Summit? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Crand · 03-22-2023, 11:43 PM

I ordered about 30 parts on Monday because I'm rebuilding my engine and fixing a couple of things that you need to fix on a car with 250,000 miles on it. I received the first of four main bearings today and when I opened the package from summit, I could hear them rattling around in the box. They were not wrapped in paper, it was just both halves of the bearing rattling around in the box. This is the first time I've ever purchased anything from them and this is what I got. How could you let this go out the door? I seriously doubt I'm the first person they've shipped these to. The bearings that came off my crankshaft after 250,000 mi looked brand new compared to this. Not a good look.

ariZona28 · 03-23-2023, 02:50 AM

Definitely unacceptable. I would contact them ASAP and voice your concern. Sometimes Summit acts as the "middleman" and the parts come directly from the manufacturer. I've spent a s#!t load of money with them and I always had good luck with thier customer service.

ABM2SS · 03-23-2023, 07:09 AM

Quote:

I've spent a s#!t load of money with them and I always had good luck with thier customer service.

Same experience here. Call them you'll talk to a human that speaks English and they will resolve the issue.

1JEWLDSSRS · 03-23-2023, 09:02 AM

As stated above. I have spent quite a lot of money with them and never an issue. Call them and they will make it right!! Their customer service is top notch when ever I had to call them. Good luck.

gtstorey · 03-23-2023, 09:10 AM

Probably a return that was put back into stock without being checked. It happens.

Badbubba · 03-30-2023, 02:00 PM

Never had a problem with Summit. As someone stated, possibly a returned item. Probably to have been wrapped in waxed paper.

SS•209•California · 03-30-2023, 07:18 PM

That’s not cool at all I’m actually surprised it was sent out like that what were they thinking. I’ve purchased lots of items over the years from summit and still do to this day with no problems or complaints. But like stated up above they are the middle man sometimes. I bet if you contact them they will make it right.

SaReNi · 03-30-2023, 09:29 PM

seems like nowadays, nobody bothers to check what it is they are sending out. it's in the box, pack it up and send it. deal with the issue if there is one.

Chevyjk33 · 04-03-2023, 02:53 PM

I live right down the road from their Tallmadge warehouse and have never had any quality issues with them. However, I think someone hit the nail on the head that they don't stock the OEM stuff and they just act as a middleman. I'm willing to bet if you contact them they will help you get it taken care of.

1JEWLDSSRS · 04-04-2023, 08:52 AM

Don't ya just love it when it's been 12 days from the OP's post, and no replies, or thanks? Makes you wonder why they even ask.. Should have been taken care of by now. lol.

03-22-2023, 11:43 PM	#1
Crand Drives: away the ladies :( Join Date: Aug 2012 Location: Phoenix, AZ Posts: 235	Summit? I ordered about 30 parts on Monday because I'm rebuilding my engine and fixing a couple of things that you need to fix on a car with 250,000 miles on it. I received the first of four main bearings today and when I opened the package from summit, I could hear them rattling around in the box. They were not wrapped in paper, it was just both halves of the bearing rattling around in the box. This is the first time I've ever purchased anything from them and this is what I got. How could you let this go out the door? I seriously doubt I'm the first person they've shipped these to. The bearings that came off my crankshaft after 250,000 mi looked brand new compared to this. Not a good look. Attached Images

03-23-2023, 02:50 AM	#2
ariZona28 Give speed a chance Drives: 2015 Camaro 2LS, 2015 Camaro Z/28 Join Date: Nov 2019 Location: Mesa, Az Posts: 2,234	Definitely unacceptable. I would contact them ASAP and voice your concern. Sometimes Summit acts as the "middleman" and the parts come directly from the manufacturer. I've spent a s#!t load of money with them and I always had good luck with thier customer service. __________________ 2LS: a TREMENDOUS machine. Z/28: it's a BIT MORE POWERFUL, of course.

03-23-2023, 09:02 AM	#4
1JEWLDSSRS Drives: 2011 SS-RS Join Date: May 2011 Location: FLORIDA Posts: 11,442	As stated above. I have spent quite a lot of money with them and never an issue. Call them and they will make it right!! Their customer service is top notch when ever I had to call them. Good luck. __________________ TSP STAGE 3 CAM,231/246 @112 LSA 614/641 LIFT, CIRCLE D 5C-4200-4500 CONVERTER,LOD INTAKE.CORSA EXHAUST. DSS 1 PC DS. PEGASUS SOLID CRADLE MOUNTS. 486RWHP/475RWTQ.LOTS MORE.

03-30-2023, 02:00 PM	#6
Badbubba GrINned & JUICEd Drives: 15STI, 10Expy, 10 2SS/RS M6, 47KB1 Join Date: Nov 2009 Location: Pittsburgh, PA Posts: 1,247	Never had a problem with Summit. As someone stated, possibly a returned item. Probably to have been wrapped in waxed paper. __________________ GPI SS3 Cam & stuff,N.O. Plate(dedicated fuel tank,progressive,fuel hose upgrade,remote opener,heater,console switches),LNC2000,CTAP,ARH 1 7/8" LTs/gutted cats/X pipe/mufflers,Jet Hot coated LTs,GPI HPT Tune,CAI, Scoop,Rx Catch Can,Gates heater hose relocation, Remote clutch & auto brake res,Metco loop,Momentum Tunnel Brace,TSW Nurb 18",555 & 05,Pfadt trailing arms & toe rods,Autometer WB,Fesler Pillar Pod,LED strips (int),Lloyds floor & trunk mats,LED DRL/front turn & license plate,DRL harness,VLEDs tail lights,Plasticoat Bowties. Ord: Oct 5, 2009 Rec: Nov 19, 2009 13.17@112.6 stock

03-30-2023, 09:29 PM	#8
SaReNi Drives: 2012 SS Join Date: Dec 2021 Location: Florida Posts: 406	seems like nowadays, nobody bothers to check what it is they are sending out. it's in the box, pack it up and send it. deal with the issue if there is one. __________________ 2012 Camaro SS

03-23-2023, 09:10 AM	#5
gtstorey Drives: 2010 Camaro SS2,L99, LSA SC Join Date: Aug 2017 Location: Huntsville, AL Posts: 2,155	Probably a return that was put back into stock without being checked. It happens.

03-30-2023, 07:18 PM	#7
SS•209•California Drives: SS Camaro Join Date: Feb 2023 Location: California Posts: 11	That’s not cool at all I’m actually surprised it was sent out like that what were they thinking. I’ve purchased lots of items over the years from summit and still do to this day with no problems or complaints. But like stated up above they are the middle man sometimes. I bet if you contact them they will make it right.

04-03-2023, 02:53 PM	#9
Chevyjk33 Drives: 2015 Camaro 2SS 1LE Join Date: Mar 2017 Location: Stow Ohio Posts: 43	I live right down the road from their Tallmadge warehouse and have never had any quality issues with them. However, I think someone hit the nail on the head that they don't stock the OEM stuff and they just act as a middleman. I'm willing to bet if you contact them they will help you get it taken care of.

04-04-2023, 08:52 AM	#10
1JEWLDSSRS Drives: 2011 SS-RS Join Date: May 2011 Location: FLORIDA Posts: 11,442	Don't ya just love it when it's been 12 days from the OP's post, and no replies, or thanks? Makes you wonder why they even ask.. Should have been taken care of by now. lol. __________________ TSP STAGE 3 CAM,231/246 @112 LSA 614/641 LIFT, CIRCLE D 5C-4200-4500 CONVERTER,LOD INTAKE.CORSA EXHAUST. DSS 1 PC DS. PEGASUS SOLID CRADLE MOUNTS. 486RWHP/475RWTQ.LOTS MORE.