XM - Odd billing? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

UCF w00t · 01-21-2010, 08:51 PM

So after the free trial of XM ran out, I got a phone call from them begging me to keep it. I agreed to 3 months for $8/month and they billed my credit card up front for the 3 months. That was October 8th. I've been wondering why I hadn't been billed, received any notification, or just had the radio turned off. I logged onto my account and to my surprise, it says I'm signed up for a 3yr XM Everything subscription, news to me. I double checked my credit card, definitely haven't been billed for it. So I'm thinking wooohooooo... free XM! That was aweful nice of them. I poked around in my account and stumbled on this...

Your balance as of January 21, 2010 is $465.05
Payment Method Invoice

So what's that mean in XM world? Am I going to get a bill in the mail for $465.05? Are they just going to charge my credit card? Am I just going to keep getting service for free forever? Am I gonna have a collections agency chasing me down?

I've always heard XM customer service is garbage and I suppose this is just another example. Anyone have any insight/experience with em on something like this?

hrpiii · 01-22-2010, 08:02 AM

Now that they have your card, I bet it will "automatically" get billed until you cancel the service. I would have requested a statement, as I have seen this type of deal where you will just keep getting charged their "rates".

6liter · 01-22-2010, 08:06 AM

that sucks

brtaus · 01-22-2010, 08:08 AM

I got a call from them wanting me to keep my service, so I negotiated with them and got a lifetime subscription. And because I have heard/read the horror stories about their billing practices, I paid with a prepaid credit card, so if they want to bill me later for something, they can't. Now, it could bite me later, and them turn off my radio but at least I won't get a "surprise" charge show up in my checking/credit card account.

Dakota Kid · 01-22-2010, 08:40 AM

I'm not surprised. I had a similiar experience and told them to shove it.

Scott@Bjorn3D · 01-22-2010, 08:49 AM

I just went with the lifetime for 399.00. i plan on keeping the car at least 10 years unless the Z-28 totally rocks. But then again for the price difference I could make my car like a Z-28 for less I would probably do that.

UCF w00t · 01-22-2010, 09:43 AM

Quote:

Originally Posted by hrpiii

Now that they have your card, I bet it will "automatically" get billed until you cancel the service. I would have requested a statement, as I have seen this type of deal where you will just keep getting charged their "rates".

That's what they told me would happen when I agreed to the whole thing. They said I would get a notice from them in advance and it would be billed monthly at their normal rate. What's showing in their system now is certainly not a normal monthly bill heh.

I'm just going to keep an eye on my CC (like I normally do) and see if they bill me. When they do I'm gonna call and be like "uuhhh no" and tell them to refund it. Depending on the outcome, I'll refuse payment with my CC company. That's if they ever bill me and who knows what they'll bill me for if that time ever comes. The whole thing is just weird.

motor1 · 01-22-2010, 06:17 PM

I battled XM for literally weeks with countless hours of phone calls. I love the sound but the Customer service is the worst. I have little faith in their abilities and do not trust their billing practices. If I were you I would not wait for anything. I would call them IMMEDIATELY and get it settled.

Bryan2230 · 01-22-2010, 07:14 PM

I signed up for $6/month for 3 months, recurring at regular price after the 3 months...

Rickey · 01-22-2010, 08:09 PM

I was leaning towards not even activationg the XM when my baby finally arrives, after reading this thread I am leaning even further.

Angrybird 12 · 01-22-2010, 08:17 PM

When I had XM in my Sky I was going to drop it and when I called to cancel they offered me 3 months for free.. and after that three months I called to cancel and guess what , they offered me 3 more months for free...

infamous00827 · 01-22-2010, 11:36 PM

Quote:

Originally Posted by Skyman 08

When I had XM in my Sky I was going to drop it and when I called to cancel they offered me 3 months for free.. and after that three months I called to cancel and guess what , they offered me 3 more months for free...

hm....calling to cancel sounds pretty good, i wonder if it'll work on the camaro?

Partick · 01-23-2010, 11:49 AM

I enjoy XM, this is the 2nd car I've had it in but the CS sucks. A lot of hassle to keep your account straight and they say one thing and do another. Pay attention...

Croathlete · 01-23-2010, 12:43 PM

XM is notorious for their shady billing practices. Just google XM billing and read some of the horror stories. I would stay away. Just use any data-enabled phone and listen to Pandora or Last.fm instead, for free.

01-21-2010, 08:51 PM	#1
UCF w00t Geek Drives: IOM 2010 Camaro 2SS Join Date: Oct 2008 Location: Orlando Posts: 4,452	XM - Odd billing? So after the free trial of XM ran out, I got a phone call from them begging me to keep it. I agreed to 3 months for $8/month and they billed my credit card up front for the 3 months. That was October 8th. I've been wondering why I hadn't been billed, received any notification, or just had the radio turned off. I logged onto my account and to my surprise, it says I'm signed up for a 3yr XM Everything subscription, news to me. I double checked my credit card, definitely haven't been billed for it. So I'm thinking wooohooooo... free XM! That was aweful nice of them. I poked around in my account and stumbled on this... Your balance as of January 21, 2010 is $465.05 Payment Method Invoice So what's that mean in XM world? Am I going to get a bill in the mail for $465.05? Are they just going to charge my credit card? Am I just going to keep getting service for free forever? Am I gonna have a collections agency chasing me down? I've always heard XM customer service is garbage and I suppose this is just another example. Anyone have any insight/experience with em on something like this?

01-22-2010, 08:06 AM	#3
6liter Drives: BLK Join Date: Jul 2009 Location: USA Posts: 913 View My Garage	that sucks __________________ '10 Camaro 2SS/RS 6spd - Mods: Kenne Bell 2.8, Kooks, Wortec Bi-Modal Exhaust & Big Brake Kit (12piston front), MTI Shifter, BC Racing Coilovers, CCW Thunderbolt, Hotchkis Sway Bars, Carbon Fiber and satin wrap. Thanks to Hartely Automotive for helping with this build.

01-22-2010, 08:40 AM	#5
Dakota Kid Drives: 2010 2SS/RJT/L99 Join Date: Dec 2008 Location: Springfield, MO Posts: 1,151	I'm not surprised. I had a similiar experience and told them to shove it. __________________ 2SS/RJT/L99

01-22-2010, 07:14 PM	#9
Bryan2230 Drives: 2014 Red Hot Camaro 2SS/RS Join Date: May 2009 Location: Saxonburg, PA Posts: 515	I signed up for $6/month for 3 months, recurring at regular price after the 3 months... __________________ Thank You, Bryan Former owner of a 2010 Victory Red 2LT/RS Delivered: September 11, 2009 Current owner of a 2014 Red Hot 2SS/RS Delivered: October 24, 2013

01-22-2010, 08:17 PM	#11
Angrybird 12 7 year Cancer Survivor! Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007 Location: East Tennessee Posts: 21,547	When I had XM in my Sky I was going to drop it and when I called to cancel they offered me 3 months for free.. and after that three months I called to cancel and guess what , they offered me 3 more months for free... __________________ Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE... The Bird is the word!

01-22-2010, 08:02 AM	#2
hrpiii AKA "Beefcake" Drives: 2023 ZL1 Sharkskin Join Date: Oct 2009 Location: Indy Posts: 8,529	Now that they have your card, I bet it will "automatically" get billed until you cancel the service. I would have requested a statement, as I have seen this type of deal where you will just keep getting charged their "rates".

01-22-2010, 08:08 AM	#4
brtaus Drives: None Join Date: Oct 2009 Location: Phoenix, AZ Posts: 574 View My Garage	I got a call from them wanting me to keep my service, so I negotiated with them and got a lifetime subscription. And because I have heard/read the horror stories about their billing practices, I paid with a prepaid credit card, so if they want to bill me later for something, they can't. Now, it could bite me later, and them turn off my radio but at least I won't get a "surprise" charge show up in my checking/credit card account.

01-22-2010, 08:49 AM	#6
Scott@Bjorn3D Drives: Kami, 2013 2SS LS3 Luvin Join Date: Oct 2008 Location: Eufaula, Alabama Posts: 6,427	I just went with the lifetime for 399.00. i plan on keeping the car at least 10 years unless the Z-28 totally rocks. But then again for the price difference I could make my car like a Z-28 for less I would probably do that.

01-22-2010, 06:17 PM	#8
motor1 Drives: 2010 Camaro 1SS/RS/M6.....no longer Join Date: Dec 2009 Location: Virginia Posts: 479 View My Garage	I battled XM for literally weeks with countless hours of phone calls. I love the sound but the Customer service is the worst. I have little faith in their abilities and do not trust their billing practices. If I were you I would not wait for anything. I would call them IMMEDIATELY and get it settled.

01-22-2010, 08:09 PM	#10
Rickey IOM4EVR Drives: 2010 Camaro LT1/RS Join Date: Jan 2010 Location: Jacksonville, NC Posts: 254 View My Garage	I was leaning towards not even activationg the XM when my baby finally arrives, after reading this thread I am leaning even further.

01-23-2010, 11:49 AM	#13
Partick Drives: 2010 Camaro 2SS Join Date: Aug 2009 Location: NorCal Posts: 958	I enjoy XM, this is the 2nd car I've had it in but the CS sucks. A lot of hassle to keep your account straight and they say one thing and do another. Pay attention...

01-23-2010, 12:43 PM	#14
Croathlete Danny Drives: 2010 Camaro 2SS/RS Join Date: Nov 2007 Location: NYC Posts: 1,656	XM is notorious for their shady billing practices. Just google XM billing and read some of the horror stories. I would stay away. Just use any data-enabled phone and listen to Pandora or Last.fm instead, for free. __________________ 2SS/RS CGM with black rally stripes DON_RAFA describing my Noweeds cutouts - "Very Strong. When I couldn't see you I still heard you. Sounds like your car is pissed at the world."

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