AAC - Potential Quality Issue. Be AWARE of Warranty Policy

[The Stig]

Originally Posted by rmyers

Well I asked the representative on the phone, she went and talked to someone and came back with the answer that they no longer did that. It is not my intention to slam the company or seek special favors from anyone. I would only encourage AAC to think about the policy and the position it places its customers in. If you are going to stand behind your product and offer a lifetime warranty, I don't understand why you wouldn't allow the customer to buy the replacement and send you back the defective product for a refund, especially when it is 1 of a set of 4 and it has only been in use for a month or so.

I'm guessing you have yet to PM Jonathan?

[CyberDan]

Originally Posted by c_LoW29

I dont think the issue is the warranty I think the issue here is that his experience with multiple sets failing and paying multiple shipping fees outweighs the benefit of having a lifetime warranty. I dont know about anyone else but I dont want to have another part on my car that requires me to constantly check and maintain.

Couldn't agree more with this post... A turd in a box labeled.."guarantee"

[infernostripes!]

Aac lights have never failed at failing me I returned 2 scanners and each one of thier LEDs went out! My 3rd set even went out but screw paying the shipping back a 3rd time!! And then I ordered footwell lights and LEDs were out on each strip! Soo frustrating when your paying like 70$ for lights.

[PIPE]

Originally Posted by Tiffanie@AACstyle.com

I am sorry that you had an issue with the sidemarker.

We do offer a lifetime warranty on all of our products and we are happy to get this exchanged for you. I believe the rep you spoke with has already emailed you the warranty form so we can get it taken care of you.

Boy if that isnt a BS Business response.

[kalimus]

Originally Posted by PIPE

Boy if that isnt a BS Business response.

Why? Aftermarket parts fail. So do stock parts. In both situations, you have a warranty. Although your factory warranty expires. The dealer won't reimburse your gas to drive your car to the dealership for warranty work, just like most companies won't pay your return shipping for an exchange. What more do you want from a company that says "If it breaks, we will replace the part for free... no deductible... for like... ever".

I bet if the owner kept getting crap parts, and talked to Jonathan, he could arrange a refund for them like you would a lemon. There are lots of people using these sidemarkers, and many of them haven't had any problems at all. Bad luck doesn't always mean crappy product.

[c_LoW29]

Originally Posted by kalimus

Why? Aftermarket parts fail. So do stock parts. In both situations, you have a warranty. Although your factory warranty expires. The dealer won't reimburse your gas to drive your car to the dealership for warranty work, just like most companies won't pay your return shipping for an exchange. What more do you want from a company that says "If it breaks, we will replace the part for free... no deductible... for like... ever".

I bet if the owner kept getting crap parts, and talked to Jonathan, he could arrange a refund for them like you would a lemon. There are lots of people using these sidemarkers, and many of them haven't had any problems at all. Bad luck doesn't always mean crappy product.

And I am sure AAC would reimburse the price for the product and all the shipping the person has paid right?

[The Stig]

Originally Posted by c_LoW29

And I am sure AAC would reimburse the price for the product and all the shipping the person has paid right?

Right, because the dealer reimburses you for the gas you used driving to them.

[c_LoW29]

Originally Posted by stieger

Right, because the dealer reimburses you for the gas you used driving to them.

Maybe they would dealers give out gas cards all the time AAC on the other hand is plain out saying we do not.

[joes407]

Originally Posted by stieger

Right, because the dealer reimburses you for the gas you used driving to them.

gotten a many gas vouchers and free oil changes due to dealer screw ups. its still a pain when things go bad so quickly but the vouchers do ease my pain for the most part. there is a 2012 SS at some of our shows who has recently AAC'ed the car and the rear passenger side marker has lights out in it already too

[kalimus]

Originally Posted by c_LoW29

And I am sure AAC would reimburse the price for the product and all the shipping the person has paid right?

The product... I bet if you pushed the issue, yes. That's good business. The shipping, probably not. How many aftermarket part companies do YOU know that pay for return shipping for a warranty replacement? ""

Originally Posted by c_LoW29

Maybe they would dealers give out gas cards all the time AAC on the other hand is plain out saying we do not.

Well I want your dealership. I've NEVER gotten a gas card for any warranty work. Chevy, Ford, or Subaru. Nor do I personally know anyone that has recieved that service. But yes, I suppose that's "all the time".

[The Stig]

Originally Posted by joes407

gotten a many gas vouchers and free oil changes due to dealer screw ups. its still a pain when things go bad so quickly but the vouchers do ease my pain for the most part. there is a 2012 SS at some of our shows who has recently AAC'ed the car and the rear passenger side marker has lights out in it already too

I didn't ask about when the dealer screwed up. I'm talking about normal warranty work. You bring your car in, they find a TSB, and fix it while you wait. Do they give you gas vouchers when this happens?

[c_LoW29]

Originally Posted by stieger

I didn't ask about when the dealer screwed up. I'm talking about normal warranty work. You bring your car in, they find a TSB, and fix it while you wait. Do they give you gas vouchers when this happens?

If I go back to the dealer to fix the same issue multiple times your damn right i will raise a fuss and there will be compensation of some sort. I out of everybody would know I traded in my v6 manual because of 3 transmission failures and will just say I got a lot more than gas cards from GM before trading it in.

[c_LoW29]

Originally Posted by stieger

I didn't ask about when the dealer screwed up. I'm talking about normal warranty work. You bring your car in, they find a TSB, and fix it while you wait. Do they give you gas vouchers when this happens?

So after multiple issues with a product you still consider it "normal" warranty work? If so then you get taken advantage of a lot.

[PIPE]

Originally Posted by kalimus

Why? Aftermarket parts fail. So do stock parts. In both situations, you have a warranty. Although your factory warranty expires. The dealer won't reimburse your gas to drive your car to the dealership for warranty work, just like most companies won't pay your return shipping for an exchange. What more do you want from a company that says "If it breaks, we will replace the part for free... no deductible... for like... ever".

I bet if the owner kept getting crap parts, and talked to Jonathan, he could arrange a refund for them like you would a lemon. There are lots of people using these sidemarkers, and many of them haven't had any problems at all. Bad luck doesn't always mean crappy product.

Sure I agree things fail, Not disagreeing with you. However if the same exact thing fails on 2 different vehicles within a time span of what the OP has stated then yes there is a QC problem. If a part is the result of defect then damn right they should pay to ship there own defective product back, and pay to ship out a new one.