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02-21-2016, 12:21 PM
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#1 |
 Drives: cobalt Join Date: Jun 2015
Location: nj
Posts: 23
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Window sticker saying 12 month Sirius ..Sirius saying 3 months ?
I know I think I saw a thread about this but anyone else have this issue yet ?
Not sure if I should call dealership or call Sirius ? Any help is appreciated . |
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02-21-2016, 12:27 PM
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#2 |
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Likes V8 powered vehicles
Drives: '16 Chevy Colorado Z71 Duramax Join Date: Aug 2015
Location: NC (formerly CA)
Posts: 305
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Yes. There has been at least 2 threads on this. I'm not going to search them for you because I'm lazy, but the jist is that you need to communicate with your dealer and let them know you are supposed to receive 12 months and they will need to work with sirius.
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02-21-2016, 12:31 PM
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#3 |
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Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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There is another thread here somewhere that says going directly to XM corporate is the way to get it done , because they know about it and will let it trickle down from there…
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02-21-2016, 12:43 PM
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#4 |
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SABIO
Drives: 2016 CAMARO 1SS Join Date: Jul 2015
Location: Bradford, ON
Posts: 5,012
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We hope the issue is sorted out so we don't have to chase sirius.
I have sent my dealership the info on the 12 month subscription and will expect them to make sure it is activated properly from the beginning. Why should we have to fight for it.
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02-21-2016, 08:04 PM
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#5 |
 
Drives: 2016 Camaro SS Join Date: Apr 2015
Location: Petaluma, California
Posts: 516
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You just need to call Sirius. For some reason, Sirius hadn't receive the info from GM about the 12 month trial. I called them and they just gave me 12 more months on my 3 month trial.
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Hyper Blue 2SS Auto, Duel Mode Exhaust, MCR, Nav, Black 5 Spoke
Ordered on 8/29 2000 Status on 9/1 3000 Status on 9/3 3300 Status on 10/8 3400 Status on 10/9 3800 Status on 10/19 Delivery 12/28 |
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02-22-2016, 10:46 AM
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#6 |
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Drives: 2016 hyper blue 2SS Join Date: Feb 2016
Location: San Diego
Posts: 12
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I called Serius and their initial response was that when the three months expired to call them and they would add another nine months. I told them I didn't want to call back and asked for a supervisor. Since their system would not let them extend my three month plan they added twelve months starting from the day I called and canceled the three month plan so I got about two months extra. I know from the other strings on this that others have got the same solution.
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02-22-2016, 11:08 AM
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#7 |
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I used the online chat and got mine fixed. I had to have it elevated but it was easier than the two times I called. I got stone walled on the call but the online chat first said to wait until the trial was up and contact them again but I told them that was to much of a pain. Asked to be elevated up to a supervisor and they came on and I asked to them cancel my trial and redo it and they did. I got a year from the day the trial was canceled.
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Adrenaline Red
20" 5 Spoke Black Black Side Spear Dual Mode Exhaust MRC Splash Guards  1G1FG1R74G0124089 |
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02-22-2016, 11:13 AM
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#8 | |
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Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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Quote:
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02-22-2016, 12:26 PM
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#9 |
 
Drives: 2018 Hot Wheels 2LT Join Date: Jul 2010
Location: La Vergne TN
Posts: 454
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Mine was the same way and I got nowhere talking directly to XM so I went through my dealer who was finally able to get it sorted out.
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02-22-2016, 01:40 PM
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#10 |
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Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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I just did the XM chat and got nowhere… Was transferred five times to five different reps and two supervisors only to hear that the subscription for the Chevrolet Camaro is three months… What a mess
Update: emailed my sales rep at the dealer and got this: Glen, I will get it fixed. One other guy had the same thing happen with his customer. I will find out what he did and duplicate it. Best regards, Terry Harbert Internet Sales Associate AutoNation Express Representative AutoNation Chevrolet Fort Lauderdale
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Last edited by Glen e; 02-22-2016 at 02:02 PM. |
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02-22-2016, 02:04 PM
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#11 | |
 
Drives: 2018 Camaro ZL1 1LE Hyper Blue Join Date: Dec 2015
Location: West Virginia
Posts: 156
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Quote:
Howard
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2018 ZL1 1LE Hyper Blue Metallic
2005 Silverado 2500HD Crew Cab 1987 Camaro IROC-Z White T-Tops Instagram @Gen6ZL1 |
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02-22-2016, 02:14 PM
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#12 |
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Drives: 16 2LT, 99 Z28 Convertible Join Date: Mar 2012
Location: Washington D.C.
Posts: 19
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Don't give up!!! It took me 3 times to get it right. I used the chat function with Siruis and after about 30 minutes, it was changed from 3 months to 12 months....and the 12 months started that day, which will actually be 13 months of service! Good Luck!!!
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2016 2LT Nightfall Gray V6 Auto
Adrenaline Red Interior RS Package Light/Mem Package NPP Nav Sunroof 20% tint |
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02-22-2016, 04:38 PM
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#13 |
  Drives: 2020 rally green rs Join Date: Oct 2013
Location: Naples Florida
Posts: 1,159
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just got a letter from them today!saying free 12 months!
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02-22-2016, 05:34 PM
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#14 |
 
Drives: 2010 2ss ss/rs abm, 2016 2ss/rs hbm Join Date: Feb 2009
Location: N. Phx, Az
Posts: 1,332
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I called them today as I am coming up on my 3 months. After 2 transfers and very politely explaining to them what the window sticker states and what my dealer told me they added 12 months to my account.
Just have your account # and radio # handy when you call, be patient and polite and you can get an additional 12 months added.
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URR2SLO - If you're not going fast enough, get out the way......
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