09-20-2012, 08:52 AM | #1 |
Drives: 2012 Camaro 2SS/RS 45th Anniv Edt Join Date: Aug 2012
Location: Ohio
Posts: 81
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Vararam - Not a Fan anymore
Vararam has probably the worse customer service that I have ever dealt with. I personally pride and based my own company off Customer Service so it's a really big deal to me.
I won't create a long thread about it. Basically, I ordered a part that won't fit my application. I sent an email asking they said I'm good to go. C5 has threads telling me other wise (should have checked). Once I realized the item will not fit. I tried to call no answer. Called several times and left voice mails. No return phone call yet. I have received an email but it was real nonchalant. Vararam remedy was to give me a store credit, but there's nothing they have that fits my application so why not just provide me a refund. Very Very disappointed in this company. The product may be great but the customer service is definitely not up to par. |
09-29-2012, 04:11 AM | #2 |
Drives: 2011 IOM 2SS/RS Join Date: Apr 2012
Location: VA
Posts: 400
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Good to know. Thanks for the heads up.
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2011 IOM SS/RS L99
2015 Ducati Diavel Carbon Red |
09-29-2012, 01:02 PM | #3 |
Drives: 2010 Camaro 2SS/RS Join Date: Mar 2008
Location: S.W. Florida
Posts: 6,294
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Vararam has sold hundreds (if not more) of their intakes to Camaro5 members. I'm sure the bad press of the internet will get them to help you out.
But, I will add that they have always treated me very well. They have always addressed any of my complaints and replaced my units at no cost to me. But I can see in your case, you just want a refund. |
09-29-2012, 01:06 PM | #4 |
Account Suspend...Right
Drives: Synergy LS & Vulcan 1600cc Join Date: Apr 2011
Location: Lakeland, Florida
Posts: 3,547
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sucks to get burned, but a little research goes a LONG way man.
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09-29-2012, 01:26 PM | #5 |
Thanks for the heads up,as I countinue my build I wont use em. Customer service out weighs EVERYTHING!
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Speeding is fun, Speeding with friends...PRICELESS!
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09-29-2012, 01:29 PM | #6 |
Booooosted.
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Savini sucks.
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09-29-2012, 01:51 PM | #7 | |
CamaroFans.com
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Quote:
PM Sales@Vararam here on C5. Not discounting your experience, but I've seen excellent customer service from them and since they are local to my area they also support the Camaro community very well here too. Also, can you provide a little more info on your application and link to the thread you referenced. |
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09-29-2012, 01:59 PM | #8 |
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Jannetty Racing JRE Street Package
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09-29-2012, 02:07 PM | #9 |
Drives: 2010 2SS/RS,M6,Black w/CGM Stripes Join Date: Jan 2010
Location: Nashville, NC
Posts: 1,778
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Really..all the threads on the Vararam Intake stating it dont fit the 2012 and your blaming them for your lack of ability to research...epic
Sent from my DROID BIONIC using Tapatalk 2
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3" RDP Motorsports aggressive cat-back exhaust w/ x-pipe, Vararam CAI, Hurst's short throw shifter, Gary's Customs painted bowties, Ofer's HID DRL/Fog Light wiring harness, Kelvin 8K HID DRL bulbs, ZL1 grille. Johnson's window tint film, LSR lowering springs, Metra dash kit with Pioneer In-Dash DVD head unit. Last edited by jdenotter; 09-29-2012 at 02:29 PM. |
09-29-2012, 03:22 PM | #10 |
Drives: 2010 camaro Join Date: Jun 2009
Location: Houston Tx
Posts: 562
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We have already issued this customer a full credit to his credit card for him incorrectly ordering the unit. He left a message late one afternoon and we returned his call the next morning. He sent the unit back and we issued a credit as soon as he contacted us with his credit card info! At no time did we insist on a "store credit" !! C'mon people - you all know me better than to think I am about poor customer service!!!!
Thanks Steve |
09-29-2012, 03:23 PM | #11 | |
CamaroFans.com
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Quote:
Kinda figured this wouldn't take long... |
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09-29-2012, 03:40 PM | #12 |
Drives: 2012 1LT-RS Join Date: Jan 2012
Location: CA
Posts: 256
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Mlee....I love your approach...great diplomacy. Although you defended the vendor, you didn't discount or devalue the OPs concerns. You appear fair and impartial, and that's important for a moderator. Keep up the good work and set the bar high!
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09-29-2012, 03:53 PM | #13 |
Booooosted.
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Ya, Mike is the 'Fox News' of the moderators now.......
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09-29-2012, 03:59 PM | #14 | |
CamaroFans.com
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Quote:
We have a very long history with Vararam here and they are without a doubt a 1st class operation... Edit: Oh yeah... and I forgot to LOL at PQ... |
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