AAC concept production mirrors-beyond pissed

[CamaroDreams07]

Originally Posted by parkerss

HMMMM I hope these vendors start reading these post and get there customer service together

AAC hasn't in the years I've been a member on this board. It's always been the same issue with them. And nothing is EVER their fault. The p13ws were gms fault because AAC didn't do their homework, then it was an additional $40 plus shipping to "upgrade" to non matching plasmas so they would work. Shipping is almost always the culprit. Look, in those pics, the shipper un packaged them, stripped the paint off, took some sandpaper to the edges, packed it back up and delivered it! Clearly that's what happened.

But at least you're protected by a warranty in which you pay shipping both ways, wait weeks, and get treated like a hostage negotiation.

And I even was willing to pay them a sizable sum of money to build a custom part for me, until they told me they would not provide installation or wiring instructions because it wasn't a standard part for them.

They have this core group of fan boys that will stand behind them no matter what, which is absolutely baffling to me.

I wouldn't ever give them another red cent.

*In life, there are no nandroids*

[butters]

I think its funny stieger has defended AAC more than AAC has.

[The Stig]

Originally Posted by butters

I think its funny stieger has defended AAC more than AAC has.

Well the two I can currently be spending my time: on Camaro5 or re-copying my Physiology notes.

[jdenotter]

Originally Posted by CamaroDreams07

AAC hasn't in the years I've been a member on this board. It's always been the same issue with them. And nothing is EVER their fault. The p13ws were gms fault because AAC didn't do their homework, then it was an additional $40 plus shipping to "upgrade" to non matching plasmas so they would work. Shipping is almost always the culprit. Look, in those pics, the shipper un packaged them, stripped the paint off, took some sandpaper to the edges, packed it back up and delivered it! Clearly that's what happened.

But at least you're protected by a warranty in which you pay shipping both ways, wait weeks, and get treated like a hostage negotiation.

And I even was willing to pay them a sizable sum of money to build a custom part for me, until they told me they would not provide installation or wiring instructions because it wasn't a standard part for them.

They have this core group of fan boys that will stand behind them no matter what, which is absolutely baffling to me.

I wouldn't ever give them another red cent.

*In life, there are no nandroids*

Word

Sent from my DROID BIONIC using Tapatalk 2

[AntzV]

Originally Posted by stieger

Are you talking about the inside of the mirror being unprinted?

Considering the mirrors don't get painted until after they are assembled it makes sense that the inside isn't painted. I don't see why AAC would take the mirrors back apart to paint them. I mean that would double their workload.

They should probably paint everything before assembly right? Just don't make sense to assembly the mirrors and then mask it off and then paint!! Talk about a doubling their workload. They should also have some QC before sending out products that'll save em time and take some workload off someone lol

I also like how AAC chimed in and didn't take any responsibility for their poor quality, man up and take responsibility for your actions don't blame shipping

[butters]

Originally Posted by stieger

Well the two I can currently be spending my time: on Camaro5 or re-copying my Physiology notes.

I know the feeling, this site is addicting!

[rberns]

Originally Posted by AACstyle

We took pictures and posted photos of these mirrors before they shipped and the paint was flawless with no scratches or blemishes. Something happened in shipping between here and when you received it and we will take care of getting a new set shipped out to you right away. Customer service replied to your email this morning when we received it and I also sent you a follow-up p.m. please check both so we can straighten out the situation immediately

You mean to tell me between your shop and his place of residence the paint fell off behind the mirror? Wish excuses weren't made and some one around here would be honest and just say yeah, we screwed up.

[Rhyder]

The only thing that stuns me, and has made me leery of buying more products from ACC, is the requirement to pay to have the items shipped back when they were shipped non working.

I’ve only had a few experiences with having to ship items back that I remember, twice with Tiger direct, once with NEC and a few auto parts websites.

But all of them have reimbursed me the shipping as soon as they verified the part was not working, and did not charge me for shipping the new part back.

What I get from the various threads is that even when something has to be sent back multiples times, the customer is footing the bill for shipping and not getting reimbursed. Is that in fact correct?

Why do you think companies big and small pay large amounts for QC departments. If a company could expect to succeed without it no one would lay in that kind of nonprofit department at all.


Things happen, stuff doesn’t work and there are delays, but for a company to expect the customer to pay even $1 to correct something that is not the fault of the customer in any way, and not refund that customer when it is confirmed it is the companies fault, and yes improperly boxing equipment to meet normal wear and tear during shipment would be under that category, is not pardonable, and you should fully expect bad PR and losing customers before you even get them in today’s internet world.

[The Stig]

Originally Posted by rberns

You mean to tell me between your shop and his place of residence the paint fell off behind the mirror? Wish excuses weren't made and some one around here would be honest and just say yeah, we screwed up.

I'm sure AAC knew there was no paint on the inside of the housing. I believe they're referring to the scratches/smudges on the exterior of the mirror housing.

[twentytwelvebee]

updated OP. i've been in contact with AAC and they are going to ship out another set next tuesday. i'm pretty sure the paint wasn't fully cured before they were packed, causing the scratches and worn through paint. not being fully painted though is a different story. this is a picture from about 6 feet away and you can clearly see they weren't completely painted, thats what upsets me most.

[OVERPAR73]

At the price that I paid for these mirrors, I would expect the quality to be perfect! If I see anything I'm not happy with, they will go back so quick. I'm a perfectionist by the way!

[soloknight6]

Originally Posted by twentytwelvebee

updated OP. i've been in contact with AAC and they are going to ship out another set next tuesday. i'm pretty sure the paint wasn't fully cured before they were packed, causing the scratches and worn through paint. not being fully painted though is a different story. this is a picture from about 6 feet away and you can clearly see they weren't completely painted, thats what upsets me most.

Yea. If mine show up with that kind of paint job, Im sending them back.

[butters]

Originally Posted by OVERPAR73

At the price that I paid for these mirrors, I would expect the quality to be perfect! If I see anything I'm not happy with, they will go back so quick. I'm a perfectionist by the way!

Originally Posted by soloknight6

Yea. If mine show up with that kind of paint job, Im sending them back.

Looks like AAC is going to be busy the next couple of weeks.

The one thing they have been pretty good about is they paid to have my sidemarkers shipped backed 3 different times. I only ended up paying like $4 to combine them with another order.

[OmniCamaro]

Originally Posted by twentytwelvebee

updated OP. i've been in contact with AAC and they are going to ship out another set next tuesday. i'm pretty sure the paint wasn't fully cured before they were packed, causing the scratches and worn through paint. not being fully painted though is a different story. this is a picture from about 6 feet away and you can clearly see they weren't completely painted, thats what upsets me most.

Looking back at the initial AAC post: http://www.camaro5.com/forums/showth...hlight=mirrors it sure looks, to me, like your actual mirrors(glass) are too small. Maybe it's the paint, iono. Also, the pictures in the "advertised" product in that post show fully painted mirrors, inside and out. On the other hand, ordering something "limited production" without pictures or a full, accurate, and total description(something for you to fall back on if you don't like them) of the final product is just not wise, IN MY OPINION. You have to be ready for all kinds of issues on a product from a new design/build. The risk is all on the consumer in this case. Good luck getting it starightened out!!! In my opinion they don't have to do anything other than fix the outside paint, unless it doesn't function as described.