05-10-2011, 08:59 PM | #1 |
Panama-Gulf War Vet
Drives: '11 SW 1LT/RS 6M Join Date: Apr 2011
Location: From Carmichael, CA to Matthews, NC 01/2021
Posts: 769
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Railcar question
If I can't get railcar number from my salesman, is there somewhere else I might glean this information? Not important I realize, but curious. Thanks,
Troy Lawson |
05-10-2011, 10:14 PM | #2 | |
Drives: 2011 IBM Camaro 2SS/RS Join Date: Feb 2011
Location: Dayton, OH
Posts: 436
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Quote:
If anyone could help with that, it would be most appreciated.
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05-10-2011, 11:04 PM | #3 |
Drives: 2011 2LT/RS M6 IOM Join Date: Apr 2011
Location: SK,Canada
Posts: 317
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Have you tried calling the GM customer service line? No idea what the US version is like but in Canada it's the only life line we have to get status updates on order movement. They put you on hold and request the information from a third party, might be able to get the railcar too. Worth a shot!
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05-11-2011, 11:24 AM | #4 |
Drives: 2011 IBM Camaro 2SS/RS Join Date: Feb 2011
Location: Dayton, OH
Posts: 436
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Lawman, I called GM customer assistance at 1-866-790-5700, and the guy I talked to was able to give me the rail car number and the current status. You might want to try that, it worked well for me.
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05-12-2011, 12:18 PM | #5 |
Drives: 2011 SW 2SS/RS M6 Delivered 5/20/11 Join Date: Apr 2011
Location: Arizona - where we drive with oven mitts on
Posts: 179
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I called customer service and they wouldn't give it to me :(
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05-12-2011, 01:04 PM | #6 |
Drives: 2011 IBM Camaro 2SS/RS Join Date: Feb 2011
Location: Dayton, OH
Posts: 436
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I dunno, Wendy. The guy I talked to didn't give me a hard time at all, just gave me the information I was looking for. I'm sorry to hear that they weren't as helpful for you. Maybe see if Larry over at GMconnects.com forums can do anything for you, if your dealer isn't willing to get you the information.
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05-12-2011, 01:20 PM | #7 |
Drives: 2011 2SS RS SIM Litho # 193 Join Date: Jun 2007
Location: West Hills, CA
Posts: 5,085
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I think they wont give it to you because your name is not on the billing info.. your Dealer can call GM Dealer Business Center and get it for you. I dont know why some dealers say they cant mine did it for me and took 5 min
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05-13-2011, 10:45 PM | #8 |
Helping Build America
Drives: 2010 2SS/RS,LS3 2013 Duramax 3500HD Join Date: Aug 2008
Location: Freeport LPG Export
Posts: 3,839
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Dealer can get that info. Rail car number and Rail company tracking phone number. I actually got info on mine from a insider at GM. I was able to call several times a day and track where my car was at. I knew when it got to it's final destination and my dealer made arangements to pick it up rather than wait on a truck to deliver it. I had to fly home from a job out of state to take delivery. It all worked out great.
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