XM Radio Service Issue "BE AWARE" - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

dalasD · 03-22-2010, 08:41 AM

Heads up to everyone related to the XM Radio service.

The short of the story is that I tried it for 3 months and did not use it enough so I canceled. Now I receive collection notices for payment on service that was discontinued.

XM seems to think that they can bully and squeeze a few extra payments with a thretening letter from a collection agency EOS-CCA. They say it was not clear that service was canceled and that it is an ongoing service and will continue past the service date. All fine but when a phone call is not enough and collection notices arrive and the XM Service is not playing in the car that is too much.

If you cancel the service be very, very clear to the provider and back it up in writing. I am just happy I was wise enough to NOT place my credit card on file with them.

Please be careful with XM Radio.........!
.

Krozzbow · 03-22-2010, 08:52 AM

I canceled XM the minute I drove off the lot. They just couldn’t take no for an answer. They tried the sweet talk routine with me about it’s free for the first six months etc. On the last day I get a call about renewing the service and said “Never used it and Not interested“ and is still on as of today.

PB3 · 03-22-2010, 08:54 AM

Sorry to hear about your troubles w/XM. I have had XM installed in my 02 Grand Am and really didnt have much trouble when it came time to cancel. I had payments drafted from my bank account. Other than trying to get me not to cancel my service they were pretty friendly.
I agree though. Get your actions in writing and follow up to be sure both parties are clear on the date of cancelation.

Big Brunsy · 03-22-2010, 08:59 AM

I bought the lifetime service, no payments required (pays for itself in 2.5years)

papabearcamaro · 03-22-2010, 09:44 AM

I am on the fence with the XM thing. Would be nice to have during the summer while the car is being used but it will be stored all winter. To have XM active in the car during winter months would be a total waste. Same with OnStar.

CamaroSkooter · 03-22-2010, 09:46 AM

You actually received collection notices?

I bought the car, and towards the end of the 3-month free trial I got plenty of phone calls and stuff in the mail to try and get me to buy some 1- or 3-year subscription, but I just ignored them. If you never give them your credit card information, then they shouldn't be able to send a collections agency at you at all.

This is an odd situation

brtaus · 03-22-2010, 09:49 AM

I hear all these stories about XM staying on past the free trial and them calling everyday to renew once the free trial is over and what not. Funny thing is for me, on the day my free trial was to end, it ended. I got a few offers in the mail from them but never received a phone call from them.

Wild Bill · 03-22-2010, 10:50 AM

Quote:

Originally Posted by dalasD

Heads up to everyone related to the XM Radio service.

The short of the story is that I tried it for 3 months and did not use it enough so I canceled. Now I receive collection notices for payment on service that was discontinued.

XM seems to think that they can bully and squeeze a few extra payments with a thretening letter from a collection agency EOS-CCA. They say it was not clear that service was canceled and that it is an ongoing service and will continue past the service date. All fine but when a phone call is not enough and collection notices arrive and the XM Service is not playing in the car that is too much.

If you cancel the service be very, very clear to the provider and back it up in writing. I am just happy I was wise enough to NOT place my credit card on file with them.

Please be careful with XM Radio.........!
.

They tried to pull the same $hit with me.

ron10 · 03-22-2010, 10:54 AM

how much is a life time renewal ?

Inferno2SS · 03-22-2010, 10:58 AM

I just dont see the value in it. I hardly ever find music that I enjoy on it. Guess I better send them an email, a letter and call them so they dont try that crap with me.

Captain · 03-22-2010, 10:59 AM

I called XM when I bought the car in November. Told them it would be stored until March or April. Asked if I could please delay my 3 month trial until then.

"Sure" they said, "and I'll make a note of that here on your file."

4-6 phone calls (from them to me) later over the winter I got one salesman who was quite a jerk.

I will not pay XM radio a dime ever, nor use their service.

greenrail · 03-22-2010, 11:04 AM

During the three month trial, I used it twice. Afterthe trial I keep getting emails on the service, but no bills.

I had it for a year on my Grand Prix. Just never usedit that much, so I dropped it.

That's just my experience with it.

irocnroll · 03-22-2010, 11:10 AM

Quote:

Originally Posted by Big Brunsy

I bought the lifetime service, no payments required (pays for itself in 2.5years)

I wish I did that with Sirius when the first introduced it. Was $250 back then. I payed that out like 3 times over now.

slick rick · 03-22-2010, 11:14 AM

Quote:

Originally Posted by CamaroSkooter

You actually received collection notices?

I bought the car, and towards the end of the 3-month free trial I got plenty of phone calls and stuff in the mail to try and get me to buy some 1- or 3-year subscription, but I just ignored them. If you never give them your credit card information, then they shouldn't be able to send a collections agency at you at all.

This is an odd situation

03-22-2010, 08:41 AM	#1
dalasD Drives: 2SS/SIM/M6 Join Date: Jun 2009 Location: Naples, Florida Posts: 8 View My Garage	XM Radio Service Issue "BE AWARE" Heads up to everyone related to the XM Radio service. The short of the story is that I tried it for 3 months and did not use it enough so I canceled. Now I receive collection notices for payment on service that was discontinued. XM seems to think that they can bully and squeeze a few extra payments with a thretening letter from a collection agency EOS-CCA. They say it was not clear that service was canceled and that it is an ongoing service and will continue past the service date. All fine but when a phone call is not enough and collection notices arrive and the XM Service is not playing in the car that is too much. If you cancel the service be very, very clear to the provider and back it up in writing. I am just happy I was wise enough to NOT place my credit card on file with them. Please be careful with XM Radio.........! .

03-22-2010, 08:52 AM	#2
Krozzbow Drives: 2LT/BB 3.6 V6 6-M Jun'09 #A9100242 Join Date: Jul 2009 Location: New York Posts: 543 View My Garage	I canceled XM the minute I drove off the lot. They just couldn’t take no for an answer. They tried the sweet talk routine with me about it’s free for the first six months etc. On the last day I get a call about renewing the service and said “Never used it and Not interested“ and is still on as of today. __________________

03-22-2010, 08:54 AM	#3
PB3 Drives: 2010 CGM 2LT/RS/GFX/M6 Join Date: Jan 2010 Location: San Antonio, TX Posts: 1,689	Sorry to hear about your troubles w/XM. I have had XM installed in my 02 Grand Am and really didnt have much trouble when it came time to cancel. I had payments drafted from my bank account. Other than trying to get me not to cancel my service they were pretty friendly. I agree though. Get your actions in writing and follow up to be sure both parties are clear on the date of cancelation. __________________ "Reality is an illusion that occurs due to lack of alcohol" -W.C.Feilds

03-22-2010, 09:44 AM	#5
papabearcamaro Drives: 2012 Chevrolet Silverado 4x4 Z71 Join Date: Dec 2009 Location: WI. Posts: 1,744	I am on the fence with the XM thing. Would be nice to have during the summer while the car is being used but it will be stored all winter. To have XM active in the car during winter months would be a total waste. Same with OnStar. __________________ SOLD(Traded for 2012 Silverado Z71 4x4 and 2012 Sonic Hatch.)...2010 Camaro 1SS/RS/LS3,yellow with House of Kolor Tangerine Pearl rally stripes,manual trans.Hurst short throw shifter,4 pack rally gauges,Roto-Fab air intake,Kooks long tube headers with high-flow cats,Borla S-Type catback exhaust,Comp Cam,PRC ported heads,Maggie with 3.6 pulley and 1:1 cog drive,secondary fuel system with 65lb injectors,ADM digital A/F and Boost gauge,Pfadt trailing arms and subframe bushings.614.25rwhp/566.82rwtq on 8# of boost. 2012 Chevrolet Silverado 1500 EX.Cab 4X4 Z71.

03-22-2010, 11:04 AM	#12
greenrail Comic Curmudgeon Drives: 2010 Camaro 2SS-2010 VW CC Sport Join Date: Mar 2008 Location: Near Chicago, IL Posts: 2,395	During the three month trial, I used it twice. Afterthe trial I keep getting emails on the service, but no bills. I had it for a year on my Grand Prix. Just never usedit that much, so I dropped it. That's just my experience with it. __________________ Member Illinois Camaro Club His Name is Rosie - "Speak Softly and Carry a Big Stick!" - If you know who said that, then you know the genesis of his name.

03-22-2010, 08:59 AM	#4
Big Brunsy Drives: 2010 supercharged LS3 Join Date: Jan 2010 Location: Le Mars, Iowa Posts: 2,235 View My Garage	I bought the lifetime service, no payments required (pays for itself in 2.5years)

03-22-2010, 09:46 AM	#6
CamaroSkooter Retarded One-Legged Owl Drives: 2010 Black Camaro 2SS Join Date: Oct 2008 Location: San Antonio, TX Posts: 9,745	You actually received collection notices? I bought the car, and towards the end of the 3-month free trial I got plenty of phone calls and stuff in the mail to try and get me to buy some 1- or 3-year subscription, but I just ignored them. If you never give them your credit card information, then they shouldn't be able to send a collections agency at you at all. This is an odd situation

03-22-2010, 09:49 AM	#7
brtaus Drives: None Join Date: Oct 2009 Location: Phoenix, AZ Posts: 574 View My Garage	I hear all these stories about XM staying on past the free trial and them calling everyday to renew once the free trial is over and what not. Funny thing is for me, on the day my free trial was to end, it ended. I got a few offers in the mail from them but never received a phone call from them.

03-22-2010, 10:54 AM	#9
ron10 Drives: 2010 2SS IOM L99 Join Date: Jan 2010 Location: LOUISVILLE,KY.. Posts: 7,545	how much is a life time renewal ?

03-22-2010, 10:58 AM	#10
Inferno2SS Drives: 2010 IOM 2SS/RS Join Date: Feb 2010 Location: Westminster, CO Posts: 797 View My Garage	I just dont see the value in it. I hardly ever find music that I enjoy on it. Guess I better send them an email, a letter and call them so they dont try that crap with me.

03-22-2010, 10:59 AM	#11
Captain Drives: 2010 2LT RS Join Date: Mar 2010 Location: Papillion, NE Posts: 107 View My Garage	I called XM when I bought the car in November. Told them it would be stored until March or April. Asked if I could please delay my 3 month trial until then. "Sure" they said, "and I'll make a note of that here on your file." 4-6 phone calls (from them to me) later over the winter I got one salesman who was quite a jerk. I will not pay XM radio a dime ever, nor use their service.

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