Yikes!! Double fail?

[xrivera91]

Seller and manufacturer fixed the issue. It was a misunderstanding as the items were not labeled with the actual part number. Glad they took the time to conference call me.

[maddoggyusa]

some of that stuff gets drop shipped by the supplier... might not be Jegs' fault

I had a similar problem... Moog had parts mis-labled and kept sending me the wrong part. Ordered from several retailers... always drop shipped by Moog. Always the wrong part. Then I was literally talking to Engineers at Moog, they "sorted" their stock... and again sent me the wrong part. Crazy

[xrivera91]

Originally Posted by maddoggyusa

some of that stuff gets drop shipped by the supplier... might not be Jegs' fault

I had a similar problem... Moog had parts mis-labled and kept sending me the wrong part. Ordered from several retailers... always drop shipped by Moog. Always the wrong part. Then I was literally talking to Engineers at Moog, they "sorted" their stock... and again sent me the wrong part. Crazy

Good point. I called customer service and he said it could be that the manufacturer is boxing things incorrectly. At the same time its like man gotta get it right eventually. If I were jegs I would drop them like a bad habit. Btw fellow New Jerseyan if thats even the word for it lol.

[BostiPB]

I have bought several things from them. As the customer service rep stated, Its probably mis-boxed.

I have ordered things from online where the part was wrong. After 3 wrong replacement items, the seller pulled the item from their site and shelves until the it was corrected. You could see right where the manufacture relabeled the box.

[xrivera91]

Originally Posted by BostiPB

I have bought several things from them. As the customer service rep stated, Its probably mis-boxed.

I have ordered things from online where the part was wrong. After 3 wrong replacement items, the seller pulled the item from their site and shelves until the it was corrected. You could see right where the manufacture relabeled the box.

Yea I edited above as they took the time to conference call me with the manufacturer and explain that the issue was that I received the item with a bundle part number as opposed to the item part number which is why they replaced it the first time thinking I did indeed receive the wrong part. They were also kind enough to price match and save me 25 bucks. Even though this wasn't the ideal first purchase I would probably give them another shot.