04-27-2012, 01:20 AM | #1 |
Warranty voided for tinted windows
I'll start off by saying this is not on my camaro but on my wife's 2010 tahoe. The drivers side inside door handle was broken and wasn't opening the door. So I took it to the dealership thinking "No problem it's still under the 3 year/36,000 mile warranty. Well they tell me its a certain part on the inside of the door but they won't cover the work under warranty because the windows are tinted and it appears that the window tinters took the door panel off. I had the tahoe tinted the day I bought it in 2010 in South Carolina, I am now in Hawaii. How would they be able to tell if the door panel was taken off and who cares if it was? I emailed chevy twice to ask about this and try to get it settled but they never emailed me back. My wife called them and finally chevy called back and said it's up to the dealer if they want to fix it under warranty or not and they didn't want to but they would give me 15% off the part and labor. And since I'm in Hawaii I only have 2 choices of dealerships and they both said no. Anyone else had anything as stupid as this? This is really turning me away from Chevy.
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04-27-2012, 01:25 AM | #2 |
Enthusiast
Drives: Camaro SS | e92 M3 Join Date: Apr 2012
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wow... this sucks. I might cancel my extended warranty.
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04-27-2012, 08:11 AM | #3 |
Drives: Beest Join Date: Aug 2011
Location: Indy
Posts: 660
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ouch! It might just be the dealer. My last car I had a window regulator problem still under warranty with tinted windows that were not done at their dealership. They still fixed the regulator and gave me a credit towards getting the window retinted. I try to have a good relationship with dealers for times like these
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04-27-2012, 08:15 AM | #4 |
knows 2 facts about ducks
Drives: ...and they're both wrong Join Date: Aug 2009
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Tell the dealer that they need to prove that your tinted windows broke the part. If they can't prove it then they have to do it under warranty.
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04-27-2012, 08:17 AM | #5 |
Automotive Designer
Drives: 2011 Camaro 2SS/RS (LS3) Join Date: Jul 2009
Location: Detroit, MI
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Perhaps they found broken clips on the door panel. This would hint that the door panel was taken off incorrectly.
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04-27-2012, 08:21 AM | #6 |
B.O.D. 02/16/10
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Seems like the two of them are covering each others back. Try getting the window tint installers point of veiw as to why a dealership would reject their work. See if they stand behind their work.
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04-27-2012, 08:33 AM | #7 |
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04-27-2012, 08:36 AM | #8 |
Drives: 2010 SS/RS Join Date: Mar 2011
Location: San Diego
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They're dumb as a box of rocks. Most tinters have absolutely no reason to take a panel off. They flip the top lip down, or have other means of getting the tint below the "wipe" on the top of the panel. When they're done, just pop the lip back in place and done. Time is money and they're not wasting effort on removing panels when there's easy ways around it. The Camaro tint job was the same. He didn't remove a single panel.
Mental retardation aside, there's no "magical wear" from a phillips screwdriver used by your tint guy and the assembly plant that originally built the Camaro. This isn't the old days where pop tabs break and doors are a huge PITA. Your dealers service manager is stuck in the 80s.
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04-27-2012, 09:04 AM | #9 | |
Drives: 2010 SGM 1LT (Manual) Join Date: Sep 2010
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Quote:
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04-27-2012, 09:08 AM | #10 |
36.58625, -121.7568
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I'd be taking my business elsewhere at that point. That's just wrong.
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04-27-2012, 09:13 AM | #11 | |
Drives: 1965 Chevelle Malibu Join Date: Jan 2012
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04-27-2012, 01:38 PM | #12 | |
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04-27-2012, 02:07 PM | #13 |
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,328
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I'm really sorry to hear about this spacecowboy. I'm not personally familiar with Hawaii myself (though I'd like to acquaint myself with the place some time). If there are other GM dealers than the 2 Chevrolet dealers you mention then you can take it to them. If not let me know and I'll do what I can to try and help you. Also you say that your wife spoke with us. Did she get a case number from that phone call? If so I'd like to look it over. Thank you for your time.
Jeff Morris, Chevrolet Customer Service |
04-27-2012, 02:30 PM | #14 |
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small market dealerships....they want your money, that's all.
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