Water leak 3rd time (GM SERVICE REPS ARE YOU OUT THERE) - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

jamie · 06-10-2011, 07:45 PM

I have had my 2011 1LT since Sept 2010. Two days after picking it up I had well over an inch of water in the floorboards after a good rain (TSB for the cowl not being sealed). After the repair at the dealer the car went into storage. After getting it out I noticed water again in May. Dealer replaced the seal on the door saying this is where the water is coming in. NOW: Today water in the floorboards again after driving in today's rain a week after the supposed repair?

GM Customer service reps? You guys out there? This is the third time for this problem and the car only has 5000 miles on it. What do I need to do to escalate this? I am not happy at all about this. I am losing faith in the new GM on what seems to be an easy repair? Also. The brand new carpet looks like crap and has never even been used on the passenger side. What a bummer. Maybe I should have traded my Audi for another Audi.

Does anyone know how the process works? Any ideas would be appreciated...

buzzy56 · 06-10-2011, 08:08 PM

Post up Jeff Morris GM customer rep. on this site maybe he can escalate this issue for you.

jamie · 06-10-2011, 08:16 PM

appreciate that. Thanks

Scott@Bjorn3D · 06-11-2011, 04:14 AM

Quote:

Originally Posted by jamie

I have had my 2011 1LT since Sept 2010. Two days after picking it up I had well over an inch of water in the floorboards after a good rain (TSB for the cowl not being sealed). After the repair at the dealer the car went into storage. After getting it out I noticed water again in May. Dealer replaced the seal on the door saying this is where the water is coming in. NOW: Today water in the floorboards again after driving in today's rain a week after the supposed repair?

GM Customer service reps? You guys out there? This is the third time for this problem and the car only has 5000 miles on it. What do I need to do to escalate this? I am not happy at all about this. I am losing faith in the new GM on what seems to be an easy repair? Also. The brand new carpet looks like crap and has never even been used on the passenger side. What a bummer. Maybe I should have traded my Audi for another Audi.

Does anyone know how the process works? Any ideas would be appreciated...

Do you have a sunroof? The is an issue that the drain hose can get crimped during the build and cause the water not to drain and it ends up flooding the car.

Chevrolet Customer Svc · 06-14-2011, 02:19 PM

I've sent jamie a couple of direct messages. Hopefully they'll get back to you guys on how they're doing.

Jeff Morris, Chevrolet Customer Service

ffrcobra_65 · 06-14-2011, 03:40 PM

3 attempted repairs for the same problem. Easy answer and law is on your side now, LEMON LAW.

06-10-2011, 07:45 PM	#1
jamie Drives: 2011 cyber gray 1LT Join Date: Feb 2011 Location: Michigan Posts: 141 View My Garage	Water leak 3rd time (GM SERVICE REPS ARE YOU OUT THERE) I have had my 2011 1LT since Sept 2010. Two days after picking it up I had well over an inch of water in the floorboards after a good rain (TSB for the cowl not being sealed). After the repair at the dealer the car went into storage. After getting it out I noticed water again in May. Dealer replaced the seal on the door saying this is where the water is coming in. NOW: Today water in the floorboards again after driving in today's rain a week after the supposed repair? GM Customer service reps? You guys out there? This is the third time for this problem and the car only has 5000 miles on it. What do I need to do to escalate this? I am not happy at all about this. I am losing faith in the new GM on what seems to be an easy repair? Also. The brand new carpet looks like crap and has never even been used on the passenger side. What a bummer. Maybe I should have traded my Audi for another Audi. Does anyone know how the process works? Any ideas would be appreciated...

06-10-2011, 08:08 PM	#2
buzzy56 buzzy56 Drives: 2ss summit white L99 Join Date: Nov 2009 Location: paradise Posts: 1,115 View My Garage	GM REP Post up Jeff Morris GM customer rep. on this site maybe he can escalate this issue for you. __________________ OLD SCHOOL / NEW SCHOOL COOL

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06-10-2011, 08:16 PM	#3
jamie Drives: 2011 cyber gray 1LT Join Date: Feb 2011 Location: Michigan Posts: 141 View My Garage	appreciate that. Thanks

06-14-2011, 02:19 PM	#5
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,328	I've sent jamie a couple of direct messages. Hopefully they'll get back to you guys on how they're doing. Jeff Morris, Chevrolet Customer Service

06-14-2011, 03:40 PM	#6
ffrcobra_65 Account Suspended Drives: SuperCharged 2SS/RS IOM MN6 Join Date: May 2009 Location: CA Posts: 5,094	3 attempted repairs for the same problem. Easy answer and law is on your side now, LEMON LAW.