced correctly! Having different brightness levels is super annoying to me. __________________ Awesome.

05-30-2014, 11:19 AM	#3
No Excuses Account Suspended Drives: 2011 2SS/RS Join Date: Apr 2014 Location: Cali Posts: 323	far left is way dimmer from the rest

05-30-2014, 11:24 AM	#4
TheSmokingSuns Drives: 2017 Camaro 2SS, 2011 Camaro 2LT Join Date: Jan 2014 Location: USA Posts: 640	Shoot, it's the cop ^^^

05-30-2014, 12:24 PM	#10
DaFisch Master Amateur Mechanic Drives: Victory Red 2011 2SS/RS Join Date: Jan 2013 Location: South Barrington, IL Posts: 1,720	That really sucks, they should have better service.

05-30-2014, 01:29 PM	#12
rebelyell22 Drives: 2011 SIM 2SS/RS LS3 Join Date: Sep 2013 Location: Tupelo, MS Posts: 5,902	Oracle has really been sucking it up lately. __________________ 2011 2SS/RS built 8/24/10

05-30-2014, 01:42 PM	#13
caverman Drives: '69 SS Convertible Join Date: May 2009 Location: DFW, TX Posts: 7,111	I've seen issues like this for over 4 years that I've been involved with this forum. I had one of the first sets of their non-RS fog light bulbs on my car and had the tabs break off in my hand during install. They wouldn't replace them because I had already opened the package and installed them. I cut my loss and went with another brand. I still have a set of Oracle ballasts for my HID lights. I had one go out within a couple months and I learned quickly about their repair/return policies. Luckily for me I haven't had an issue since then but like someone else mentioned once the next one goes out I'll be cutting ties and moving to a set of Morimoto ballasts from TheRetrofitSource.com. I really like the looks of AAC's afterburner taillights but I've never been willing to buy them because I know the LED will eventually go out and I would have to try to deal with their customer servers. No thanks! I'll just live without afterburner lights. __________________ *-2010 Camaro* 2SS \| M6 \| VR w/White Stripes \| 1 3/4" KOOKS - 3" Magnaflow \| LPE 3.91 gears \| ADM tuned \| Halltech w/ADM Scoop \| Spohn/BMR Trailing Arm/Toe Rod \| BC Coilovers\| Pedders FE4 ZL1 swaybars \| Cradle/Diff/Radius Rod bushings \| VMax TB \| Morimoto Projectors \| MGW shifter \| Red Calipers Build Journal

05-30-2014, 02:33 PM	#14
Drew NOel Drew Noel Drives: '13 1SS 1LE AGM Join Date: May 2013 Location: NJ Posts: 157	I'm hoping it gets resolved. I really had no issues with the company prior to this and really liked the products. It's just such a process to remove the lights / open them up / remove / replace / solder etc that I don't want to do it unless absolutely necessary... already did it once today to one light.... doing it tall of them would take a full day just about. __________________ Awesome.