Convertible Top Recall

[spckatnip]

Originally Posted by Chevrolet Customer Svc

The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service

Is VIN 2G1FT3DW1B9163484 affected by this?

[SSConvColorado]

Tricia/Jeff,

I sent you a PM re: response yeseterday.

[texfre]

In Vernon BC Canada, the dealer says it is a TOP 12052 Recall by GM

[brengeek]

Originally Posted by jtfire006

so if all three old tsb's have been done and you still have problems what is this going to do for you?

You can always go the customer service route - and perhaps a buy back or some sort of agreeable compensation.

(We're turning in our vert today for these very reasons).

[BDH]

Kind of discouraging when the corporate office can't efficiently get the correct information out, and most forum members know more than the dealerships.

[Chevrolet Customer Svc]

spckatnip, Your vehicle is involved with this program. Let me know how things go for you.

Jeff Morris, Chevrolet Customer Service

[mtmtx]

I just called my dealer and got shrugging shoulders again. Upon giving the service writer the latest update details and a hint on where to look, he found the new bulletin. Mine goes in Monday. Here is the sad part...sounds like they are going to do SUX2BU's fix. No real progress seems to have been made.

[IXLER8]

Originally Posted by BDH

Kind of discouraging when the corporate office can't efficiently get the correct information out, and most forum members know more than the dealerships.

[Lonewolf]

Originally Posted by Chevrolet Customer Svc

Lonewolf,

I was not able to pull up information on your vehicle. I would recommend checking the VIN and getting back to me or Jeff. Thank you in advance.

Tricia, Chevrolet Customer Service (filling in for Jeff).

Thanks Tricia

Corrected VIN 2G1FK3DJ3B9210649

[el ess A]

Originally Posted by tramtwo

Supplies... and I wish the word recall would stop being used also.

CSP (new) = Voluntary Recall (old). They just changed the name to protect the innocent. There may be some that want to argue, but in effect, it's exactly the same. Either/or, call it what makes you feel all warm and fuzzy. At least GM is taking action BEFORE someone tells them they need to. So that's a + for GM.

I just hope they incorporate all the fixes at the factory level before I get around to ordering my ZL1 convertible.

[tramtwo]

Originally Posted by jtfire006

so if all three old tsb's have been done and you still have problems what is this going to do for you?

EDIT: Correction GM has a standard for the top to be replaced in the older TSB's as well

I fear that GM will never get this top to look good, but is is very quiet and does not leak. The rub marks are becoming holes and the dealership is hacking away at the wrong parts in an attempts to fix the problem.

Louisiana gives them 4 attempts, they have used up three in my case. I love this car and hate the top headaches.

I have about 5k invested in mods but, if I have to I will cram this car back down GM's throat and have them spit me out a new one.

[tramtwo]

Originally Posted by el ess X

CSP (new) = Voluntary Recall (old). They just changed the name to protect the innocent. There may be some that want to argue, but in effect, it's exactly the same. Either/or, call it what makes you feel all warm and fuzzy. At least GM is taking action BEFORE someone tells them they need to. So that's a + for GM.

I just hope they incorporate all the fixes at the factory level before I get around to ordering my ZL1 convertible.

Hey man get out my head.

[zandron263]

I called my dealer today to schedule an appointment for the CSP. They seemed to know about it and did not give me any issues. It will be going in on Monday for the assesment and or fixes.

My marks are pretty minor and I have no wind noises, water leaks or 5th bow issues so I hope this will take care of it since I really don't want a new top based on the marks I have.

[INDY500 6SPD]

Originally Posted by Chevrolet Customer Svc

I am filling in for Jeff while he is out of the office. I am showing that both of these vehicles fall under the program. Contact me of Jeff privately if you need anything else.

Tricia, Chevrolet Customer Service.

THANK YOU TRICIA,CAN YOU HELP ME FIND A DEALER WITHIN 20 MILES OF ZIP CODE 11746 THAT IS CAPABLE OF DOING THE NECESSARY REPAIRS,THANK YOU AGAIN FOR YOUR HELP