AVOID ManTrans In Florida

[Feffman]

Good Day All:

As is often quoted, “Enter at your own risk”. Do NOT send your transmission to ManTrans (www.ManTrans.net or www.ManTrans.com) in Tallahassee, Florida.

After speaking with Cindy Allen of ManTrans, I sent them a 65K mile ZF 5-speed transmission for a rebuild just to make sure it was new before installing. My credit card was billed immediately. The transmission was delivered to their facility May 28, 2019 for what was supposed to be a 2-3 week rebuild. As you can guess, it’s now mid-October 2019 and no transmission.

The ongoing saga:
• We need one bearing to finish the rebuild (July 2, 2019)
• The transmission is completed and needs to be run on the dyno (August 8, 2019)
• I’m not sure what’s going on with it. I’ll call you back (July – October 2019)
• Transmission is finished and ready to go on the dyno today (September 9, 2019)
• Owner Darrell Moore (darrell@mantrans.com) tells me they need a bearing and a synchro (September 23, 2019)
• Owner hung up on me after I asked them to ship the transmission back to me. Long, excuse filled e-mail from owner in response to my e-mail. Taking synchro from core they have in house (September 26, 2019)
• October 1, 2019 e-mail inquiry to the owner with response: “Builder out today, I’m getting with him now to confirm”. Of course, no response three days later.
• October 7, 2019 owner says transmission shipping 10/8 or 10/9/19 after dyno run. They will send me the video of the dyno.
• October 9, 2019 “Builder out with death in family. If it doesn’t ship today. I guarantee it will tomorrow”
• October 15, 2019 phoned and left a message as well as e-mail. No bill of lading so obviously transmission isn’t done and hasn’t shipped.

I’ve contacted the credit card company to dispute the charge, but since it’s past 60 days, they’ve no guarantee. I’m writing off the ZF transmission costs as part of my ongoing adult education.

Call this my mistake for at least not checking the Better Business Bureau. I don’t usually put much stock in the BBB, but I’ve never seen a “F” rating.

https://www.bbb.org/us/fl/tallahasse...0403-160444139

Many of us have had similar issues with other vendors. This is my experience with ManTrans. You may want to avoid them.

God knows in what condition the ZF will be returned, if it comes back at all.

Feff

[imaSSnake]

With a name like mantrans I would have avoided them anyway.
Bummer, hope there's still a chance you'll get your money back

[Deputy347k9]

Originally Posted by Feffman

Good Day All:

As is often quoted, “Enter at your own risk”. Do NOT send your transmission to ManTrans (www.ManTrans.net or www.ManTrans.com) in Tallahassee, Florida.

After speaking with Cindy Allen of ManTrans, I sent them a 65K mile ZF 5-speed transmission for a rebuild just to make sure it was new before installing. My credit card was billed immediately. The transmission was delivered to their facility May 28, 2019 for what was supposed to be a 2-3 week rebuild. As you can guess, it’s now mid-October 2019 and no transmission.

The ongoing saga:
• We need one bearing to finish the rebuild (July 2, 2019)
• The transmission is completed and needs to be run on the dyno (August 8, 2019)
• I’m not sure what’s going on with it. I’ll call you back (July – October 2019)
• Transmission is finished and ready to go on the dyno today (September 9, 2019)
• Owner Darrell Moore (darrell@mantrans.com) tells me they need a bearing and a synchro (September 23, 2019)
• Owner hung up on me after I asked them to ship the transmission back to me. Long, excuse filled e-mail from owner in response to my e-mail. Taking synchro from core they have in house (September 26, 2019)
• October 1, 2019 e-mail inquiry to the owner with response: “Builder out today, I’m getting with him now to confirm”. Of course, no response three days later.
• October 7, 2019 owner says transmission shipping 10/8 or 10/9/19 after dyno run. They will send me the video of the dyno.
• October 9, 2019 “Builder out with death in family. If it doesn’t ship today. I guarantee it will tomorrow”
• October 15, 2019 phoned and left a message as well as e-mail. No bill of lading so obviously transmission isn’t done and hasn’t shipped.

I’ve contacted the credit card company to dispute the charge, but since it’s past 60 days, they’ve no guarantee. I’m writing off the ZF transmission costs as part of my ongoing adult education.

Call this my mistake for at least not checking the Better Business Bureau. I don’t usually put much stock in the BBB, but I’ve never seen a “F” rating.

https://www.bbb.org/us/fl/tallahasse...0403-160444139

Many of us have had similar issues with other vendors. This is my experience with ManTrans. You may want to avoid them.

God knows in what condition the ZF will be returned, if it comes back at all.

Feff

WOW! having my morning coffee I decided to hit your BBB link. Was amazed at the amount of negativity associated with that company. Sort of reminds me of Maryland Speed LLC out of Hollywood, Maryland. The Maryland Attorney Generals Office came down on them last September for basically the same scams. Taking people money and not delivering the products.

Instead of taking this as a lesson learnt, I would contact the Attorney Generals Office and tell them to review the BBB information on this company. Who knows they might do something. This place needs to be closed... Me... I would spend the time to drive there and see the owner and get my transmission back, "if" they even still have it.

[Feffman]

Originally Posted by Deputy347k9

….Instead of taking this as a lesson learnt, I would contact the Attorney Generals Office and tell them to review the BBB information on this company. Who knows they might do something. This place needs to be closed... Me... I would spend the time to drive there and see the owner and get my transmission back, "if" they even still have it.

I contacted ManTrans today to request they ship my tranny back. If I don't hear from them tomorrow or Monday, I'll contact the Florida AG's office.

Drive is 1,640 miles round trip.

Feff

[Deputy347k9]

Originally Posted by Feffman

I contacted ManTrans today to request they ship my tranny back. If I don't hear from them tomorrow or Monday, I'll contact the Florida AG's office.

Drive is 1,640 miles round trip.

Feff

That is a long drive, at least you can add some smoke and just maybe the fire will rage!

[Vegas Bound]

Originally Posted by imaSSnake

With a name like mantrans I would have avoided them anyway.
Bummer, hope there's still a chance you'll get your money back

That was my first thought as well. But don't be too hard on them, they might sue for some stupid discrimination thing.

[Feffman]

October 21 owner claims transmission is done. October 31, owner says transmission is done and will be shipped out Monday, November 4th. November 6th no Bill of Lading or shipping proof of any type.

Feff