Vararam - Not a Fan anymore - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SirCrush32 · 09-20-2012, 08:52 AM

Vararam has probably the worse customer service that I have ever dealt with. I personally pride and based my own company off Customer Service so it's a really big deal to me.

I won't create a long thread about it. Basically, I ordered a part that won't fit my application. I sent an email asking they said I'm good to go. C5 has threads telling me other wise (should have checked).

Once I realized the item will not fit. I tried to call no answer. Called several times and left voice mails. No return phone call yet. I have received an email but it was real nonchalant.

Vararam remedy was to give me a store credit, but there's nothing they have that fits my application so why not just provide me a refund.

Very Very disappointed in this company. The product may be great but the customer service is definitely not up to par.

JRT · 09-29-2012, 04:11 AM

Good to know. Thanks for the heads up.

SGOS252382 · 09-29-2012, 01:02 PM

Vararam has sold hundreds (if not more) of their intakes to Camaro5 members. I'm sure the bad press of the internet will get them to help you out.

But, I will add that they have always treated me very well. They have always addressed any of my complaints and replaced my units at no cost to me. But I can see in your case, you just want a refund.

austinjames · 09-29-2012, 01:06 PM

sucks to get burned, but a little research goes a LONG way man.

parkerss · 09-29-2012, 01:26 PM

Thanks for the heads up,as I countinue my build I wont use em. Customer service out weighs EVERYTHING!

PQ · 09-29-2012, 01:29 PM

Savini sucks.

*mlee* · 09-29-2012, 01:51 PM

Quote:

Originally Posted by SirCrush32

Vararam has probably the worse customer service that I have ever dealt with. I personally pride and based my own company off Customer Service so it's a really big deal to me.

I won't create a long thread about it. Basically, I ordered a part that won't fit my application. I sent an email asking they said I'm good to go. C5 has threads telling me other wise (should have checked).

Once I realized the item will not fit. I tried to call no answer. Called several times and left voice mails. No return phone call yet. I have received an email but it was real nonchalant.

Vararam remedy was to give me a store credit, but there's nothing they have that fits my application so why not just provide me a refund.

Very Very disappointed in this company. The product may be great but the customer service is definitely not up to par.

So reading your post you've gotten more than one reply via e-mail. The first to say it should fit (you found out otherwise) and the next to offer you a store credit. Sounds like there is dialogue going on. Did you ask for a refund and get a negative reply yet or are you still waiting.

PM Sales@Vararam here on C5. Not discounting your experience, but I've seen excellent customer service from them and since they are local to my area they also support the Camaro community very well here too.

Also, can you provide a little more info on your application and link to the thread you referenced.

2010 SSRS · 09-29-2012, 01:59 PM

Quote:

Originally Posted by PQ

Savini sucks.

lmao

jdenotter · 09-29-2012, 02:07 PM

Really..all the threads on the Vararam Intake stating it dont fit the 2012 and your blaming them for your lack of ability to research...epic

Sent from my DROID BIONIC using Tapatalk 2

sales@vararam.com · 09-29-2012, 03:22 PM

We have already issued this customer a full credit to his credit card for him incorrectly ordering the unit. He left a message late one afternoon and we returned his call the next morning. He sent the unit back and we issued a credit as soon as he contacted us with his credit card info! At no time did we insist on a "store credit" !! C'mon people - you all know me better than to think I am about poor customer service!!!!
Thanks
Steve

*mlee* · 09-29-2012, 03:23 PM

Quote:

Originally Posted by sales@vararam.com

We have already issued this customer a full credit to his credit card for him incorrectly ordering the unit. He left a message late one afternoon and we returned his call the next morning. He sent the unit back and we issued a credit as soon as he contacted us with his credit card info! At no time did we insist on a "store credit" !! C'mon people - you all know me better than to think I am about poor customer service!!!!
Thanks
Steve

Kinda figured this wouldn't take long...

BDH · 09-29-2012, 03:40 PM

Mlee....I love your approach...great diplomacy. Although you defended the vendor, you didn't discount or devalue the OPs concerns. You appear fair and impartial, and that's important for a moderator. Keep up the good work and set the bar high!

PQ · 09-29-2012, 03:53 PM

Quote:

Originally Posted by BDH

Mlee....I love your approach...great diplomacy. Although you defended the vendor, you didn't discount or devalue the OPs concerns. You appear fair and impartial, and that's important for a moderator. Keep up the good work and set the bar high!

Ya, Mike is the 'Fox News' of the moderators now.......

*mlee* · 09-29-2012, 03:59 PM

Quote:

Originally Posted by BDH

Mlee....I love your approach...great diplomacy. Although you defended the vendor, you didn't discount or devalue the OPs concerns. You appear fair and impartial, and that's important for a moderator. Keep up the good work and set the bar high!

Thanks... and I still don't discount the Ops concerns. When you spend a lot of money on something a missed communication can get you pretty worried pretty fast fast and may jump to quick to start a thread when a few PMs may work just as well.

We have a very long history with Vararam here and they are without a doubt a 1st class operation...

Edit: Oh yeah... and I forgot to LOL at PQ...

09-20-2012, 08:52 AM	#1
SirCrush32 Drives: 2012 Camaro 2SS/RS 45th Anniv Edt Join Date: Aug 2012 Location: Ohio Posts: 81	Vararam - Not a Fan anymore Vararam has probably the worse customer service that I have ever dealt with. I personally pride and based my own company off Customer Service so it's a really big deal to me. I won't create a long thread about it. Basically, I ordered a part that won't fit my application. I sent an email asking they said I'm good to go. C5 has threads telling me other wise (should have checked). Once I realized the item will not fit. I tried to call no answer. Called several times and left voice mails. No return phone call yet. I have received an email but it was real nonchalant. Vararam remedy was to give me a store credit, but there's nothing they have that fits my application so why not just provide me a refund. Very Very disappointed in this company. The product may be great but the customer service is definitely not up to par.

09-29-2012, 04:11 AM	#2
JRT Drives: 2011 IOM 2SS/RS Join Date: Apr 2012 Location: VA Posts: 400	Good to know. Thanks for the heads up. __________________ 2011 IOM SS/RS L99 2015 Ducati Diavel Carbon Red

09-29-2012, 01:06 PM	#4
austinjames Account Suspend...Right Drives: Synergy LS & Vulcan 1600cc Join Date: Apr 2011 Location: Lakeland, Florida Posts: 3,547 View My Garage	sucks to get burned, but a little research goes a LONG way man. __________________

09-29-2012, 01:26 PM	#5
parkerss Drives: 2011 SS/RS Join Date: Sep 2012 Location: Somewhere very warm :) Posts: 320 View My Garage	Thanks for the heads up,as I countinue my build I wont use em. Customer service out weighs EVERYTHING! __________________ Speeding is fun, Speeding with friends...PRICELESS!

09-29-2012, 01:29 PM	#6
PQ Booooosted. Drives: 2010 Supercharged SS Join Date: Apr 2008 Location: Mobile, AL Posts: 36,716 View My Garage	Savini sucks. __________________

09-29-2012, 01:02 PM	#3
SGOS252382 Drives: 2010 Camaro 2SS/RS Join Date: Mar 2008 Location: S.W. Florida Posts: 6,294	Vararam has sold hundreds (if not more) of their intakes to Camaro5 members. I'm sure the bad press of the internet will get them to help you out. But, I will add that they have always treated me very well. They have always addressed any of my complaints and replaced my units at no cost to me. But I can see in your case, you just want a refund.

09-29-2012, 02:07 PM	#9
jdenotter Drives: 2010 2SS/RS,M6,Black w/CGM Stripes Join Date: Jan 2010 Location: Nashville, NC Posts: 1,778 View My Garage	Really..all the threads on the Vararam Intake stating it dont fit the 2012 and your blaming them for your lack of ability to research...epic Sent from my DROID BIONIC using Tapatalk 2 __________________ 3" RDP Motorsports aggressive cat-back exhaust w/ x-pipe, Vararam CAI, Hurst's short throw shifter, Gary's Customs painted bowties, Ofer's HID DRL/Fog Light wiring harness, Kelvin 8K HID DRL bulbs, ZL1 grille. Johnson's window tint film, LSR lowering springs, Metra dash kit with Pioneer In-Dash DVD head unit. Last edited by jdenotter; 09-29-2012 at 02:29 PM.

09-29-2012, 03:22 PM	#10
sales@vararam.com Drives: 2010 camaro Join Date: Jun 2009 Location: Houston Tx Posts: 562	We have already issued this customer a full credit to his credit card for him incorrectly ordering the unit. He left a message late one afternoon and we returned his call the next morning. He sent the unit back and we issued a credit as soon as he contacted us with his credit card info! At no time did we insist on a "store credit" !! C'mon people - you all know me better than to think I am about poor customer service!!!! Thanks Steve

09-29-2012, 03:40 PM	#12
BDH Drives: 2012 1LT-RS Join Date: Jan 2012 Location: CA Posts: 256	Mlee....I love your approach...great diplomacy. Although you defended the vendor, you didn't discount or devalue the OPs concerns. You appear fair and impartial, and that's important for a moderator. Keep up the good work and set the bar high!