XM Trial Subscription issue - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Wabbit · 11-19-2012, 08:28 PM

I got my 2LT on September 14, and should have a 1 year free subscription. I just received a letter from XM saying it expires on 12/1/12. Anyone else seen this problem and know if it can be fixed?

Mr. iNCREDIBLE · 11-19-2012, 08:30 PM

if it says 1 year on the window sticker, have your dealer call and fix it.

however if I recall correctly, in the 2013 Camaro Dealer Brochure, it does indicate that the 1 year is only for SS and ZL-1 Models

correction, 1 year for 2LT, 2SS and ZL-1: all others 3 months.

you can see it here:

http://camaroattitude.com/cgi-bin/br...age=22&scan=22

unix748 · 11-19-2012, 08:31 PM

Good luck, XM has some of the worst customer service I've ever experienced anywhere... I would try to have the dealer fix it to avoid the argument with a 3rd world customer service rep (who may or may not speak english).

Cam2011 · 11-19-2012, 08:34 PM

Quote:

Originally Posted by unix748

Good luck, XM has some of the worst customer service I've ever experienced anywhere... I would try to have the dealer fix it to avoid the argument with a 3rd world customer service rep (who may or may not speak english).

From your mouth to gods ears. Truer words have never been spoken (written).

Wabbit · 11-19-2012, 08:35 PM

Quote:

Originally Posted by unix748

Good luck, XM has some of the worst customer service I've ever experienced anywhere... I would try to have the dealer fix it to avoid the argument with a 3rd world customer service rep (who may or may not speak english).

Had no problem when I cancelled the sub on my Honda. It was a US rep, and I even got credit for the unused portion. Plus, I cancelled early, but I still had radio for two more weeks until I picked up my new car.

atma · 11-20-2012, 11:27 AM

they called me at 3 months and i told them i had a year free. they checked their records and it showed i was right. think their auto-dialers just automatically cue up after 3 months. shouldn't be an issue at all. just call 'em.

DFWHD · 11-21-2012, 07:19 AM

Quote:

Originally Posted by atma

they called me at 3 months and i told them i had a year free. they checked their records and it showed i was right. think their auto-dialers just automatically cue up after 3 months. shouldn't be an issue at all. just call 'em.

Same thing happened to me - just call them...

Wabbit · 11-21-2012, 12:35 PM

Called XM, they said it's a dealer thing they need to change. Called the dealer, they said it's only 3 months. I told them to look again. Then they told me to call XM. Once again, I said no, XM said the dealer needs to fix it.

I have had nothing but problems with paperwork with the dealer on this car. I am really hating having to deal with these jerks.

Wabbit · 11-24-2012, 02:14 PM

Drove to the dealer this morning since they never called back (big surprise

). They insisted it was only a 3 month trial. I showed them MY window sticker, plus one on the lot. Suddenly they figured out that I was correct and "will take care of it".

We'll see...

11-19-2012, 08:28 PM	#1
Wabbit Drives: 2013 2LT/RS SIM/Grey lnt/Sun/Nav Join Date: Jul 2012 Location: In my car as much as I can Posts: 783 View My Garage	XM Trial Subscription issue I got my 2LT on September 14, and should have a 1 year free subscription. I just received a letter from XM saying it expires on 12/1/12. Anyone else seen this problem and know if it can be fixed? __________________ Rally Stripes - Check Hockey Stripes - Check Gills - Check Ambient Lighting - Saving my $$$ now

11-19-2012, 08:30 PM	#2
Mr. iNCREDIBLE Drives: 2012 2SS/RS Convertible Join Date: Aug 2012 Location: SoCal Baby... Posts: 2,530	if it says 1 year on the window sticker, have your dealer call and fix it. however if I recall correctly, in the 2013 Camaro Dealer Brochure, it does indicate that the 1 year is only for SS and ZL-1 Models correction, 1 year for 2LT, 2SS and ZL-1: all others 3 months. you can see it here: http://camaroattitude.com/cgi-bin/br...age=22&scan=22 __________________ *I'm only responsible for what I say, not for what you fail to understand.*

11-19-2012, 08:31 PM	#3
unix748 Drives: Victory Red 2SS/RS Join Date: Feb 2010 Location: Kalamazoo, MI Posts: 30	Good luck, XM has some of the worst customer service I've ever experienced anywhere... I would try to have the dealer fix it to avoid the argument with a 3rd world customer service rep (who may or may not speak english). __________________ "I choose the road less traveled... I can drive faster."

11-20-2012, 11:27 AM	#6
atma disco kryptonite Drives: 2012 2SS/RS LS3 Join Date: Oct 2011 Location: Champaign Posts: 1,174 View My Garage	they called me at 3 months and i told them i had a year free. they checked their records and it showed i was right. think their auto-dialers just automatically cue up after 3 months. shouldn't be an issue at all. just call 'em. __________________

11-21-2012, 12:35 PM	#8
Wabbit Drives: 2013 2LT/RS SIM/Grey lnt/Sun/Nav Join Date: Jul 2012 Location: In my car as much as I can Posts: 783 View My Garage	Called XM, they said it's a dealer thing they need to change. Called the dealer, they said it's only 3 months. I told them to look again. Then they told me to call XM. Once again, I said no, XM said the dealer needs to fix it. I have had nothing but problems with paperwork with the dealer on this car. I am really hating having to deal with these jerks. __________________ Rally Stripes - Check Hockey Stripes - Check Gills - Check Ambient Lighting - Saving my $$$ now

11-24-2012, 02:14 PM	#9
Wabbit Drives: 2013 2LT/RS SIM/Grey lnt/Sun/Nav Join Date: Jul 2012 Location: In my car as much as I can Posts: 783 View My Garage	Drove to the dealer this morning since they never called back (big surprise ). They insisted it was only a 3 month trial. I showed them MY window sticker, plus one on the lot. Suddenly they figured out that I was correct and "will take care of it". We'll see... __________________ Rally Stripes - Check Hockey Stripes - Check Gills - Check Ambient Lighting - Saving my $$$ now