Onstar can't unlock after a couple of days. - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

tonyko1 · 09-05-2013, 07:43 AM

OnStar is a joke. Great for thieves to know, just park the car in a covered garage, can't be found or accessed.

When I was doing customer service for GM, OnStar was just getting going. They put the Customer Relationship Managers, (CRM's) who couldn't hack it talking to angry dealers and customers over to OnStar as most people felt they were talking to an automated idiot, which was pretty close.

knowitman · 09-05-2013, 08:10 AM

If I don't drive my car for a couple of weeks the app stops working as well.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

flyinlow · 09-05-2013, 08:15 AM

In the scenario where you couldn't unlock the car via the app, did you try calling 1-800-onstar and have them try to unlock it? That would help determine if its an app issue or if onstar turns off or if the signal couldn't get through.

knowitman · 09-05-2013, 08:22 AM

I haven't tried calling but this is what I get when I haven't driven it in a week.

Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

thiggin2 · 09-06-2013, 10:07 PM

The Onstar system goes into a "sleep" move between 48-120 hours after key off and RAP times out. In this state the Onstar system will do nothing until the key is cycled and the system wakes up.

beany323 · 09-06-2013, 11:49 PM

when i got my new car i decided to drive it to work.. on the way, xm radio wouldnt work, so i called. sir can you pull over so we can attempt to fix it..

no. i'll do it later..

OnStar Advisor · 09-10-2013, 11:31 AM

Quote:

Originally Posted by thiggin2

The Onstar system goes into a "sleep" move between 48-120 hours after key off and RAP times out. In this state the Onstar system will do nothing until the key is cycled and the system wakes up.

thiggin2 is correct. The hardware is designed to conserve the battery power, after a certain amount of time the hardware in your vehicle goes into a conservation mode, or a sleep cycle.

Knowitman & Jims73z,

I'd be happy to review your account to ensure everything in connecting properly and answer any questions. Can you please send me a PM with your contact and OnStar account information? Thanks!

-Jessica, OnStar Advisor
Social Media Team

flyinlow · 09-10-2013, 12:07 PM

Quote:

Originally Posted by OnStar Advisor

thiggin2 is correct. The hardware is designed to conserve the battery power, after a certain amount of time the hardware in your vehicle goes into a conservation mode, or a sleep cycle.

Knowitman & Jims73z,

I'd be happy to review your account to ensure everything in connecting properly and answer any questions. Can you please send me a PM with your contact and OnStar account information? Thanks!

-Jessica, OnStar Advisor
Social Media Team

So when its in this state, it would not be possible to remotely unlock the car, whether through an Onstar advisor or the app? Just want to make sure I understand.

OnStar Advisor · 09-11-2013, 08:36 AM

flyinlow,

When requesting an unlock we can attempt to connect if the vehicle is in this mode, if unsuccessful then the Advisor will set up Roadside Assistance to your location. I hope this helps!

-Jessica, OnStar Advisor
Social Media Team

Paparazzi 1 · 01-24-2014, 06:40 PM

I recently asked the question: what happens if the car is in a long term airport parking lot, then someone drags it up on a rollback . . . 'gone 60 seconds'?

The Onstar tech dept. answer: after about 48 hours, the unit goes into a sleep mode to reduce current draw on the battery. They now have methods to 'restart or waken' the unit so it can send and receive signals.

Paparazzi1 1/24/14

SSGUNNER · 01-25-2014, 04:27 AM

Neved encountered this.

lonewolf6969 · 03-23-2015, 09:32 AM

I went out of town for work last week and didn't want to risk losing my keys two states away from my car so I also left the keys hidden inside my car and planned on using the app to unlock the doors. When that failed I called onstar and they said that after 2 or 3 days the car goes into sleep mode to save battery power. Since the car was in sleep mode they couldn't access the onstar system in the car so they contacted road side service and sent someone out to unlock the door with a slimjim. Hopes this helps others who are planning to go out of town and leave their keys locked inside the car like this.

Splitter · 03-23-2015, 10:00 AM

Update the app.

Go to the app store / play store and make sure its updated.

Onstar released the new version of the app and it was buggy as hell.

A couple updates later and it works fine again.

KaBoom1701 · 03-23-2015, 10:20 AM

Never had a problem with OnStar....

You guys are idoits. Who locks both sets of keys IN the car?

That's just plain dumb if you ask me. I can understand one set. But keep the backup set at your house or at a trust friend/family house.

Some of you need to update your OnStar apps. The screen shots are of old versions.

Another good tip. Use it once in a while.

I usually use the app to lock/unlock once a month so I know it works. And I like to see the oil life and other data.

To my knowledge you have to cycle the lock/unlock feature from the app just one so it will work when you need it.

09-05-2013, 08:10 AM	#16
knowitman Camaro fan since birth Drives: 2013 ZL1 Join Date: Oct 2008 Location: Louisville, KY Posts: 470 View My Garage	If I don't drive my car for a couple of weeks the app stops working as well. Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 __________________ #3642

09-05-2013, 08:22 AM	#18
knowitman Camaro fan since birth Drives: 2013 ZL1 Join Date: Oct 2008 Location: Louisville, KY Posts: 470 View My Garage	I haven't tried calling but this is what I get when I haven't driven it in a week. Sent from my SAMSUNG-SGH-I337 using Tapatalk 4 __________________ #3642

09-06-2013, 11:49 PM	#20
beany323 Drives: Camaro 2SS /RS/1LE Join Date: Sep 2012 Location: Southern Cali. Posts: 1,566 View My Garage	when i got my new car i decided to drive it to work.. on the way, xm radio wouldnt work, so i called. sir can you pull over so we can attempt to fix it.. no. i'll do it later.. __________________ "The fact the GT500 can barely beat a $37k car with 200 less horsepower speaks volumes. There are about a million mods you can do to a LS3 to make a Camaro do the 1/4 faster then a GT500." (Vroom.) Updated w/ Willow Springs: 1. Nissan GTR Track Pack 1:19.6 2. Ducati 1198 S 1:19.7 3. Nissan GTR 1:20.3 4. Corvette Z06 1:20.4 5. Audi R8 V10 Plus 1:22.0 6. Ferrari 458 Italia 1:22.3 7. CAMARO SS 1LE 1:22.7 8. Shelby GT 500 1:23.5 9. Mustang Gt Track Pack 1:25.8

01-25-2014, 04:27 AM	#25
SSGUNNER Chu no guat a hasa is? Drives: 14 Jeep G Cherokee Overland HEMI Join Date: Jun 2011 Location: Some where in So Cal Posts: 4,273	Neved encountered this. __________________ 11 2SS/RSL99No Longer Stock (Sold) 6/19/14:AAC Plasma DRL's \| Plug n play harness \| Elite CC \| Tint: 35% & 5% \| LED Dome light \| Show-N-Go Plate Holder \| Flowmaster AT \| C.A.I. Intake \| VMAX CNC Spiral Ported TB \| Husky Splash Guards

03-23-2015, 09:32 AM	#26
lonewolf6969 Drives: 2014 Camaro 1SS Join Date: Aug 2012 Location: Georgia Posts: 30 View My Garage	I went out of town for work last week and didn't want to risk losing my keys two states away from my car so I also left the keys hidden inside my car and planned on using the app to unlock the doors. When that failed I called onstar and they said that after 2 or 3 days the car goes into sleep mode to save battery power. Since the car was in sleep mode they couldn't access the onstar system in the car so they contacted road side service and sent someone out to unlock the door with a slimjim. Hopes this helps others who are planning to go out of town and leave their keys locked inside the car like this. __________________ 2014 Camaro 1SS

09-05-2013, 07:43 AM	#15
tonyko1 Banned Drives: 2012 Camaro 2SS/RS Convertible, IBM Join Date: Jun 2012 Location: Oregon Posts: 1,015	OnStar is a joke. Great for thieves to know, just park the car in a covered garage, can't be found or accessed. When I was doing customer service for GM, OnStar was just getting going. They put the Customer Relationship Managers, (CRM's) who couldn't hack it talking to angry dealers and customers over to OnStar as most people felt they were talking to an automated idiot, which was pretty close.

09-05-2013, 08:15 AM	#17
flyinlow Drives: 2017 Camaro ZL1 Join Date: Nov 2006 Location: Savage, MN Posts: 568	In the scenario where you couldn't unlock the car via the app, did you try calling 1-800-onstar and have them try to unlock it? That would help determine if its an app issue or if onstar turns off or if the signal couldn't get through.

09-06-2013, 10:07 PM	#19
thiggin2 Drives: 05/07 Chevy's Join Date: Aug 2009 Location: Florida Posts: 392	The Onstar system goes into a "sleep" move between 48-120 hours after key off and RAP times out. In this state the Onstar system will do nothing until the key is cycled and the system wakes up.

09-11-2013, 08:36 AM	#23
OnStar Advisor Drives: Camaro Join Date: Oct 2012 Location: Detroit Posts: 88	flyinlow, When requesting an unlock we can attempt to connect if the vehicle is in this mode, if unsuccessful then the Advisor will set up Roadside Assistance to your location. I hope this helps! -Jessica, OnStar Advisor Social Media Team

01-24-2014, 06:40 PM	#24
Paparazzi 1 Drives: 2012 2SS/RS A6 Coupe - Crystal Red Join Date: Feb 2013 Location: Albany, NY Posts: 16	I recently asked the question: what happens if the car is in a long term airport parking lot, then someone drags it up on a rollback . . . 'gone 60 seconds'? The Onstar tech dept. answer: after about 48 hours, the unit goes into a sleep mode to reduce current draw on the battery. They now have methods to 'restart or waken' the unit so it can send and receive signals. Paparazzi1 1/24/14

03-23-2015, 10:00 AM	#27
Splitter Account Suspended Drives: '14 RRM 1LT/RS A6 Join Date: Mar 2009 Location: MA Posts: 2,065	Update the app. Go to the app store / play store and make sure its updated. Onstar released the new version of the app and it was buggy as hell. A couple updates later and it works fine again.

03-23-2015, 10:20 AM	#28
KaBoom1701 KaBoom1701 Drives: 13' ZL1 Red M6 Join Date: Dec 2012 Location: I.E. SoCal (Yucaipa) Posts: 8,630	Never had a problem with OnStar.... You guys are idoits. Who locks both sets of keys IN the car? That's just plain dumb if you ask me. I can understand one set. But keep the backup set at your house or at a trust friend/family house. Some of you need to update your OnStar apps. The screen shots are of old versions. Another good tip. Use it once in a while. I usually use the app to lock/unlock once a month so I know it works. And I like to see the oil life and other data. To my knowledge you have to cycle the lock/unlock feature from the app just one so it will work when you need it. __________________ Mods: Roto-Fab Intake, WW Res. kit & Big Gulp Air Scoop, Elite Catch Can, ATI Super Damper & 18% OD Pulley, LF Idler pulley bracket, Metco CC breather, ID850 Injectors, Stainless Power Headers w/ ceramic coating, TR71X Spark Plugs, JMS Fuel Pump Booster, Bo White TB, Tuned by Ted @ Jannetty Racing, Ron Davis HX, D3 Reservoir, Pfadt 1" Springs, Moreno Camber Plates, ZL1 Addons Splitter guard washers, Tow Hook kit & rock guards, Hurst Shifter Billet Plus 6 Speed Short Shifter, ZL1 DRL lighting harness, ZL1 Recaro Seats.