Wildhammer CF Steering Wheel

angryBits · 08-03-2019, 11:30 PM

I bought one and I'm disappointed.

From my research it seems I'm the only one so hopefully mine was just a one-off.

You can tell the quality of the carbon fiber is excellent and hand-laid and polished. Stitching is well done, better than OEM. I love the red center stripe.

My complaint is that I paid $1000 for a steering wheel that has excellent carbon fiber work laid on top of someone else's beat up used steering wheel. Wildhammer recycles customer steering wheels -- I get that -- but if I'm paying $1000, I'd expect them to not send me a cracked, scuffed and dirty one. You can tell the previous owner had a hell of a time getting the steering wheel off his car. It's like he was a gorilla and muscled it off the car.

It's not bad enough for me to send it back but I am disappointed.

The volume rockers squeak but I never use them... **sigh**

**UPDATE** Wildhammer saw this post and reached out to me directly and offered to replace the steering wheel. Excellent customer service. I didn't even need to contact them. If that doesn't describe a company that cares about quality then I don't know what does. Thanks again Wildhammer, you've earned a repeat customer

Wildhammer CF Steering Wheel & My Slippers

drfeelgood · 08-04-2019, 01:56 AM

Mine arrived with the back graphite housing area scratched and the knobs that go into the rear broken off. I called wildhammer and sent pics. They were willing to send me another. I just fixed it, took it off and put mine from my original steering wheel on there. Knowing it’s an exchange, you have to expect stuff like that. I was happy they offered to send a replacement. Great customer service

Gary H · 08-04-2019, 03:35 AM

I'd send it back - IMO it's simply unacceptable that they'd assume you'd just put up with that kind of damage (let alone send it out in that condition) after sending a considerable amount of money

VAZL1 · 08-04-2019, 04:54 AM

Quote:

Originally Posted by Gary H

I'd send it back - IMO it's simply unacceptable that they'd assume you'd just put up with that kind of damage (let alone send it out in that condition) after sending a considerable amount of money

+1

hawk02 · 08-04-2019, 07:27 AM

From my experience, quality control at Wildhammer could use some improvement. My CF steering wheeling didn’t have any flaws, however, the alcantara boot on their CF shift knob arrived with a tear in it. It looked Like someone had cut it with a razor blade. Wildhammer was willing to exchange but rather than go through the hassle of sending it back, I just swapped the boot from my original shift knob. Just like your steering wheel, the carbon fiber part was flawless.

If I were in your shoes, I would request another steering wheel. At the cost we’re being charged for their CF products, these types of flaws are unacceptable.

URBAN LEGEND · 08-04-2019, 08:28 AM

Good enough not to mess with these guys. Thanks guys!

SJFGTO · 08-04-2019, 09:07 AM

Quote:

Originally Posted by angryBits

I bought one and I'm disappointed.

From my research it seems I'm the only one so hopefully mine was just a one-off.

You can tell the quality of the carbon fiber is excellent and hand-laid and polished. Stitching is well done, better than OEM. I love the red center stripe.

My complaint is that I paid $1000 for a steering wheel that has excellent carbon fiber work laid on top of someone else's beat up used steering wheel. Wildhammer recycles core deposits -- I get that -- but if I'm paying $1000, I'd expect them to not send me a cracked, scuffed and dirty one. You can tell the previous owner had a hell of a time getting the steering wheel off his car. It's like he was a gorilla and muscled it off the car.

It's not bad enough for me to send it back but I am disappointed.

The volume rockers squeak but I never use them... **sigh**

If I paid 1000 and was disappointed enough to post that review, I would send it back.

ZL1Fan24 · 08-04-2019, 10:19 AM

I put Wildhammer's Carbon Fiber Steering Wheel on my brand ZL1. I still have the new "core" and it looks exactly the same as the one I received from them. You might expect it to look shiny new, but those unseen parts are not designed to look "new." You may be overthinking this. My experience with Wildhammer has been good. Like your experience, they seem to be responsive and helpful if there is any issue. I have purchased many parts for my car from them. The only issue I had was that they gave me the wrong shift knob once. They responded right away, and corrected it immediately. I have spent over $5,000 on parts from them and have been super happy with their assistance and customer service. Enjoy that new steering new wheel and keep modifying as you can!!

Warrior102 · 08-04-2019, 10:23 AM

That's a hot mess, the fact someone thought that was acceptable is unbelievable, I'd send it back for a full refund and walk away.

drfeelgood · 08-04-2019, 10:40 AM

OP, it just comes down to what YOU think is reasonable. When you buy a used part, you buy a used part. What some folks here are saying is "well yeah, I know it's used, but it looks "too used" and I want it to look "newer".

Its kind of ridiculous. It's an exchange, not a refurbished product. Also, the parts that you are concerned about

A. do not affect the function of the steering wheel
B. ARE NOT VISIBLE when the horn and airbag go back on.

angryBits · 08-04-2019, 11:18 AM

Quote:

Originally Posted by drfeelgood

OP, it just comes down to what YOU think is reasonable. When you buy a used part, you buy a used part. What some folks here are saying is "well yeah, I know it's used, but it looks "too used" and I want it to look "newer".

Its kind of ridiculous. It's an exchange, not a refurbished product. Also, the parts that you are concerned about

A. do not affect the function of the steering wheel
B. ARE NOT VISIBLE when the horn and airbag go back on.

Completely agree.

I am disappointed but the affected areas are not visible and the only functional part affected (volume) I don't use. I am keeping my original in case something goes wrong.

I feel the need to share this issue with others just in case it's a pattern, but I don't feel strongly enough to send it back or complain to Wildhammer.

Ultimately this is a matter of expectation. If I "knew" this was what I was getting, I'd still buy again just because I want the CF look.

speedraider · 08-04-2019, 11:35 AM

Quote:

Originally Posted by SJFGTO

If I paid 1000 and was disappointed enough to post that review, I would send it back.

100%

1hprush · 08-04-2019, 01:08 PM

That looks a bit rough, I'd send it back!

Alain · 08-04-2019, 01:21 PM

I would be annoyed at first if i got this after paying $1000. That’s a lot of dough.

I’d reach out to them and see about getting a different one.

Glad you’re posting this, although Wildhammer has a good reputation it’s good for the community to share this without bashing the company. Keeps the companies on their game and it helps us manage our expectations a little better.

Reach out to them and see what they say. Is suspect they’ll do the right thing and send you a better one.

By the way, I love the red shift paddles!! That was the first mod I did to mine, the red looks great poking out behind the wheel.

08-03-2019, 11:30 PM	#1
angryBits Drives: ZL1 1LE A10 Join Date: Mar 2015 Location: CA Posts: 1,093	Wildhammer CF Steering Wheel I bought one and I'm disappointed. From my research it seems I'm the only one so hopefully mine was just a one-off. You can tell the quality of the carbon fiber is excellent and hand-laid and polished. Stitching is well done, better than OEM. I love the red center stripe. My complaint is that I paid $1000 for a steering wheel that has excellent carbon fiber work laid on top of someone else's beat up used steering wheel. Wildhammer recycles customer steering wheels -- I get that -- but if I'm paying $1000, I'd expect them to not send me a cracked, scuffed and dirty one. You can tell the previous owner had a hell of a time getting the steering wheel off his car. It's like he was a gorilla and muscled it off the car. It's not bad enough for me to send it back but I am disappointed. The volume rockers squeak but I never use them... sigh UPDATE Wildhammer saw this post and reached out to me directly and offered to replace the steering wheel. Excellent customer service. I didn't even need to contact them. If that doesn't describe a company that cares about quality then I don't know what does. Thanks again Wildhammer, you've earned a repeat customer Wildhammer CF Steering Wheel & My Slippers __________________ Current: 2019 ZL1 1LE A10 Mods: MPS4s Tires \| Borla Atak \| CF Steering Wheel Previous: 2018 ZL1 1LE M6 \| 2017 Z06 Z07 M7 \| 2017 GS A8 \| 2015 ZL1 M6 \| 2013 GT500 Last edited by angryBits; 08-05-2019 at 07:27 PM.

08-04-2019, 01:56 AM	#2
drfeelgood Drives: 2017 ZL1 Convertible A10 Join Date: Aug 2017 Location: San Gabriel, CA Posts: 992	Mine arrived with the back graphite housing area scratched and the knobs that go into the rear broken off. I called wildhammer and sent pics. They were willing to send me another. I just fixed it, took it off and put mine from my original steering wheel on there. Knowing it’s an exchange, you have to expect stuff like that. I was happy they offered to send a replacement. Great customer service __________________ '17 White ZL1 A10 Convertible - TM ported TB - RotoFab CAI - 2.3" griptech upper pulley - Kooks 1 7/8" Headers with High Flow Cats - Borla S-type Catback - Audio Overhaul - NavTV M650-GM - 20" BlackDiForza- Michelin Pilot Sport4S - Tuned at BRC Raceworks (606rwhp/675trq) '14 CTS-V Coupe - ZL1 lid - Ported TB - Ported Snout - AirRad CAI - 8.66" lower - 2.55" upper- Greenbelt - SW Headers - SW Catback - Varimax Intercooler Pump - Track Attack Intercooler-Tuned at BRC Raceworks (551rwhp/516trq) '17 Maserati Levante- STOCK

08-04-2019, 03:35 AM	#3
Gary H Drives: Camaro ZL1 Join Date: Apr 2019 Location: London, UK Posts: 304	I'd send it back - IMO it's simply unacceptable that they'd assume you'd just put up with that kind of damage (let alone send it out in that condition) after sending a considerable amount of money __________________ Made in the USA. Refined in Great Britain - insta: zl1uk Velossa intake, Rotofab, Mamo TB, Custom ported NX Lid & Jokerz Full tilt ported LT4 charger, 3 port CoolingMist Meth injection - ATI 15% lower pulley, E2X CC, TSP ceramic coated longtubes, de-cat and Borla 60608 to NPP box, JRE tune, BMR rear control & trailing arms, lock-out kit, lowering springs and front strut brace, Custom carbon trim interior, Xpel ultimate front PPF and Prestige window tint with Chameleon Windscreen tint...ever evolving...

08-04-2019, 07:27 AM	#5
hawk02 Coupe Newbie Drives: 2017 ZL1, 2021 Corvette Convertible Join Date: Jul 2011 Location: Columbus, Ohio Posts: 3,283 View My Garage	From my experience, quality control at Wildhammer could use some improvement. My CF steering wheeling didn’t have any flaws, however, the alcantara boot on their CF shift knob arrived with a tear in it. It looked Like someone had cut it with a razor blade. Wildhammer was willing to exchange but rather than go through the hassle of sending it back, I just swapped the boot from my original shift knob. Just like your steering wheel, the carbon fiber part was flawless. If I were in your shoes, I would request another steering wheel. At the cost we’re being charged for their CF products, these types of flaws are unacceptable. __________________

08-04-2019, 08:28 AM	#6
URBAN LEGEND Drives: 20 X3M CP & 19 ZL1 1LE A10 Join Date: Jun 2013 Location: Brenham, TX Posts: 3,517	Good enough not to mess with these guys. Thanks guys! __________________ 🔺22 RS E TRON GT 🔺21 Model S Plaid

08-04-2019, 10:19 AM	#8
ZL1Fan24 Drives: 2018 ZL1 Join Date: Mar 2019 Location: CHICAGO NW SUBURBS Posts: 43	I put Wildhammer's Carbon Fiber Steering Wheel on my brand ZL1. I still have the new "core" and it looks exactly the same as the one I received from them. You might expect it to look shiny new, but those unseen parts are not designed to look "new." You may be overthinking this. My experience with Wildhammer has been good. Like your experience, they seem to be responsive and helpful if there is any issue. I have purchased many parts for my car from them. The only issue I had was that they gave me the wrong shift knob once. They responded right away, and corrected it immediately. I have spent over $5,000 on parts from them and have been super happy with their assistance and customer service. Enjoy that new steering new wheel and keep modifying as you can!! __________________ *2018 ZL1, CALLAWAY SC750, NFG, 6 Speed, Carbon Fiber Hood Insert, PDR, Carbon Fiber Dash, Tony Mamo V2 TB, Borla S-Type Cat Back Exhaust (Carbon Tips), Hurst Short Shifter, Eibach Performance Springs, IROC Blade Spoiler, GM Dark Lens Kit/Reflectors, Diode Dynamics Smoked LED Side Markers, Wildhammer Carbon Steering Wheel, CF Shift Knob, Titanium Lug Nuts*

08-04-2019, 10:23 AM	#9
Warrior102 Drives: 2018 2SS 1LE Black Join Date: Aug 2018 Location: Cape Cod Posts: 638	That's a hot mess, the fact someone thought that was acceptable is unbelievable, I'd send it back for a full refund and walk away.

08-04-2019, 10:40 AM	#10
drfeelgood Drives: 2017 ZL1 Convertible A10 Join Date: Aug 2017 Location: San Gabriel, CA Posts: 992	OP, it just comes down to what YOU think is reasonable. When you buy a used part, you buy a used part. What some folks here are saying is "well yeah, I know it's used, but it looks "too used" and I want it to look "newer". Its kind of ridiculous. It's an exchange, not a refurbished product. Also, the parts that you are concerned about A. do not affect the function of the steering wheel B. ARE NOT VISIBLE when the horn and airbag go back on. __________________ '17 White ZL1 A10 Convertible - TM ported TB - RotoFab CAI - 2.3" griptech upper pulley - Kooks 1 7/8" Headers with High Flow Cats - Borla S-type Catback - Audio Overhaul - NavTV M650-GM - 20" BlackDiForza- Michelin Pilot Sport4S - Tuned at BRC Raceworks (606rwhp/675trq) '14 CTS-V Coupe - ZL1 lid - Ported TB - Ported Snout - AirRad CAI - 8.66" lower - 2.55" upper- Greenbelt - SW Headers - SW Catback - Varimax Intercooler Pump - Track Attack Intercooler-Tuned at BRC Raceworks (551rwhp/516trq) '17 Maserati Levante- STOCK

08-04-2019, 01:08 PM	#13
1hprush 2018 ZL1 1LE Drives: 2018 ZL1 1LE Join Date: Aug 2017 Location: Westfield, IN Posts: 1,010	That looks a bit rough, I'd send it back!

08-04-2019, 01:21 PM	#14
Alain Drives: 2016 Challenger Hellcat, 2018 ZL1LE Join Date: Dec 2009 Location: Northern NJ Posts: 3,003	I would be annoyed at first if i got this after paying $1000. That’s a lot of dough. I’d reach out to them and see about getting a different one. Glad you’re posting this, although Wildhammer has a good reputation it’s good for the community to share this without bashing the company. Keeps the companies on their game and it helps us manage our expectations a little better. Reach out to them and see what they say. Is suspect they’ll do the right thing and send you a better one. By the way, I love the red shift paddles!! That was the first mod I did to mine, the red looks great poking out behind the wheel. __________________ 2016 Challenger Hellcat /B5 blue/Sepia interior/Brass Monkey Wheels/ 2018 ZL1 1LE/Red hot 2019 Shellby GT 350R/ Oxford white/ Matte Black Stripes/ Carbon Fiber Dash/ Electronics Package #413

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