Free trial of satellite radio... NOT!! - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Sven59 · 01-17-2013, 01:25 PM

Quote:

Originally Posted by Austin45

Yep, you should have 12 months with a ZL1. If you can't get it resolved with XM via the phone go to your dealer. They should have a XM sales rep.

XM customer service and Brandon from Chevy customer service have been very helpful in getting people their 12 month subscription. The both are members of Camaro 5.

sammyv · 01-17-2013, 02:56 PM

I just called them and suspended my subscription till spring.

razorz28 · 01-17-2013, 03:27 PM

They have my Credit Card and have not abused it. I did however forget to cancel the auto renew and they did charge my Credit card. I called the next day and changed the plan and got my money back.
He is getting his 3 months or whatever the term is, you cannot fault the company for not allowing you to choose the 3 months of service that work best for you. I wouldnt be mad a GM for not giving me a longer warranty because I wont be driving the car for the first 3 months. They are in business to make money.

Smittty · 01-17-2013, 05:00 PM

I got a letter a couple of days ago saying that my trial was up after three months on the 18 so I called there customer service and they told me they would look into it and get back to me in 7 to 10 days. I told them that it would be off before then and My subscription was for a year and was told pretty much owell and i could pay. Not happening so I called my dealer ship and they called and actually got it straight after arguing with them also.

CA SGT · 01-17-2013, 05:01 PM

There is a whole other thread re XM radio issues. Bottom line is that 2013's sticker do say 12 months free trial, but the invoice does not.
My dealer handled the issue w Sirius, and they gave me a another full year, totaling 15 months of service.

If your dealer is solid, they will take care of things for you

sonic656 · 01-17-2013, 06:18 PM

I would call them back because this was an issue on my FJ Cruiser and when I told them I didnt want to renew the subscription because it was only a winter car they told me you "CAN" freeze the account and activate it whenever you started driving it again.

This was a SirusXM trail from my Toyota purchase but it was SirusXM directly whom I was speaking with that told me I could freeze the account and activate it back whenever I wanted.

CAM....ZL1 · 01-17-2013, 07:17 PM

Quote:

Originally Posted by SXM_Help

Hi there -

We are sorry to hear about your experiences with us. If there is anything we can do to help change your experience around, feel free to contact us either here or send us an email to sxm_help@siriusxm.com.

Thanks,
SiriusXM Digital Care Team

Me also, when I ordered mine it said 12 mos. free trial but I only got 3 mos.
It also said 12 on my window. I also have multiple vehicles with Sirius xm,
And am disappointed that there isn't a discount for that. I already purchased additional months of service

CAM....ZL1 · 01-17-2013, 07:19 PM

Quote:

Originally Posted by THR ZL1 #1

2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.

I have a 12 and only received 3 mos.

tonyfred · 01-17-2013, 07:25 PM

Brandon helped me out. Like a lot of you, I have a 2013 ZL1. After 3 months, I lost XM. But the sticker stated 12 months. Brandon contacted them and I got it back.
However, I just added online listening to my account (included with free trial now). I got a confirmation in the snailmail and it states my free period is up in March, which is another 3 months. So I will have to go through the process again when the time comes to get my other 6 months.

Tyler H · 01-17-2013, 10:38 PM

Quote:

Originally Posted by DangerZL1

You should get a 12 month subscription of Sirius with a ZL1. Look at your window sticker. I went round and round with my dealer and Sirius after they canceled my subscription at 3 months. I actually paid for 6 months since I enjoy the service, but Brandon (One of the Customer Service reps who monitor this site) stepped in and got it resolved with them giving me my additonal 9 months. There are posts about this problem on the forum.

My window sticker says 3month free trial. No worries. I just wanted to start the subscription closer to when I start driving it.

OC ZL1 · 01-17-2013, 11:04 PM

Seems as though XM is purposely ignoring the 12 mo trial period. When I took delivery of my car, the dealer didn't even know that the trial was 12 mo. I asked them to initiate my trial and they told me that I had to call XM to start it. When I did, XM told me it was only 3 mo. I informed them that it was supposed to be 12 mo. They said they would check their contract, came back and said only 3 mo. I explained that my Monroney label said 12 mo, and the GM website says 12 mo in three different places. They said sorry the GM contract is only 3 mo. I called the Chevrolet customer assistance and they told me that They couldn't do anything and that I should call my dealer or XM. Terrible service all around!

Tyler H · 01-17-2013, 11:07 PM

Quote:

Originally Posted by THR ZL1 #1

2013's DO NOT get 12 months . . . 2012's did . . first . .

And ALL trials start the day you buy the car . .

So you going to bitch about the On Star trial too?

I agree with Razor . . . that bank makes you pay for it when you don't drive it.

At least on star gives ya one year to try it out. That's a pretty fair trial period. Just wanted to try it before I subscribed. As far as your bank payment shot I can't reply because I don't have payments to make on it. Free and clear baby! Didn't think I deserved to be jumped on Mr THR!!

deuceman · 01-18-2013, 03:01 AM

SIRIUS/XM gives the 3 month trial. Somebody has to pay XM for the year service, that's where GM steps in. You have to get your dealer to contact GM to contact XM to get it all set up.

69NMYSS · 01-18-2013, 03:29 AM

Quote:

Originally Posted by RazorZL1

I asked my bank if I could only make payments for 6 months of the year as it is in storage the other 6. They said no, bad customer service...... C'mon

I asked the DMV if i could postpone registration since i was not going to be driving one of my vehicles for six months, they said "sure, just complete the planned non operation form". If DMV can do it Sirius should be able to.

BTW, i have a '12 #52 and I only had three months of service??

01-17-2013, 05:01 PM	#33
CA SGT 1AS2RSK Drives: 2013 ZL1, # 1668 Victory Red Join Date: Jan 2012 Location: Calif Posts: 21	XM There is a whole other thread re XM radio issues. Bottom line is that 2013's *sticker* do say 12 months free trial, but the invoice does not. My dealer handled the issue w Sirius, and they gave me a another full year, totaling 15 months of service. If your dealer is solid, they will take care of things for you

01-17-2013, 07:25 PM	#37
tonyfred Drives: 2013 ZL1-Victory Red-Auto Join Date: Mar 2010 Location: Jackson TN Posts: 1,101	Brandon helped me out. Like a lot of you, I have a 2013 ZL1. After 3 months, I lost XM. But the sticker stated 12 months. Brandon contacted them and I got it back. However, I just added online listening to my account (included with free trial now). I got a confirmation in the snailmail and it states my free period is up in March, which is another 3 months. So I will have to go through the process again when the time comes to get my other 6 months. __________________ Jannetty 75 RWHP Performance Package and Tune. MRR 228 Wheels on Continental DWS06 Extremes. Dynatech LTs, Super Cats Diode Dynamics Halos

01-17-2013, 11:04 PM	#39
OC ZL1 Drives: 2013 ZL1 AGM Join Date: Mar 2012 Location: OC California Posts: 153	Seems as though XM is purposely ignoring the 12 mo trial period. When I took delivery of my car, the dealer didn't even know that the trial was 12 mo. I asked them to initiate my trial and they told me that I had to call XM to start it. When I did, XM told me it was only 3 mo. I informed them that it was supposed to be 12 mo. They said they would check their contract, came back and said only 3 mo. I explained that my Monroney label said 12 mo, and the GM website says 12 mo in three different places. They said sorry the GM contract is only 3 mo. I called the Chevrolet customer assistance and they told me that They couldn't do anything and that I should call my dealer or XM. Terrible service all around! __________________ OC ZL1

01-17-2013, 02:56 PM	#30
sammyv Drives: 2013 red Lingenfelter ZL1 Join Date: Apr 2012 Location: zionsville IN Posts: 556	I just called them and suspended my subscription till spring.

01-17-2013, 03:27 PM	#31
razorz28 Drives: 2017 Jeep Rubicon, 2016 Z06 Join Date: Jun 2012 Location: Abbotsford B.C. Canada Posts: 545	They have my Credit Card and have not abused it. I did however forget to cancel the auto renew and they did charge my Credit card. I called the next day and changed the plan and got my money back. He is getting his 3 months or whatever the term is, you cannot fault the company for not allowing you to choose the 3 months of service that work best for you. I wouldnt be mad a GM for not giving me a longer warranty because I wont be driving the car for the first 3 months. They are in business to make money.

01-17-2013, 05:00 PM	#32
Smittty Drives: 2013 ZL1 Camaro 2000 SLP Camaro Join Date: Oct 2012 Location: Ruther Glen, VA Posts: 357	I got a letter a couple of days ago saying that my trial was up after three months on the 18 so I called there customer service and they told me they would look into it and get back to me in 7 to 10 days. I told them that it would be off before then and My subscription was for a year and was told pretty much owell and i could pay. Not happening so I called my dealer ship and they called and actually got it straight after arguing with them also.

01-17-2013, 06:18 PM	#34
sonic656 Drives: 2012 Toyota FJ Cruiser Join Date: Oct 2012 Location: Newnan,GA Posts: 156	I would call them back because this was an issue on my FJ Cruiser and when I told them I didnt want to renew the subscription because it was only a winter car they told me you "CAN" freeze the account and activate it whenever you started driving it again. This was a SirusXM trail from my Toyota purchase but it was SirusXM directly whom I was speaking with that told me I could freeze the account and activate it back whenever I wanted.

01-18-2013, 03:01 AM	#41
deuceman Drives: 2013 ZL1 #479 - 05 Silverado SS Join Date: Mar 2012 Location: Dimebag TX Posts: 44	SIRIUS/XM gives the 3 month trial. Somebody has to pay XM for the year service, that's where GM steps in. You have to get your dealer to contact GM to contact XM to get it all set up.