07-17-2010, 10:45 AM | #1 | |
Voice Of The Voiceless
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I'M EFFING PISSED!!!!
What a surprise, right? Here's the deal: I had the "Service Airbag" light come on! Holy crap, right? So I though, "Hmm...maybe I should take it to the dealership." So I get up today and drive over to the nearest Chevy dealership. I'm greated by the "Service" Advisor and explain to him that I had the light on. All this fool tells me is, "Sorry, there's nothing we can do...the guy that works on this kind of stuff isn't here today." ........Okay...this fool doesn't even give me any kind of option or recommendation on what I can do!!!! That's all he said, "there's nothing we can do..." WTMFF?!??!?!?!?!? I came home and sent an email to the dealership (which I know won't do anything, but worth a shot) explaining as calmly as I could on how infuriated I was...do you guys think this was too harsh? Quote:
Did I go overboard? Maybe, but I don't think anybody should let a customer walk away with that kind of safety concern. I know I'm gonna get burned by some here, but I needed to vent. /Rant Discuss
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07-17-2010, 10:50 AM | #2 |
Damn, sorry to hear that man! Surely there should be someone there that knows how to hook up a computer and at least tell you that everything is ok or that you need to leave it there. Sorry to hear about that kind of service. Not that this will clear your code, but if you hit your OnStar button they can at least tell you what the problem might be.
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07-17-2010, 10:52 AM | #3 |
Moderator
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Press the OnStar button and ask them to run a diagnostic on your car.
We'd appreciate if you could share what service department this is. Camaro5 members should not go to bad dealers.
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RDP Motorsport//GEN5DIY//Cultrag Performance//JPSS//Rodgets Chevrolet//
Operation Demon//Buy at Invoice//RACECARWEAR RESPECT ALL CARS. LOVE YOUR OWN. warn 145:159 ban |
07-17-2010, 11:04 AM | #4 |
Voice Of The Voiceless
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Yeah, I pressed the OnStar button and they told me that it could possibly mean that "the airbag system might be faulty..." But they couldn't tell if something was loose or if the airbag might blow up in my face at any moment
The dealership in question was Selman Chevrolet in Orange, CA. I just wasn't sure if I could drop names. Thanks guys! I was seriously debating if I should conjure up what I learned from my cussing-mentor, Christian Bale
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07-17-2010, 11:14 AM | #5 |
I love crepes
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Sorry to hear about your troubles. I have said this time and time again, but it is worth posting here again. I am a big fan of finding a dealer and establishing a relationship with them, especially the service department. Get to know the team you are dealing with and make sure you trust them. That is why I went out of my way to go to a different dealer - because I didn't trust the one that was closest to me. JMHO.
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07-17-2010, 11:19 AM | #6 |
Drives: Chevy Join Date: Dec 2008
Location: USA
Posts: 6,534
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I understand how you would be concerned about this. It's a safety feature meant to protect the passenger and its not working correctly. There is nothing wrong letting the dealer know what's important to you and how you felt about the way you were treated. The email is respectful.
I personally don't think it would be enough for me to ban them all together, but that's just me. Now for the airbag warning... if this is still happening move the seat forward a little. Reach your hand under there and check to ensure the connections are tight. My warning has come on when the seat is in the full rear position. Once I moved the seat and checked the connections, it was fine. This happened twice and not again since. I've had it a year. Good Luck and try to make the best of your day!!!! |
07-17-2010, 11:21 AM | #7 | |
Drives: '10 SS CGM #75,288, '14 Stingray Join Date: Aug 2009
Location: Wake Forest, NC
Posts: 3,938
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Quote:
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07-17-2010, 11:27 AM | #8 |
E.B.A.H.
Drives: you wild... Join Date: Mar 2007
Location: In the happy padded room wearing a jacket that makes me hug myself...
Posts: 18,421
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Sorry to hear about your troubles Yoshi. Thankfully I haven't had any issues yet, but that would tick me off too. Are there any other dealers you could bring it to?
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07-17-2010, 12:21 PM | #9 |
SoCal C5 Family Member
Drives: 2SS/RS IBM M6-when she lets me Join Date: Oct 2009
Location: Riverside, CA
Posts: 854
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Dude, that's messed up!!!
It's really disappointing how hard it is to find a Good/Reilable service department!
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07-17-2010, 02:14 PM | #10 |
Freightrain Coming Ur Way
Drives: V8-1968 & V6-2000 & V6 2010 Camaros Join Date: Feb 2010
Location: So Cal
Posts: 822
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I had troubles too, not to that degree on my end though. My local dealership had good customer service, but fell short on car service.
I was having trouble with my Halos and could only make it on Saturdays, I called and went to 3 dealers with no luck on a technician on Saturday. "Sorry, there is nothing we can do, come back during the week when the electrical technician is here. We mainly do car service, like oil changes or things of that nature on the weekend." If that was the case, they should have gone out and helped out at the gulf..... This is not thrashing on the guys, but the dealership or headquarters or management, who even though they are open for business, are limited on the services. Anyways, I did go to another dealership during the week and really started to develope a relationship with the service guy, and it makes a difference as stated above by our fellow member. Good luck and hopefully other members can shine some light on this. Be safe.
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07-17-2010, 04:10 PM | #11 |
Drives: 2014 2SS/RS Camaro Join Date: Sep 2008
Location: Murrieta, CA
Posts: 135
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My light came on like that actually before I just so happen to run off the road. Mine did this and then I just so happened to hit some water in a turn and go of the road into a cattle fence. The airbags all depolyed except the drivers airbag in the steering wheel. It did deploy but AFTER the car came to a stop and when it did.. It looked like a child trying to blow up a balloon. Thankfully it was not needed but thats what happened after my "check your airbags" message came on and I accidentially tested it to see what would happen..
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07-17-2010, 05:03 PM | #12 | |
Drives: 2011 CGM 2LT/RS black stripes Join Date: Sep 2009
Location: Tucson
Posts: 137
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Quote:
As far as i am concerned a honest dealer is as hard to find as a unicorn!!! Just my opinion |
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07-17-2010, 05:58 PM | #13 |
Drives: Crush ZLE M6 | 2000 Corvette FRC Join Date: Jun 2010
Location: Cencal
Posts: 1,659
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Its the weekend. Most service departments are very limited on the weekend.....if they are even open at all. Go back monday. Problem solved.
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07-17-2010, 05:58 PM | #14 |
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that sux
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