08-06-2010, 09:38 AM | #57 | |
|
Quote:
My issue is first they say its a hardware problem and blow us off. And then they try to make us believe that the hardware was created overnight, and thats why they can't work with the older models. For them to have the hardware and software setup for the 2011 model, this project would have been started atleast a year ago. And for them to release the new hardware and software in time to be installed on the 2011 models, they would have gone through testing all winter and early part of spring, before making the recommendation to install it in 2011. So they should tell their owners the real problems working with the 2010 and not treat the owners as if they are stupid. They should have also released this info along with the new features of the 2011 models, because yes this is a new feature. I am sure since so many people held off buying the 2010s because of HUD and color options, many people would have waited till they had the latest and greatest from OnStar.
__________________
Formerly owner of:
2012 2SS/RS Build Thread - Totaled by red light runner 2010 LT/RS Build Thread - Traded in for 2012 2SS 2007 Acura TSX 1992 Oldsmobile Achieva V6 1992 Mercury Sable |
|
08-06-2010, 09:50 AM | #58 |
Drives: 2017 SS Join Date: Apr 2009
Location: Burlington Township, New Jersey
Posts: 833
|
__________________
2017 CAMARO SS
|
08-06-2010, 10:19 AM | #59 |
The Milano
Drives: 2017 Firefly ShipWorks Join Date: Jun 2010
Location: Chicagoland (Crown Point, IN)
Posts: 1,877
|
Somebody nut up and call on-star and ask them to remote start your car and see if they can...
__________________
My first Love. She was called "Miss Carriage" (still cry when I think about her)
383, Muncie 4 speed, custom linkage mated to hurst short throw shifter. |
08-06-2010, 10:38 AM | #60 | |
knows 2 facts about ducks
Drives: ...and they're both wrong Join Date: Aug 2009
Location: The HMS Invincible
Posts: 25,072
|
Quote:
- remote start and remote shut down of your vehicle - GPS tracking to within 50 yards - sound the alarm/honk the horn - tell you if your tire pressure is low - Lock/Unlock your vehicle remotely - uses the car's black box to recall what the car was doing seconds before an accident (down to if you were wearing your seat belt, how loud the radio was, if you hit the brakes right before, etc) |
|
08-06-2010, 10:48 AM | #61 |
The Freak Kid
|
the plot thickens...
__________________
|
08-06-2010, 10:52 AM | #62 |
|
Agreed. The limitation here is mot the hardware. The limitation is that GM was coming out with new OnStar hardware and was too cheap or lazy to invest in coding in backward compatibility for this feature.
__________________
MBRP Catback/Magnaflow Resonated X/Airraid V2 CAI/Dash ABL/Interior LEDs/Custom Paint/Jet Coated American Racing LT Headers/High Flow cats/Trifecta Tune |
08-06-2010, 12:32 PM | #63 | |
Custom User Title :D
Drives: 2011 Summit White 2LT/RS Join Date: Dec 2009
Location: Bolingbrook, IL
Posts: 2,342
|
Quote:
|
|
08-06-2010, 12:44 PM | #64 | |
Drives: Black 2LT RS CGM Rallys Join Date: Mar 2010
Location: Arizona
Posts: 104
|
Quote:
|
|
08-06-2010, 12:50 PM | #65 |
Unleash the Beast!
|
Here is the problem, Gen 8 hardware does the exact same thing as the Gen 9. The only difference is one can be done via app and the other can be done by an Onstar advisor. The hardware itself isn't the problem, for them to say it is, is pure BS. They just don't want to build the interface for the customers to have the same abilities that the Onstar advisors have.
It wouldn't be so bad if they had announced this when the info for the 2011 models came out. Many people had the opportunity to buy either a 2010 or 2011 and didn't have this piece of information even though GM knew about it well in advance of the 2011 models. We, the 2010 GM owners took a leap of faith that they wouldn't leave us hanging when we bought our vehicles. They can do it, but just don't "want" too. Onstar's Facebook page has been nuts on this top and this is their latest response. "We recognize the service limitations of our hardware and we are committed to exploring more flexible solutions for our mobile app offerings. As we explore, we will continue to offer similar services through our advisors who are a blue button press or a phone call away. We are listening to your comments and are taking them to our tech team to see if they can develop a solution. -Stacy" Again, advisors can do it, an interface for the customer to have the same capability is not out of the question. Just poor direction by upper management. BS |
08-06-2010, 01:09 PM | #66 | |
|
Quote:
__________________
Formerly owner of:
2012 2SS/RS Build Thread - Totaled by red light runner 2010 LT/RS Build Thread - Traded in for 2012 2SS 2007 Acura TSX 1992 Oldsmobile Achieva V6 1992 Mercury Sable |
|
08-06-2010, 01:55 PM | #67 | |
Drives: 2010 2SS/RS M6 Join Date: Jun 2010
Location: PC Socialist WA
Posts: 246
|
Quote:
__________________
------------------------------------------------
|
|
08-06-2010, 02:11 PM | #68 |
Drives: 2010 IOM SS/RS Join Date: Dec 2008
Location: St. Louis, MO
Posts: 659
|
All they have to do is make an app that talks to the same computer the live rep uses when you call. Your just taking the rep out of the equation. IF I call them to start my car, they push a button to do it. All they have to do is make an app that pushes that same button (inside the software of course). So whats the big hold up?
__________________
|
08-06-2010, 04:08 PM | #69 |
The Milano
Drives: 2017 Firefly ShipWorks Join Date: Jun 2010
Location: Chicagoland (Crown Point, IN)
Posts: 1,877
|
I just hung up the phone with ONSTAR: REMOTE START CANNOT BE DONE VIA TELEPHONE.
__________________
My first Love. She was called "Miss Carriage" (still cry when I think about her)
383, Muncie 4 speed, custom linkage mated to hurst short throw shifter. |
08-06-2010, 04:23 PM | #70 |
Drives: fast. Join Date: Jul 2009
Location: Stoughton, MA
Posts: 189
|
I just say get over it. I mean NONE OF YOU cared when you didn't know about it right? Well for those who own 2010 cars...just pretend it doesn't exist. You were perfectly fine without it.
Just be happy with what you have...nothing is perfect in life, and when you add a huge company into the equation are they going to make it easier for you ALL the time? Hell no. Of course they DO make things better for the customer, but not 100% of the time. I like it better anyway having to actually walk up to my car and lock the doors. Something about putting the key in the door, turning it and hearing all the locks lock at once. Yeah, sometimes you forget but hey...it happens. You just go back and lock it. It's all luxury, not necessity. Owning a car in itself is a privilege, not a right, but it seems that more and more think it is. That's all I have to say. I know a lot of you will disagree but if you do, be nice about it. Don't do or or any of those. Just address is in a nice calm way. I've stated my opinion just as you have.
__________________
|
|
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Onstar....a spy???? please comment | dieseldave24v | General Automotive + Other Cars Discussion | 138 | 02-23-2012 01:12 PM |
STORY... Cool iPhone 3GS and AUX feature (might work on other phones) | rallyyellow | Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum | 15 | 12-30-2009 01:10 PM |