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04-22-2018, 03:27 AM
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#1 |
 
Drives: 2013 2SS/RS 1LE (6spd) Join Date: Mar 2018
Location: Temecula, CA
Posts: 281
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Not so impressed with Adams Polishes
Well I went ahead and ordered almost $300 worth of stuff after reading a lot of good things about Adams and watching a lot of their YouTube videos. My experience so far has been :
I ordered on April 15th and received an order number but no secondary email with notification of items being shipped nor a tracking number. Today, April 22nd I contacted Adams via email and they responded with an “oh yeah we forgot to send you all the shipping/tracking info. Oops we are sorry. You should receive your package today or Monday. I still was ok with that, but then I get home at night and see the Adams box. I’m excited now to open it all up only to find that I have no spray caps/squirt tops. Now I’m a bit annoyed. I contacted them about this issue and I am awaiting their response. At this point I feel like I at least deserve a free item or two. What does everyone think? |
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04-22-2018, 05:43 AM
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#2 |
       
Drives: 2012 2SS/RS, 1968 SS Join Date: Feb 2012
Location: Southeast, PA
Posts: 2,085
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Just shoot them an email, they honestly have good customer service, looks like you might have just got a bad shipper. Maybe a new guy?
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LS3 Crate Engine Swap | CSP Custom Cam 232/240 .615/.615 113 +3 | Stainless Power LT Headers | Z28 Intake | Borla S-Type Exhaust | FTI Triple-Disc Billet 3200 Stall
2012 Camaro 2SS/RS | 1968 Camaro SS | 2020 Cadillac CT5 Premium Luxury | 2021 Spark LS  |
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04-22-2018, 09:14 AM
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#3 |
Drives: IOM 2013 2SS/RS, Greenie, 06 FXSTBi Join Date: Apr 2009
Location: Turd Town, WI
Posts: 1,585
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You have unboxed it all? The sprayers ship loose. Be sure they aren't in there, under the paper.
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04-22-2018, 11:46 AM
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#4 | |
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Drives: 2013 2SS/RS 1LE (6spd) Join Date: Mar 2018
Location: Temecula, CA
Posts: 281
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04-22-2018, 01:39 PM
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#5 |
 
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Call Dan at Adams customer service. I am assuming he is still working for them. He will make everything right if he still works there, of that I am 100% sure.
He takes customer service to a level that is rarely found at any company. 1-866-965-0400
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 Roto-Fab intake, SW 1 7/8" LT w/hi flow cats, Flowmaster outlaw exhaust, UDP, 160* stat, Circle D 3200, Moroso catch can, TCI line lock, Zex Nitrous 125 shot, 3.91 gear, Eaton True-trac, DSS 1000hp axles. |
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04-22-2018, 01:52 PM
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#6 |
Drives: 2015 2ss Join Date: Jun 2009
Location: Carol Stream IL
Posts: 638
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had an order placed with them last week, had the same issue with missing sprayers. called them up and they sent them out, no questions asked. shit happens, we're all human.
if you only reached them via email, i'd give them a call.
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 2015 Camaro 2ss, NicKey Performance built/tuned |
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04-22-2018, 03:21 PM
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#7 |
Drives: Supercharged 2013 AGM 2SS/RS Join Date: Oct 2013
Location: Los Angeles, CA
Posts: 786
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Very uncharacteristic of them, but if you call customer service and explain I’m sure they will make it right. I’ve had one or two issues in the past and they’ve always stood behind their products and fixed them.
Also if you’re in SoCal and come up around LA / SFV, consider visiting their local dealer Bruce C Papp. He’s terrific.
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2013 AGM 2SS/RS
SLP TVS2300, Edge CAI, 3" Magnaflow catback, BC Racing BR series coilovers, HRE FF15's (20x10 square) with Michelin Pilot Sport 4S's, GM STB, BMR front and rear sway bars and toe links, Prothane subframe bushings and front control arm inserts, JDP rear upper control arm bushings, Elite Engineering catch can. Tuned by Cunningham Motorsports. 1967 Bolero Red 396 SS/RS Convertible |
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04-22-2018, 03:52 PM
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#8 | |
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Drives: 2013 2SS/RS 1LE (6spd) Join Date: Mar 2018
Location: Temecula, CA
Posts: 281
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Quote:
I will call them tomorrow. Thanks for the info. I am guessing they are closed today (Sunday) |
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04-22-2018, 04:02 PM
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#9 | |
Drives: The shiny ones. Join Date: Mar 2010
Location: In the detail shop!
Posts: 5,979
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Quote:
Sorry again & Thanks for buying our goods! |
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04-22-2018, 07:17 PM
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#10 |
   Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011
Location: Trenton, Michigan
Posts: 7,047
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I've been using Adams products for 7 years now. Their customer service has always been top notch and quick to respond.
A year or two ago, I bought one of their 'Mystery Boxes', but when it arrived, the box was empty. It looked like it may have come open during shipment. Sent an e-mail to Adams customer service and they just asked for a photo of the box. Sent a new one out immediately. Awesome. |
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04-22-2018, 08:08 PM
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#11 |
 Drives: 69 Camaro Join Date: Mar 2018
Location: Naples, Florida
Posts: 3
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One word: Zaino. Have you tried Zaino?
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04-22-2018, 10:30 PM
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#12 |
Drives: 2010 Camaro 2SS/RS Black & Silver Join Date: Aug 2010
Location: Richmond, VA
Posts: 8,228
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Never have had any issues with Adams. Great company to deal with it.
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 STAINLESS WORKS HEADERS-TUNED BY JANNETTY RACING-C.A.I. INTAKE-TAYLOR 409 WIRES-SOLO AXLE BACK EXHAUST-ELITE CATCH CAN |
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04-22-2018, 11:02 PM
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#13 | |
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Drives: 2013 2SS/RS 1LE (6spd) Join Date: Mar 2018
Location: Temecula, CA
Posts: 281
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Quote:
I have always heard of zaino but no I haven’t tried them. I’m still going to give Adams a chance. |
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04-23-2018, 12:58 PM
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#14 | |
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Drives: The shiny ones. Join Date: Mar 2010
Location: In the detail shop!
Posts: 5,979
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