How would you handle this? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Sweet Zness · 09-16-2011, 05:41 PM

When I took delivery of my SS, I noticed the stripe package had long scratches in the stripes. The dealership agreed to replace the stripes at no cost before I signed the paperwork. Yesterday the finally finished the work and upon delivery I found several air bubble that I can't get out, and one crease. Not only that i believe the third party vendor didn't use gm parts for replacement, so to me the color doesn't match the stripes in the back. It looks more a charcoal black and the back looks more matte black.

Would you have them redo the work?

1COR.1:18 · 09-16-2011, 06:07 PM

yes

SSSugar · 09-16-2011, 06:47 PM

YES!!!!

doctorgpharmd · 09-16-2011, 06:55 PM

When buying a new car, you are entitled to a car that is fit for a showroom. If the defects can be seen, they must correct it.

GB EB · 09-16-2011, 08:00 PM

Quote:

Originally Posted by Sweet Zness

When I took delivery of my SS, I noticed the stripe package had long scratches in the stripes. The dealership agreed to replace the stripes at no cost before I signed the paperwork. Yesterday the finally finished the work and upon delivery I found several air bubble that I can't get out, and one crease. Not only that i believe the third party vendor didn't use gm parts for replacement, so to me the color doesn't match the stripes in the back. It looks more a charcoal black and the back looks more matte black.

Would you have them redo the work?

get a refund for the retail price of the stripes and use that money towards painting them on.

SummoneR · 09-17-2011, 01:02 AM

Quote:

Originally Posted by 2011 2SS/RS

get a refund for the retail price of the stripes and use that money towards painting them on.

Sweet Zness · 09-17-2011, 03:47 AM

I don't think they will go for that. Even if they did, I'm sure they would quote some lowball "dealership discount price in the work" type bs.

SummoneR · 09-17-2011, 09:30 AM

Quote:

Originally Posted by Sweet Zness

I don't think they will go for that. Even if they did, I'm sure they would quote some lowball "dealership discount price in the work" type bs.

There is a retail price he paid for the stripes, that's what he should get refunded.

GB EB · 09-17-2011, 09:51 AM

$470 if my memory serves me correctly. (I struggled with this when ordering mine. I got the vinyl and now regret it. I should have saved the $470 and used it towards painting stripes on. After the body work was done a couple of weeks age the body shop sent it to a detail shop. They damaged the stripes using a porter cable. Now the body shop and I are working on a solution / deal to paint the stripes on.)

as far as what the dealer owes you:
It should not be a lowball price. It should be what you paid. (ie. if you paid MSRP for the car then we can assume you paid $470 for the stripes.) It's such a small number compared to the overall price they should eat the $470 even if you paid under MSRP.

Yes, I know their profit margin and dealer kick back is pretty low but they made the errors on the stripes.

Gibroni · 09-17-2011, 09:53 AM

Quote:

Originally Posted by 2011 2SS/RS

get a refund for the retail price of the stripes and use that money towards painting them on.

This.

Sweet Zness · 09-18-2011, 10:13 AM

See the problem is that they only replaced the front stripes. Now upon further inspection it looks like total ass. The stripes up front are a totally different quality than the oem ones in back. The ones up front feae and look significantly cheaper. Not only that I have the bubbles, and the crease, and spotted several areas where his fingerprint is embedded into the stripe where he applied pressure.

Finally. I don't know why but I can see an outline in the clearcoat where the old stripes used to be. They are as much as 1/4 of and inch off than where the new stripes are in several area's. I tried a small amount of rubbing compound to see if I could get the old "outline" in the clear coat out and I definately couldn't.

As to what I hope doesn't happen is that they try to quote me a refund price of only the front stripes since thats all they paid the vendor to replace.

KERRPATCH · 09-23-2011, 11:10 PM

They need to make this right with you, whatever it takes. Go back and dont be shy about it. This is their problem not yours. Show them the stripes and advise them you expect this car to be perfect. If these people have any integrity they will take care of this and apologize that you had to come back.

RED DEMON SS · 09-23-2011, 11:18 PM

Quote:

Originally Posted by Sweet Zness

When I took delivery of my SS, I noticed the stripe package had long scratches in the stripes. The dealership agreed to replace the stripes at no cost before I signed the paperwork. Yesterday the finally finished the work and upon delivery I found several air bubble that I can't get out, and one crease. Not only that i believe the third party vendor didn't use gm parts for replacement, so to me the color doesn't match the stripes in the back. It looks more a charcoal black and the back looks more matte black.

Would you have them redo the work?

Absolutely make him pay for OEM, that is what was sold to you when you paid for this vehicle! If he refuses to get it right call me and i'll come break his knee-caps! lol

KTmaegan · 09-24-2011, 02:46 PM

Yes, they should fix that! You just bought the car!

09-16-2011, 05:41 PM	#1
Sweet Zness Because I Can Drives: 08 IOM G8GT 11 Victory Red SS Join Date: Jan 2010 Location: Sanford Posts: 282	How would you handle this? When I took delivery of my SS, I noticed the stripe package had long scratches in the stripes. The dealership agreed to replace the stripes at no cost before I signed the paperwork. Yesterday the finally finished the work and upon delivery I found several air bubble that I can't get out, and one crease. Not only that i believe the third party vendor didn't use gm parts for replacement, so to me the color doesn't match the stripes in the back. It looks more a charcoal black and the back looks more matte black. Would you have them redo the work?

09-16-2011, 06:47 PM	#3
SSSugar American Muscle Car Club Drives: '11 2SS/RS Summit White/IOM stripes Join Date: Jun 2011 Location: Panama City, FL Posts: 399 View My Garage	YES!!!! __________________ *Current Toys:* *1969 VW Beetle Convertible (Ruby), Red w/ white top, EMPI black 8-spoke wheels,* *License Plate: Bug Eyes* *1972 Camaro Z-28 (Baby), Haul Ass Orange w/black stripes, 350 crate motor, black powder coated wheels* *License Plate: 2Cool Z* *2010 Camaro 2SS/RS (Spice), Inferno Orange Metallic w/painted Summit White rally stripes, LS3 6-speed (HIS)* *License Plate: 2Cool SS* *2011 Camaro 2SS/RS (Sugar), Summit White w/ painted Inferno Orange Metallic rally stripes, Inferno Orange interior, L99 automatic (HERS)* *License Plate: 1Kool SS*

09-17-2011, 09:51 AM	#9
GB EB Drives: 2014 Stingray 2LT/Z51 Join Date: Feb 2010 Location: NAS PENSACOLA, FL Posts: 2,375 View My Garage	$470 if my memory serves me correctly. (I struggled with this when ordering mine. I got the vinyl and now regret it. I should have saved the $470 and used it towards painting stripes on. After the body work was done a couple of weeks age the body shop sent it to a detail shop. They damaged the stripes using a porter cable. Now the body shop and I are working on a solution / deal to paint the stripes on.) as far as what the dealer owes you: It should not be a lowball price. It should be what you paid. (ie. if you paid MSRP for the car then we can assume you paid $470 for the stripes.) It's such a small number compared to the overall price they should eat the $470 even if you paid under MSRP. Yes, I know their profit margin and dealer kick back is pretty low but they made the errors on the stripes. __________________ *CAMARO5 CAMARO OF THE WEEK 3/21/11* *1ST PLACE - NAVAL STATION SAN DIEGO CAR SHOW 4/17/11* *PEOPLE'S CHOICE AWARD - SAN DIEGO FREEDOM FESTIVAL CAR SHOW 7/4/11* *TROPHY RECIPIENT - GREATEST SHOW ON TURF 9/11/11* *1ST PLACE MODERN MUSCLE - CORONADO SPEED FESTIVAL 9/23/11* *AWARD OF EXCELLENCE - GOOD GUYS DEL MAR FALL NATIONALS 11/27/11* *1ST PLACE / '82&UP CAMARO/FIREBIRD- FORT WALTON BEACH FF SHOW 2/16/13* BUILD THREAD: http://www.camaro5.com/forums/showthread.php?t=120353

09-23-2011, 11:10 PM	#12
KERRPATCH Drives: 2012 Victory Red SS/RS Join Date: Oct 2010 Location: Kerrville Tx Posts: 97 View My Garage	They need to make this right with you, whatever it takes. Go back and dont be shy about it. This is their problem not yours. Show them the stripes and advise them you expect this car to be perfect. If these people have any integrity they will take care of this and apologize that you had to come back. __________________ Those that would give up their freedom for security have neither freedom or security

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09-16-2011, 06:07 PM	#2
1COR.1:18 Whosoever Will Drives: 2010 1LT Victory Red Join Date: Dec 2010 Location: Eastpointe Posts: 950 View My Garage	yes

09-16-2011, 06:55 PM	#4
doctorgpharmd Drives: 2011 2SS/RS Silver Join Date: Jul 2011 Location: Morristown NJ Posts: 103	When buying a new car, you are entitled to a car that is fit for a showroom. If the defects can be seen, they must correct it.

09-17-2011, 03:47 AM	#7
Sweet Zness Because I Can Drives: 08 IOM G8GT 11 Victory Red SS Join Date: Jan 2010 Location: Sanford Posts: 282	I don't think they will go for that. Even if they did, I'm sure they would quote some lowball "dealership discount price in the work" type bs.

09-18-2011, 10:13 AM	#11
Sweet Zness Because I Can Drives: 08 IOM G8GT 11 Victory Red SS Join Date: Jan 2010 Location: Sanford Posts: 282	See the problem is that they only replaced the front stripes. Now upon further inspection it looks like total ass. The stripes up front are a totally different quality than the oem ones in back. The ones up front feae and look significantly cheaper. Not only that I have the bubbles, and the crease, and spotted several areas where his fingerprint is embedded into the stripe where he applied pressure. Finally. I don't know why but I can see an outline in the clearcoat where the old stripes used to be. They are as much as 1/4 of and inch off than where the new stripes are in several area's. I tried a small amount of rubbing compound to see if I could get the old "outline" in the clear coat out and I definately couldn't. As to what I hope doesn't happen is that they try to quote me a refund price of only the front stripes since thats all they paid the vendor to replace.

09-24-2011, 02:46 PM	#14
KTmaegan Drives: 2011 2LT Chevy Camaro Join Date: Aug 2011 Location: Texas Posts: 71	Yes, they should fix that! You just bought the car!