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Old 09-25-2010, 02:37 PM   #29
el ess A
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Since opinions are like azzholes...

I have an opposite problem. The local Chevy sales department are friggin' retards. That's all I'll say about that. I've had to buy my cars/trucks out of town or somewhere else for the last nearly 20 years. They've lost nearly 200K worth of new car sales from me over the years not because I didn't give them a chance, they've had many, but because they were tools about it. The service and parts departments are excellent, however. Great service, no complaints.

The OP's note is a bit snobbish on the surface, but should be no different on the model. Like was stated, there are some people that love and baby their cars that AREN'T Camaros or Corvettes. And some don't give a crap. But the dealership wasn't up to par in the OP's opinion, so then that's the bottom line. Quality service is in the eye of the beholder.

And the defense that GM is a separate entity, albeit true, is a pretty lame cop out. People that are in or close to GM and understand how it works knows the score. But in the eyes of Joe Public, that line isn't clear. GM dealers are the "face" of GM. Like it or not, that's how it's perceived by many. Bad GM dealership visits turn people off and they tend to blame GM. Wrongly so, technically, but that's how perception turns to reality. And if GM isn't in any way to blame and can't control the dealerships, then why do they give two craps about you sending corporate a questionnaire? If GM allows a dealership to put up a GM sign out front, they will ultimately be held to account of how the dealer performs. May not be right, but that's how it is.

If you got crappy service and a crummy burger from McDonald's, would you chalk it up to the franchisee doing bad or would it make you think about previous service stopping in at another McDonald's somehwere else, ultimately holding McDonald's at fault? Don't worry, customer (dis)satisfaction reporting is only a mouse click away.

Always remember, be honest and truthful on the feedback. Most dealerships want you to check off excellent on everything because anything less is a ding on them to which you think they just shot the Pope (which I find a bit of fault on the scoring from GM). So I tell them they better do everything excellent then because I'll grade it as I see it.
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Old 09-25-2010, 02:46 PM   #30
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I'll say that it doesn't matter what you buy. You should always get a high level of service. Buying a car of any price means you are committing a large sum of your income into it. The dealer should treat every customer as if they were their most important one. It's to bad your dealer has failed.
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Old 09-25-2010, 02:53 PM   #31
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Originally Posted by fastkevman View Post
After a great experience ordering and taking delivery of my Camaro the same dealer really "bombed" in the service department and it would seem that my not-so-great service experience isn't uncommon.
So when I received the GM questionnaire after my dealer visit here is how I responded.

"Certain vehicles are more important to their owners than others, i.e. Corvette, Camaro.
They are more for personal gratification than they are for basic transportation.
I do not think it is unrealistic to understand that owners of vehicles of this nature are more demanding than the average "Joe" or "Jane", any imperfection is less acceptable and the expectation of a higher level of service should be understood.
I believe it is obvious that not every service department can meet that expectation and XXXXX Chevrolet in my opinion is not a dealership I would recommend to any Corvette or Camaro owner at this time, it is unfortunate because their sales team did an excellent job.
The above may sound snobby or snide but, I am sure the average Cobalt, Malibu, or Tahoe owner does not get all the stares, thumbs-up, and positive comments that I do with my beloved Camaro SS.
GM is using this "car culture" love for sales but, you must preserve the positive experience beyond the sale."

Does anyone else feel the same way or am I whacky?


i bought this


not this
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Old 09-25-2010, 03:46 PM   #32
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I think GM does care, but since they need any sale they can get, they tread lightly. GM helped me instantly when I called about the loan on my trade-in not being paid off in 4 weeks. They were using me to finance part of their used car inventory. GM got it done the next day and kept in touch to verify that it had been done. I find my local Caddy dealer to be the best I ever heard of. When I need something, I go to them. Each dealer is different. Some are top notch and some are crooked slugs.
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Old 09-25-2010, 05:22 PM   #33
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This is going to be a long one guys...

I disagree with the special treatment thing, But i do understand heres why. This is my first time dealing with a dealer and my first new car ever so i was a noob to all of it. When i had my first issue with the car (a nail in the tire and yes i got the tire rim warranty thing) i went in with just me didnt ask daddy to come and back me up. I got a service guy and he asked what happened. I told him and showed i had the coverage for the tires. He then told me i was mistaken i didnt know what i was talking about and that nails arent covered and it would cost me over 600 dollars for just a new tire. I said BS and walked out. Called the department head of services and told her my story. Said i dont think it was smart or fair to treat me like a kid and for him to try to walk all over me. In the paperwork nails and road debris is covered so why wasnt i taken care of? I was then refereed to the corvette specialist and he would be taking care of me from then on. Ever since i stood my ground things have been great. My new guy understands how we fell about these cars and is willing to work to make sure i am taken care of every time i come in. So some people just dont care enough and some will go the extra mile to make everyone they help happy. Just like at my job when ever a router or modem comes back from failing in the field i do everything i can to find out why and how to fix it.
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Old 09-25-2010, 05:32 PM   #34
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GM and the dealership are two separate entities in which one licenses to sell the other's product with certain guidelines of course.

Really blows some do not care about after selling the car, they are robbing themselves in the biggest profits for the dealership such as maintenance care, your friends, your future purchases.

Really, they got to be morons not to take care of you!

The dealership I went to was on thin ice if I caught any of that crap from reading the horror stories here. I even had another place all lined up and walk out.

Turns out they really did go the extra mile, and in all their departments. I'll be sticking with them.
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Old 09-25-2010, 06:00 PM   #35
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You know what theres two sides to this argument, I own a Land Rover but its a Freelander. Now it was still a very expensive car and the sales team reinforces the fact that now youre a part of the LR family, but when I bring it in for service the service writers and mechanics all treat me and it like its a POS. I am entitled to a loaner car when I bring it in but I am stuck with a vovlo w/ 200k on it when Range Rover drivers get a brand new LR3.
Noone should be treated better than another just because of the car they drive but if you feel that a service dept or dealership in general isnt treating your car the way you want, you have to bring it somewhere else. period.
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Old 09-25-2010, 06:20 PM   #36
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Originally Posted by The_Blur View Post
Your dealership does not represent GM. Each dealer is independent. They are not franchises. They are not corporate-owned. They are independent small businesses with their own customer service issues. GM is a completely separate entity.

Keeping all of that in mind, your dealer is an idiot, although you are not in a position to demand special service based upon the car you drive.
I'm not sure I agree. I do think dealers represent the automaker. Thats why you'll never see a GM / Ford dual new dealer.

And without a dealer network, an automaker can't survive. At least until they go the Apple route.

GM needs to crack down on bad dealers...it could cost GM if they don't.
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Old 09-25-2010, 06:44 PM   #37
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I'm not sure I agree. I do think dealers represent the automaker. Thats why you'll never see a GM / Ford dual new dealer.

And without a dealer network, an automaker can't survive. At least until they go the Apple route.

GM needs to crack down on bad dealers...it could cost GM if they don't.
Sorry but I have seen a couple Chevy, Ford and Chrysler/Dodge all in one dealers around here.. one lost his chevy dealership because of poor sales tactics, but it seems Chrysler and ford don't mind the way he deals...
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Old 09-25-2010, 07:38 PM   #38
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Not really.

GM will only care if they get enough flack about an issue. They are like a lot manufactures and only want to make enough $ to give out big bonuses. They didn't need a bail out because they cared.
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Old 09-25-2010, 07:58 PM   #39
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Quote:
Originally Posted by fastkevman View Post

Does anyone else feel the same way or am I whacky?
I think a lot of people feel the same way when a dealer doesn't do a good job in service. The company DOES (believe it or not) care about these comments.

You said something though, that I wanted to highlight...

"I do not think it is unrealistic to understand that owners of vehicles of this nature are more demanding than the average "Joe" or "Jane", any imperfection is less acceptable and the expectation of a higher level of service should be understood."

I think you've got to flip the coin...and realize (to a point) that we're no more important than any other customer. Regardless of our passion for the car; it's a perfectionist attitude that we've all to got for this car that, in my humble opinion, we need to temper a little bit.
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Old 09-25-2010, 08:01 PM   #40
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Old 09-25-2010, 08:04 PM   #41
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I think a lot of people feel the same way when a dealer doesn't do a good job in service. The company DOES (believe it or not) care about these comments.

You said something though, that I wanted to highlight...

"I do not think it is unrealistic to understand that owners of vehicles of this nature are more demanding than the average "Joe" or "Jane", any imperfection is less acceptable and the expectation of a higher level of service should be understood."

I think you've got to flip the coin...and realize (to a point) that we're no more important than any other customer. Regardless of our passion for the car; it's a perfectionist attitude that we've all to got for this car that, in my humble opinion, we need to temper a little bit.
if we all bought Bentleys... would we receive better service at the Bentley dealers?

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Old 09-25-2010, 09:32 PM   #42
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First of all, a Camaro or Corvette owner doesn't deserve any special treatment. Everyone should be treated with an equal amount of respect. I would much rather have a great service department than sales department. You only have to deal with sales once. Unfortunately it's been my experience that a majority of service departments are sub par. GM, Ford, Dodge and Dodge dealerships.
I have to agree with JUISSD!
If people are having problems with their Service Departments they need to be complaining to the SERVICE MANAGER. Then if you don't get any satisfaction doing that then go to the DEALERSHIP OWNER. If the service writers are treating you like second rate citizens then this is a leadership issue. No one should be treated any differently than anyone else. I have been treated very well by my Dealership, both by the Sales Dept. and the Service Dept. The Sales Mgr. has been awesome towards me, even to this day, about 16 months after delivery. He honors all my requests, even when I'm a pain in his ass. The Service Manager is a personal friend of mine, but I get treated no different than the 85 year old with the '76 Caprice. They have done all of my mods except the CAI. The Bodyshop Manager came in on his day off and personally did the estimate when my Camaro was rearended.
So everyone, what this boils down to Ladies and Gentlemen, is the "Leadership" of the Dealership.
I suggest trying to getting to know who works on your cars/trucks.
Going in with a bad attitude will only get you crappy service.

This is my $.02.
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