Dealership almost destroyed my car - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

DZ290 · 04-28-2011, 03:46 PM

I would have asked them to send a rollback after the car. I would have followed to the dealer. That way they would have seen the bolts that were loose, the mess, and you could have made sure the service advisor saw it. At least they admitted the mistake and put a different Mr. Bentwrench on the fix. If you go back, ask for the tech that did the fix the second time. Having work done at any dealership is a crap shoot. Good luck!!!

Kman 2011 ss · 04-28-2011, 03:46 PM

ABM/IOM message me the dealer name so I don't take my cars there please.
Thanks

ABM/IOM · 04-28-2011, 03:50 PM

DZ, i never cleaned any of the oil mess up and only tightened the bolts enough to drive it back there. I did not torque them to specs. I also sent 6 digital pics to the dealer mngr. before i tightened down anything so he could see firsthand what was done.

ABM/IOM · 04-28-2011, 03:53 PM

Kman, i love your cars. NICE. I have a 2010 inferno orange 1ss and my wife drives a aqua blue 1ls that now looks like a ss. Great minds think alike.

halo8hkk · 04-28-2011, 03:55 PM

Quote:

Originally Posted by HDRDTD

I would also suggest that they fire the tech that originally did the work so poorly.
Then I might start to feel a bit better.

+20

DevilsReject97 · 04-28-2011, 04:09 PM

Quote:

Originally Posted by Big Brunsy

better than a kick in the teeth i guess. At least they admitted their mess up and made it right. They should have brought a flat bed truck and picked up the car tho instead of asking you to drive it back.

+1

You or anyone driving that vehicle would have been at risk for injury or death. They wouldn't have had to suggest it because I would have demanded it. Not only for safety sake but also to prevent any potential damage to the car as well...

Quote:

Originally Posted by BackinBlackSS/RS

Biggest thing for me is to have them stand up and take responsiblity for what happened.
It sounds like they did that. Beyond that I don't care about getting freebies. To me it's just so refreshing to see someone stand up and take responsiblity, you know, like it should be.

+50

I wouldn't get too carried away with going after the dealership, as they did own it. The thing I would suggest is really going after the people working in the service area, as this is where your real problem lies. You have a history with them, and you can show them hey....these two issues, same service area.

Obviously you thought well enough of the dealer to purchase there more than once. Don't let one end of the business ruin it for all of the business.

I would press the issue, all the way if need be.

caverman · 04-28-2011, 04:15 PM

I can't believe you drove the car back. I would've told them to send a flatbed wrecker over to pick it up. Then would've btiched enough until I knew that mechanic was no longer a mechanic and was sweeping floors.

CamaroFemme · 04-28-2011, 04:22 PM

I would be NERVOUS about cashing in those free oil changes.

This tech losing this job would mean someone without a job (and probably more competent) would have one.

Cbrenthus · 04-28-2011, 04:26 PM

I appreciate them owning up, but I love how dealer's always respond to bad work by offering more of it

tinear · 04-28-2011, 04:27 PM

Quote:

Originally Posted by HDRDTD

I would also suggest that they fire the tech that originally did the work so poorly.
Then I might start to feel a bit better.

meh, i say hold your friends close and your enemies closer. at least you know where the hack is working. fire him and he'll just move on, possibly to the next GM shop that'll have him. i'd suggest disciplinary action and probation, maybe recertification(s). that, and the promise from the dealership that he NEVER work on my vehicle again.

mfr1950 · 04-28-2011, 04:29 PM

The guy that didn't tighten the subframe bolts, probably needs a drug screen.. Nobody in their right mind would be this negligent

ffrcobra_65 · 04-28-2011, 04:36 PM

It was probably the same guy who didn't tighten the oil filter when u had the oil changed and didn't tighten the sub-frame bolts. The dealership should fire that guy, period!

MikeJrSS · 04-28-2011, 05:41 PM

Quote:

Originally Posted by Kman 2011 ss

ABM/IOM message me the dealer name so I don't take my cars there please.
Thanks

+1 please

bluetooth-ss · 04-28-2011, 06:07 PM

That is just unbelivable.They must not have even test driven it before they give it back to you.If they did, how the hell do you miss something like that?If that tech was ASE certified he needs it taken away and beaten over the head with it.

04-28-2011, 03:46 PM	#16
Kman 2011 ss Drives: '04vette- '11-1SS '11-1LS(wifes) Join Date: Feb 2011 Location: Florida Posts: 164	ABM/IOM message me the dealer name so I don't take my cars there please. Thanks __________________ Magnaflow catback - CAI - Foose Legend rims

04-28-2011, 04:15 PM	#21
caverman Drives: '69 SS Convertible Join Date: May 2009 Location: DFW, TX Posts: 7,111	I can't believe you drove the car back. I would've told them to send a flatbed wrecker over to pick it up. Then would've btiched enough until I knew that mechanic was no longer a mechanic and was sweeping floors. __________________ *-2010 Camaro* 2SS \| M6 \| VR w/White Stripes \| 1 3/4" KOOKS - 3" Magnaflow \| LPE 3.91 gears \| ADM tuned \| Halltech w/ADM Scoop \| Spohn/BMR Trailing Arm/Toe Rod \| BC Coilovers\| Pedders FE4 ZL1 swaybars \| Cradle/Diff/Radius Rod bushings \| VMax TB \| Morimoto Projectors \| MGW shifter \| Red Calipers Build Journal

04-28-2011, 04:22 PM	#22
CamaroFemme Drives: 2010 Black Camaro 2SS/RS Join Date: Aug 2009 Location: USA Posts: 1,879	I would be NERVOUS about cashing in those free oil changes. This tech losing this job would mean someone without a job (and probably more competent) would have one. __________________ -- My boyfriend don't mind it.

04-28-2011, 06:07 PM	#28
bluetooth-ss Drives: 2010 ABM 2SS/RS A6 and 2018 2500 Join Date: Sep 2010 Location: FLORIDA Posts: 2,069	That is just unbelivable.They must not have even test driven it before they give it back to you.If they did, how the hell do you miss something like that?If that tech was ASE certified he needs it taken away and beaten over the head with it. __________________ BLUETOOTH-SS

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04-28-2011, 03:46 PM	#15
DZ290 Drives: 1955 Chevy, 2006 GTO, 1995 Olds 98, Join Date: Aug 2010 Location: Eastern Kentucky Posts: 3	I would have asked them to send a rollback after the car. I would have followed to the dealer. That way they would have seen the bolts that were loose, the mess, and you could have made sure the service advisor saw it. At least they admitted the mistake and put a different Mr. Bentwrench on the fix. If you go back, ask for the tech that did the fix the second time. Having work done at any dealership is a crap shoot. Good luck!!!

04-28-2011, 03:50 PM	#17
ABM/IOM Drives: aqua blue ls and inferno orange ss Join Date: Feb 2010 Location: Florida Posts: 216	DZ, i never cleaned any of the oil mess up and only tightened the bolts enough to drive it back there. I did not torque them to specs. I also sent 6 digital pics to the dealer mngr. before i tightened down anything so he could see firsthand what was done.

04-28-2011, 03:53 PM	#18
ABM/IOM Drives: aqua blue ls and inferno orange ss Join Date: Feb 2010 Location: Florida Posts: 216	Kman, i love your cars. NICE. I have a 2010 inferno orange 1ss and my wife drives a aqua blue 1ls that now looks like a ss. Great minds think alike.

04-28-2011, 04:26 PM	#23
Cbrenthus Drives: 2011 VR 1SS Join Date: Feb 2011 Location: FL Posts: 516	I appreciate them owning up, but I love how dealer's always respond to bad work by offering more of it

04-28-2011, 04:29 PM	#25
mfr1950 Drives: 2011 challengerR/T , 2010 Ram R/T Join Date: Aug 2008 Location: Lafayette Indiana Posts: 1,186	The guy that didn't tighten the subframe bolts, probably needs a drug screen.. Nobody in their right mind would be this negligent

04-28-2011, 04:36 PM	#26
ffrcobra_65 Account Suspended Drives: SuperCharged 2SS/RS IOM MN6 Join Date: May 2009 Location: CA Posts: 5,094	It was probably the same guy who didn't tighten the oil filter when u had the oil changed and didn't tighten the sub-frame bolts. The dealership should fire that guy, period!