Dealership damaged wheel, what to do? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

irocnroll · 04-28-2011, 10:15 AM

If you have a decent camera. Put the camera in Macro mode (usually the icon with the flower on it) and take a shot close up. The picture should come out crystal clear and show the imperfections. Do this in the sunlight or a well lit area and turn the flash off.

BAWLZ SS · 04-28-2011, 10:44 AM

Hey i had the same thing happen to me in my car but i have the 21 inch black wheels on my car from factory which were a $4,800 option... and when this happen i brought the car in for a serpentine belt squeak and the car only has 1,200 miles on it. i didnt notice the wheel had been scratched until i got home. I WAS SO PISSED!!!!!! I called my service advisor right away and he told me to take it in. A couple of days later i did and dropped off the car. It was a small scratch similar to yours but it was a big deal to me!! They fixed it but they buffed it out or something. Well it worked but since i know about it it bothers me! Dont like it but can live with it!!

ON-EMPTY · 04-28-2011, 03:15 PM

Hey, I called the service writer to let her know that I am not entirely happy with the repaired rim. She is going to speak with her manager and call me tomorrow. I will keep you informed of my progress. Thank you so much for the replies to my post. I have learned so much from the Camaro5 forum.

5GSS · 04-28-2011, 03:39 PM

Don't apologize for saying y'all...just put the apostrophe in the right place.

Camaro2SSLS3 · 04-28-2011, 03:42 PM

Make them get you a new rim

OHIOSS · 04-28-2011, 06:43 PM

Wow, a lot of people had this happen. My dealer had to replace a tire pressure sensor and buggered up my wheel also. I noticed it as soon as I got home and I called the dealer but they immediately denied doing it. I talked to my salesman who I have purchased many cars from and he talked to the Service Manager and told him that I wasn't the kind of person that would make this claim if it wasn't true.

They ended up replacing my 20" wheel at their cost.

Russ

Chevrolet Customer Svc · 05-02-2011, 11:25 AM

ON-EMPTY, glad to hear the dealership has the ball rolling in your favor. I hope they are able to resolve this for you. If you would like or if you run into additional problems feel free to contact me and I will do what I can to assist you. OHIOSS, glad to see your dealership stepped up for you. If you have any issues feel free to contact me as well!

Jeff Morris, Chevrolet Customer Service

ON-EMPTY · 05-21-2011, 05:47 PM

Hi, I just want to let you know that my damaged wheel was replaced yesterday by the dealership with a new factory wheel. It took a little while, but I just had faith that the dealership was going to do the right thing eventually. I think they were experimenting with some sources for repaired wheels. They tried repairing my original wheel that was damaged. She also ordered a second replacement wheel that she was not happy with either. That's when she went for the new, new wheel. Thank you for all of your posts. Thank you to Chevrolet Customer Service for your post. I told my service writer all about this forum for a great reference for her. Love My Car, Lisa

CraziGuy · 05-21-2011, 07:56 PM

Nice a happy ending.

bcp1980 · 05-21-2011, 10:51 PM

Interesting to see many people have had issues with their tires at the dealership. I had a leak in my rear tire, took it in and had it patched Thursday. Drove to work yesterday and she was really shaking after about 67mph. I brought her back to the dealership this morning and it turns out the wheel were never balanced once put back on! She is smooth as silk now.

05-02-2011, 11:25 AM	#21
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	ON-EMPTY, glad to hear the dealership has the ball rolling in your favor. I hope they are able to resolve this for you. If you would like or if you run into additional problems feel free to contact me and I will do what I can to assist you. OHIOSS, glad to see your dealership stepped up for you. If you have any issues feel free to contact me as well! Jeff Morris, Chevrolet Customer Service Last edited by Chevrolet Customer Svc; 05-02-2011 at 03:23 PM.

05-21-2011, 07:56 PM	#23
CraziGuy CallMeCrzyButILuvV6s312HP Drives: 2011 Camaro 2LS 2005 Cobalt SS Join Date: Mar 2011 Location: Austin, TX Posts: 186	Nice a happy ending. __________________

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Recommended Tire Sizes for 2010 Camaro	Nine Ball	Wheels and Tires Talk Sponsored by The Tire Rack	367	04-23-2024 11:22 AM
CHANGING THE STEERING WHEEL (Not for the faint of heart)	VT2CA	Camaro DIY & HOW-TO instructions & discussions	28	09-19-2014 02:31 PM
Wheel studs with more threads - solution I used	Blue70SS	Wheels and Tires Talk Sponsored by The Tire Rack	7	03-01-2011 02:55 PM
Rear Wheel Hub Removal....Help!	blazzin1	V8 and V6 Transmissions / Driveline (6L80 / 6L50 / TR6060 / AY6)	9	02-15-2011 01:23 PM
Steering wheel leather cracking!!	meliss7567	Camaro Issues / Problems \| Warranty Discussions \| TSB and Recalls	5	09-17-2009 02:13 PM

04-28-2011, 10:15 AM	#15
irocnroll Drives: '91 RS Vert, '11 Grand Cherokee Join Date: May 2009 Location: Connecticut Posts: 2,343 View My Garage	If you have a decent camera. Put the camera in Macro mode (usually the icon with the flower on it) and take a shot close up. The picture should come out crystal clear and show the imperfections. Do this in the sunlight or a well lit area and turn the flash off.

04-28-2011, 10:44 AM	#16
BAWLZ SS Drives: '10 Camaro LS3 2SS/RS, 1968 Nova Join Date: Aug 2010 Location: California Posts: 972	Hey i had the same thing happen to me in my car but i have the 21 inch black wheels on my car from factory which were a $4,800 option... and when this happen i brought the car in for a serpentine belt squeak and the car only has 1,200 miles on it. i didnt notice the wheel had been scratched until i got home. I WAS SO PISSED!!!!!! I called my service advisor right away and he told me to take it in. A couple of days later i did and dropped off the car. It was a small scratch similar to yours but it was a big deal to me!! They fixed it but they buffed it out or something. Well it worked but since i know about it it bothers me! Dont like it but can live with it!!

04-28-2011, 03:15 PM	#17
ON-EMPTY Drives: 2011 CGM 2LT/RS Join Date: Mar 2011 Location: Hampton, VA Posts: 8	Hey, I called the service writer to let her know that I am not entirely happy with the repaired rim. She is going to speak with her manager and call me tomorrow. I will keep you informed of my progress. Thank you so much for the replies to my post. I have learned so much from the Camaro5 forum.

04-28-2011, 03:39 PM	#18
5GSS Drives: Past - '69 SS, Present - '11 1SS/RS Join Date: Apr 2011 Location: Mobile, AL Posts: 44	Don't apologize for saying y'all...just put the apostrophe in the right place.

04-28-2011, 03:42 PM	#19
Camaro2SSLS3 Drives: 2010 Camaro 2SS LS3 6 speed IOM/IOM Join Date: Apr 2010 Location: Oaks,PA Posts: 730	Make them get you a new rim

04-28-2011, 06:43 PM	#20
OHIOSS Russ Drives: Yukon Denali, Charger, CamaroSS Join Date: Jun 2009 Location: Ohio Posts: 2,811	Wow, a lot of people had this happen. My dealer had to replace a tire pressure sensor and buggered up my wheel also. I noticed it as soon as I got home and I called the dealer but they immediately denied doing it. I talked to my salesman who I have purchased many cars from and he talked to the Service Manager and told him that I wasn't the kind of person that would make this claim if it wasn't true. They ended up replacing my 20" wheel at their cost. Russ

05-21-2011, 05:47 PM	#22
ON-EMPTY Drives: 2011 CGM 2LT/RS Join Date: Mar 2011 Location: Hampton, VA Posts: 8	Hi, I just want to let you know that my damaged wheel was replaced yesterday by the dealership with a new factory wheel. It took a little while, but I just had faith that the dealership was going to do the right thing eventually. I think they were experimenting with some sources for repaired wheels. They tried repairing my original wheel that was damaged. She also ordered a second replacement wheel that she was not happy with either. That's when she went for the new, new wheel. Thank you for all of your posts. Thank you to Chevrolet Customer Service for your post. I told my service writer all about this forum for a great reference for her. Love My Car, Lisa

05-21-2011, 10:51 PM	#24
bcp1980 Drives: 2010 SIM 1SS Camaro Join Date: Jan 2010 Location: Glendale, AZ Posts: 22 View My Garage	Interesting to see many people have had issues with their tires at the dealership. I had a leak in my rear tire, took it in and had it patched Thursday. Drove to work yesterday and she was really shaking after about 67mph. I brought her back to the dealership this morning and it turns out the wheel were never balanced once put back on! She is smooth as silk now.