Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums -
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - > Marketplace > Vendor and Seller review / feedback / experiences

Thread Tools
Old 07-21-2012, 02:40 PM   #1
DVader's Avatar
Drives: 2011 2SS/RS Vert
Join Date: Aug 2011
Location: Ramona, CA
Posts: 622

I've never posted about bad service before. Because of the level of poor product description, and even worse poor customer service, I feel it is important to let my fellow Camaro friends have the "Buyer Beware" light flash before making any purchase from

I ordered a set of neoprene seat covers (red and black with the bowtie emblem on the headrest) for my 2011 'vert. I placed the order on 27 June. On 11 July, after still not recieving a tracking number, I contaced The customer service agent, Vincent Colin, responded immediately, and told me there was a glitch. Two days later I recieved the seat covers. So far, so good; however, this is when it got bad. I opened the box to discover that the covers were not red/black, rather they were burgandy/wine and black. I thought it was just the lighting, so I took them outside. Nope, they were not red. I thought to myself, eh, let's see how they look. I followed directions exactly, and tucked and pulled, and pulled and tucked. No matter how much I did this, the covers fit like a universal fit from K-Mart. Absolutely terrible. On top of that, there were dark spots on the wine colored sections of the seat! I immediately contacted, through email, Vincent. I told him I wanted to return the covers because they were the wrong color, they didn't fit properly, and there were spots on the covers. He wanted me to put them back on (after I allready spend way to much time putting them on and taking them off) and take pictures. I told him no. I want to return the seat covers for a full credit. He didn't respond. I send another email to him letting him know that I attend a lot of local area car shows and that I will make sure that people see the quality of product his company produces. No comment back from him. I called the number listed on the website, "24 Hours a day, 7 days a week customer representatives are standing by". The number is disconnected. The second number listed, a corporate number, starts off by telling you a joke, then promts you to wait for a rep...then you get disconnected.

Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.

I just want to make sure that my fellow Camaro enthusiasts don't have to go through the mess I just went through. There are way too many other places to get our dress up kits, and performance mods. Don't waste you time or money at
DVader is offline   Reply With Quote
Old 07-21-2012, 02:45 PM   #2
Forever Pontiac
Drives: 2012 Black 2SS/RS
Join Date: Oct 2010
Location: Naples, FL
Posts: 1,378
Ouch! Sorry to hear :(
Ringo64 is offline   Reply With Quote
Old 07-21-2012, 02:53 PM   #3

Drives: 2011 Summit White 2LS
Join Date: Jun 2011
Location: Los Angeles
Posts: 918
It blows my mind how companies conduct themselves. If I tried acting like they do I wouldn't have a paycheck for very long in the industry I'm in.
sene is offline   Reply With Quote
Old 07-21-2012, 02:56 PM   #4
Mister-Camaro's Avatar
Drives: 2011 2SS L99
Join Date: Apr 2011
Location: California
Posts: 567
That really sucks, thank God I haven't had horrible service like that yet
Mister-Camaro is offline   Reply With Quote
Old 07-21-2012, 03:15 PM   #5
Kiss My SS
Account Suspended
Drives: 2012 Camaro 1SS/RS
Join Date: Jun 2012
Location: Naples, Florida
Posts: 481
Wow, I always heard good things about them on here!
Kiss My SS is offline   Reply With Quote
Old 07-21-2012, 03:41 PM   #6
lopezmatthew01's Avatar
Drives: 12' Camaro 1SS/RS
Join Date: Mar 2012
Location: Florida
Posts: 44
Sucks to hear. I suggest giving wet okole a try. Bought some for my previous car and the fit was incredible. Have been thinking about gettin some for the Camaro. You could order free color swatches as well.
lopezmatthew01 is offline   Reply With Quote
Old 07-21-2012, 03:43 PM   #7
Drives: 2014 ZL1
Join Date: Jun 2012
Location: Lake Stevens, WA
Posts: 783
So sorry to hear that you had bad service. We have bought a lot of items through them and have had nothing but great service. But, until recently, we have not run into any issues with our products. We are currently attempting to fix an issue with some Halos purchased.
Candy_Camaro is offline   Reply With Quote
Old 07-21-2012, 03:44 PM   #8

dkp2LT's Avatar
Drives: '10 2LT/RS, '13 GT/CS, '10 Flex
Join Date: Feb 2012
Location: Kansas City, MO & Del Mar, CA
Posts: 2,480
Wow that sucks. Glad you worked it out with Chase at least.
dkp2LT is offline   Reply With Quote
Old 07-21-2012, 03:56 PM   #9
jimmy5's Avatar
Drives: 2012 ZL1 #450
Join Date: Nov 2011
Location: Big Spring, TX
Posts: 479
Well, I was about to place an order at this place, wont be doing that now.
jimmy5 is offline   Reply With Quote
Old 07-21-2012, 04:13 PM   #10

yotaman96's Avatar
Drives: 2010 Camaro SS, 2000 Trans Am WS6
Join Date: Jul 2008
Location: Portland, TN
Posts: 2,821
I sent a pm to them once before on another forum asking for a price. They never responded, so I never ordered from them.
2017 Krypton Green SS 1LE
Magnacharged 2000 Trans Am WS6 manual trans
2015 Ram Crew Cab Cummins
yotaman96 is offline   Reply With Quote
Old 07-21-2012, 04:15 PM   #11

SoCalCamaro93's Avatar
Drives: 2016 2SS, 2011 RS (totalled)
Join Date: Aug 2011
Location: The Central Coast
Posts: 905
Wow I'm surprised. I ordered my caliper covers from them and they were great, even gave me 15 percent off my order. Sorry to hear though

Past: 2011 RS, 2013 ZL1
Current: 2016 2SS
SoCalCamaro93 is offline   Reply With Quote
Old 07-21-2012, 04:18 PM   #12
Drives: 2010
Join Date: May 2010
Location: US
Posts: 1,662
Originally Posted by DVader View Post
Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.
LOL hope you kept the seat covers. That way he can be on the other end of the deal when he finds out what happened. Let him send you emails, call you ect. and never respond.
tjk_art is offline   Reply With Quote
Old 07-21-2012, 04:28 PM   #13
nytrorcr's Avatar
Drives: I.P.C. 2SS vert, 21 wheels
Join Date: Feb 2012
Location: Cookeville, TN but Just above Atlanta, GA for now
Posts: 152
Now I am glad they didn't answer my e-mail on a couple items....
nytrorcr is offline   Reply With Quote
Old 07-21-2012, 05:05 PM   #14
KidKilowatt's Avatar
Drives: 2011 Camaro 2LT RS
Join Date: Mar 2011
Location: Race City, NC
Posts: 502
I will say I had to go through the whole take pictures routine with them also on two items, ended up eating the cost and not using them again.
2011 LLT RS Black on Black Loaded. [x]Showstopper 45th Anniversary inspired Camaro RS Stripes, [x] MPD1 Spoiler, [x] GM Heritage Grille. [x] Removed RS and Bowtie Emblems. [x] 30% Tinted Headlight Armour DRL's. [X ] Ruff Racing R954 Wheels [X] Solo Cat Back Mach X-LLT Exhaust [X ] Vmax Ported throttle body [x] Halo SC Reverse Hood Kit [x] Showstopper Painted, Modded Engine Cover [x] Cold Air Inductions CAI [x] Tinted Tails and Black Bezels [x] Megan Racing Street Series Coilovers [x] Belltech F&R Sways
Check out my build thread!
KidKilowatt is offline   Reply With Quote

Tags, do not use this company

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 01:30 AM.

Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2018, vBulletin Solutions, Inc.