Dealership damaged wheel, what to do? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

ON-EMPTY · 04-27-2011, 10:31 PM

Hi,
I have a 2011 2LT RS V6 CGM. I had a slow leak in my front tire so I took it to the dealership. I had a nail in my tire. Well, they gashed the rim in the process of repairing the tire. They have been nice about the whole thing. This was my very first trip to the dealership for anything. I really did not want to go, but, kinda had to because there wasn't going to be any air in my tire. I have the tire package on my car. Anyway, they sent the rim away to be repaired. It took over a week. I picked my Camaro up today. I am not entirely happy with the repair. I can't imagine a rim repair place doing a better job on a rim repair, but it has dimples in the surface now. The rim has, like, dimples in the surface. My service writer told me to call her if I wasn't happy with it. I will be calling her tomorrow. I would like to know what ya'll -- sorry for the ya'll -- think. This forum is amazing. I've had my Camaro four months. This is my second Camaro -- first one 83' Charcoal Grey V8. I don't believe these dimples in the rim will show up in a photograph to post on here. Would you request a new rim? The dealership wanted to try the repair first. This is my first post. Thank you.

Use2Work · 04-27-2011, 10:43 PM

Had same result with my rim. I inadvertenly scraped rim against curb. Took it to local wheel repair specialty shop and they repaired it, but wound up with same "dimples" on surface - plus wheel lost its luster. Refused to pay for work and they accepted. Still have wheel on vehicle and contemplating wheter to replace it, but leaning to purchasing a set of black accent Camaro wheels

spoone123 · 04-27-2011, 10:46 PM

sorry to hear about that

ravensjeff · 04-27-2011, 10:48 PM

Sounds like they are willing to replace it. Not sure what your asking about.

So Cal Camaro · 04-27-2011, 10:50 PM

Sorry to hear that they didn't do good work. You know, The Chevy Dealer is not the place I would take 20" wheels for service. I know they sold you the road hazard package, but it is hit and miss whether they have the newer tire machines or people who have experience working with these wheels/tires, as it is difficult to mount/dismount with some of the older machines or if you're inexperienced. I'd make them replace it or if they wont, find someone else's take off wheels on Craigslist to buy another one at a deal.

Kurushio · 04-27-2011, 11:24 PM

Would powder coating resolve it?

Skill377 · 04-28-2011, 12:19 AM

I think you need them to replace it with a new rim

Ronn · 04-28-2011, 01:42 AM

Request new rim.

01pewterz28 · 04-28-2011, 07:22 AM

I take it you have the midnight silver wheels if so all they did was send it out to a wheel repair shop that sanded the damaged part depending on how large the samage area was youy might have a few flat spots on the lip from the repair (this is caused by not fixing correctly) then they went ahead and re-sprayed the wheel to try and match it.

I would request a new wheel and nothing less than that.

Sean

Pollock · 04-28-2011, 08:34 AM

I would make them get you a new rim if it really bothers you.

Sir Nuke · 04-28-2011, 08:42 AM

ON-EMPTY, seems like since you have the tire package, going to the dealership was the right choice, and they ATTEMPTED to make it right. Did you tell them that you were not happy with the repair? if not.....you should be back at the dealership talking to them and asking them to replace the wheel....seeing as how thye addmittedly messed it up, and you shouldn't have to have something thats not PERFECT. Play Nice with them, start be going to the Service manager, if that doesn't work, don't leave, jsut start going up the chain till you either get the answer to need, or your talking to the owner of the dealership. IF they are a stand-up dealership, they will do the right thing and replace your wheel.

OH and BTW....Welcome to our happy little corner of the net, and to Camaro5. There is a BIG fridge on the back porch with anything you can think of in it...help yourself...of course only take what you can LEGALLY have. Make yourself at home on one of the big fluffy couches, kick your shoes off, put your feet up on one of the tables, yes we are allowed to do that, mom's and wive's here don't care....and take it easy.

oh...btw....every once in a while a food fight breaks out...so you may not want to wear nice clothes here.

Welcome!!

Skyblu · 04-28-2011, 08:49 AM

Quote:

Originally Posted by ON-EMPTY

Hi,
I have a 2011 2LT RS V6 CGM. I had a slow leak in my front tire so I took it to the dealership. I had a nail in my tire. Well, they gashed the rim in the process of repairing the tire. They have been nice about the whole thing. This was my very first trip to the dealership for anything. I really did not want to go, but, kinda had to because there wasn't going to be any air in my tire. I have the tire package on my car. Anyway, they sent the rim away to be repaired. It took over a week. I picked my Camaro up today. I am not entirely happy with the repair. I can't imagine a rim repair place doing a better job on a rim repair, but it has dimples in the surface now. The rim has, like, dimples in the surface. My service writer told me to call her if I wasn't happy with it. I will be calling her tomorrow. I would like to know what ya'll -- sorry for the ya'll -- think. This forum is amazing. I've had my Camaro four months. This is my second Camaro -- first one 83' Charcoal Grey V8. I don't believe these dimples in the rim will show up in a photograph to post on here. Would you request a new rim? The dealership wanted to try the repair first. This is my first post. Thank you.

If they damaged it and you are not happy with the repair ask for a new one, I did and I got mine the same day. Mine was damaged from their balancer,they admitted guilt and replaced with a brand new one right there.

VR Code R6P · 04-28-2011, 10:04 AM

Just have them buy one off this board, or give you the money to do so.

Iwantone2 · 04-28-2011, 10:10 AM

Quote:

Originally Posted by ON-EMPTY

Hi,
I have a 2011 2LT RS V6 CGM. I had a slow leak in my front tire so I took it to the dealership. I had a nail in my tire. Well, they gashed the rim in the process of repairing the tire. They have been nice about the whole thing. This was my very first trip to the dealership for anything. I really did not want to go, but, kinda had to because there wasn't going to be any air in my tire. I have the tire package on my car. Anyway, they sent the rim away to be repaired. It took over a week. I picked my Camaro up today. I am not entirely happy with the repair. I can't imagine a rim repair place doing a better job on a rim repair, but it has dimples in the surface now. The rim has, like, dimples in the surface. My service writer told me to call her if I wasn't happy with it. I will be calling her tomorrow. I would like to know what ya'll -- sorry for the ya'll -- think. This forum is amazing. I've had my Camaro four months. This is my second Camaro -- first one 83' Charcoal Grey V8. I don't believe these dimples in the rim will show up in a photograph to post on here. Would you request a new rim? The dealership wanted to try the repair first. This is my first post. Thank you.

You'd be surprised what a rim repair place can do:

Before:

After:

If you're not completely happy with the repair, have them make it right!

04-27-2011, 10:31 PM	#1
ON-EMPTY Drives: 2011 CGM 2LT/RS Join Date: Mar 2011 Location: Hampton, VA Posts: 8	Dealership damaged wheel, what to do? Hi, I have a 2011 2LT RS V6 CGM. I had a slow leak in my front tire so I took it to the dealership. I had a nail in my tire. Well, they gashed the rim in the process of repairing the tire. They have been nice about the whole thing. This was my very first trip to the dealership for anything. I really did not want to go, but, kinda had to because there wasn't going to be any air in my tire. I have the tire package on my car. Anyway, they sent the rim away to be repaired. It took over a week. I picked my Camaro up today. I am not entirely happy with the repair. I can't imagine a rim repair place doing a better job on a rim repair, but it has dimples in the surface now. The rim has, like, dimples in the surface. My service writer told me to call her if I wasn't happy with it. I will be calling her tomorrow. I would like to know what ya'll -- sorry for the ya'll -- think. This forum is amazing. I've had my Camaro four months. This is my second Camaro -- first one 83' Charcoal Grey V8. I don't believe these dimples in the rim will show up in a photograph to post on here. Would you request a new rim? The dealership wanted to try the repair first. This is my first post. Thank you.

04-27-2011, 10:46 PM	#3
spoone123 Next is SS camaro..... Drives: 2010 Camaro LS, Rally yellow Join Date: Feb 2010 Location: NC, Goldsboro Posts: 620	sorry to hear about that __________________ Airraid CAI, Havoc Rims, Perreli tires, Remote start

04-27-2011, 10:48 PM	#4
ravensjeff 100% Chevy & Harley Man Drives: 2010 2SS: Blown LSX 376-B15 Join Date: Feb 2009 Location: Eldersburg,MD Posts: 2,211 View My Garage	Sounds like they are willing to replace it. Not sure what your asking about. __________________ LSX 376-B15, TVS2300 SC, Harland Sharp Rockers w/ Trunion Bearings, ATI Balancer/keyed, AR LT Headers/Borla Catback Exhaust, DSS 1400 HP Axles, DSS aluminum driveshaft, 3.70, Hotchkis Springs/Sway bars, Forgeline SO3P Aluminum Wheels (20x9.5 F/20x11 R)w/ Hidden Titanium Hardware, Nitto NT05 Tires (27540ZR20 F/31535ZR20 R), Billet LPE brake/gas pedals, Escort 9500ci Radar Detector Laser Jammer, Roto Fab CAI with Ice Silver box, Carbon fiber tube/MAF Housing Assy, LPE Aluminum coil covers, SS9 Sleeper Fiber Glass Hood (ACS), Carbotech 1521 ceramic brake pads, Elite catch can.

04-27-2011, 10:50 PM	#5
So Cal Camaro So Cal Race Team Drives: 2013 Camaro Join Date: Mar 2010 Location: Sunny So Cal Posts: 3,584	Sorry to hear that they didn't do good work. You know, The Chevy Dealer is not the place I would take 20" wheels for service. I know they sold you the road hazard package, but it is hit and miss whether they have the newer tire machines or people who have experience working with these wheels/tires, as it is difficult to mount/dismount with some of the older machines or if you're inexperienced. I'd make them replace it or if they wont, find someone else's take off wheels on Craigslist to buy another one at a deal. __________________

04-28-2011, 01:42 AM	#8
Ronn Drives: 2010 Camaro Join Date: Mar 2010 Location: Northern Ontario Posts: 1,181	Request new rim. __________________ 1SS / RS / M6 / IOM / Black rally stripes / Polished wheels It's a high school prom, it's a Springsteen song, it's a ride in a Chevrolet...

04-27-2011, 10:43 PM	#2
Use2Work Drives: 2010 2SS/RS Join Date: Jan 2010 Location: Long Island, New York Posts: 51	Had same result with my rim. I inadvertenly scraped rim against curb. Took it to local wheel repair specialty shop and they repaired it, but wound up with same "dimples" on surface - plus wheel lost its luster. Refused to pay for work and they accepted. Still have wheel on vehicle and contemplating wheter to replace it, but leaning to purchasing a set of black accent Camaro wheels

04-27-2011, 11:24 PM	#6
Kurushio Drives: 2011 CGM 1LT RS (M6) Join Date: May 2010 Location: SW Ohio Posts: 703	Would powder coating resolve it?

04-28-2011, 12:19 AM	#7
Skill377 Drives: 04 Toyota Camry Join Date: Feb 2011 Location: Bay Area CA Posts: 420	I think you need them to replace it with a new rim

04-28-2011, 07:22 AM	#9
01pewterz28 #TeamBeckyD Drives: 2017 HBM 2SS Convertible A8 Join Date: Aug 2008 Location: Apopka, FL Posts: 10,496 View My Garage	I take it you have the midnight silver wheels if so all they did was send it out to a wheel repair shop that sanded the damaged part depending on how large the samage area was youy might have a few flat spots on the lip from the repair (this is caused by not fixing correctly) then they went ahead and re-sprayed the wheel to try and match it. I would request a new wheel and nothing less than that. Sean __________________ #TeamBeckyD FIFTY HBM 2SS VERT

04-28-2011, 08:34 AM	#10
Pollock LT4 M6 Drives: 2018 ZL1 1LE Join Date: Nov 2010 Location: Bloomington, IN Posts: 1,249	I would make them get you a new rim if it really bothers you.

04-28-2011, 08:42 AM	#11
Sir Nuke Master of All Things Drives: '20 Corvette Stingray Join Date: Jul 2009 Location: Southeast of Houston, Texas Posts: 22,331 View My Garage	ON-EMPTY, seems like since you have the tire package, going to the dealership was the right choice, and they ATTEMPTED to make it right. Did you tell them that you were not happy with the repair? if not.....you should be back at the dealership talking to them and asking them to replace the wheel....seeing as how thye addmittedly messed it up, and you shouldn't have to have something thats not PERFECT. Play Nice with them, start be going to the Service manager, if that doesn't work, don't leave, jsut start going up the chain till you either get the answer to need, or your talking to the owner of the dealership. IF they are a stand-up dealership, they will do the right thing and replace your wheel. OH and BTW....Welcome to our happy little corner of the net, and to Camaro5. There is a BIG fridge on the back porch with anything you can think of in it...help yourself...of course only take what you can LEGALLY have. Make yourself at home on one of the big fluffy couches, kick your shoes off, put your feet up on one of the tables, yes we are allowed to do that, mom's and wive's here don't care....and take it easy. oh...btw....every once in a while a food fight breaks out...so you may not want to wear nice clothes here. Welcome!! __________________

04-28-2011, 10:04 AM	#13
VR Code R6P Drives: 2011 Race Red GT500 w/ SVT Perf Pkg Join Date: Mar 2009 Location: eastern CO Posts: 578	Just have them buy one off this board, or give you the money to do so.

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